Changing people

78 followers

I have a question today I went to do a little job I install flooring, we already had a time and day set for me to do a carpet restrech ( house is being sold)with the costumer so she reminded me of the appnt the same morning 2 hours latter after she sent the text message I show up to do the job she opens the door and with out looking at my eyes said but I sent you a text cancelling the appnt (calling is not an optionsomething happened and house will not be put in market for sometime, I am a professional so i said ok well we arrange it later on then what ever happened happened during the time she sent the text and the time of my arrival so she knew they were not doing the restrech to save money and since they did not know when the house was going to be put in market it was not really nesesary so why making my go all the way there for nothing isn't my time valuable what would have you done or said

Login
Create Your Free Wealthy Affiliate Account Today!
icon
4-Steps to Success Class
icon
One Profit Ready Website
icon
Market Research & Analysis Tools
icon
Millionaire Mentorship
icon
Core “Business Start Up” Training

Recent Comments

2

You did good, the main thing is to remain professional to your clients at all times. Remember you're the professional, not them. Also whether she sent you the text or not only God knows, because sometimes these things does happen when a text doesn't go through. One way to avoid that in the future is to make it a rule that when it comes to important things or messages don't text or rely on texts, you need to atleast call directly to talk to the clients and confirm your appointments or cancelations. I never handle important issues just over texting, I like to meet the individuals in person mostly, so that I can read their body languages and feel their emotions and the same goes for them. At the very least if meeting in person isn't possible due to unforseen circumstances, I try to atleast talk to them over the phone. Of-course this may not necessarily be the best way of handling things, but it works for me, you can model it or come up with your own how ever fit you best. These kind of incidents should be a motivation for you to accomplish your goals even more and feed on the energy to take actions toward them. Good luck my friend, hope all work out for you soon.

thanks J it is always interesting to know other people's point of view over the same situation by the way she is a nice person she may have had a bad day or something no judging just trying to make necessary changes to improve

See more comments

Login
Create Your Free Wealthy Affiliate Account Today!
icon
4-Steps to Success Class
icon
One Profit Ready Website
icon
Market Research & Analysis Tools
icon
Millionaire Mentorship
icon
Core “Business Start Up” Training