How to deal with those who cause trouble at wa
Hello My Community. I have never written a negative blog so I guess this will be my first one. I feel it is needed and we all need to learn from it. Maybe this information will help many more at WA. I hope we get a better understanding and learn how to handle a situation like this.
Approximately 8 days ago, we had a Newbie join WA. They came in chat and of course we greeted him and wanted to make him feel welcome. He did not start asking questions, but started demanding answers to their question. He showed a bad attitude from the very beginning. Those in chat, remained calm and tried to assist him.
Here is what he wanted. He wanted a free siterubix website. He insisted on knowing how to get the FTP (File Transfer Protocol) and transfer a siterubix immediately, He stated he did not want to be part of WA. He stated, he did not want and would not become a Premium Member. He was not going to pay for anything. He had no intentions of doing any training. He was upset that ALL of WA trainings, video's and resources were not available to any new individual. In other words, he wanted everything free without any responsibility to WA or anyone. He wanted a free ride.
His condensing attitude and attitude of superiority dominated the chat room for many days. He started comparing WA to other scams and get rich quick schemes. He showed his superior intelligence and advice, by telling all WA members what they should do. Some of the advice to WA members involved leaving WA.
What bothered me the most was the statement he made in chat. Here is the statement. "Newbies should not be allowed in chat to take up time and space. Chat should be reserved for those who have important discussions."
I cannot state here what I wanted to do but use your imagination.
Enough was enough. Our rules state the peace and harmony of WA and Community are to be maintained. I REPORTED HIM. I believed, (as others did), he was only a trouble maker. He was confronted in chat one of our best WA members. He was asked his intention regarding WA, but was always evasive.
I received a reply from Carson and Support. I will copy and paste Carsons reply here and put it in quotation marks and bold it, so you will see it for yourself.
"Thanks for being concerned and for bringing this up because we never want to see people taking advantage of the service that we offer. That said, SiteRubix.com sites do not have FTP access, so this user is going to have a very hard time moving a site. When a member goes Premium, FTP access is then allowed and the site is fully functional. If this user wants to build their site here at WA then move it, that's totally up to them. If they are doing that they will soon find out that Starter members have some limitations to their sites. Hopefully this person realizes the value in being part of WA and being able to communicate, build powerful sites, and get training all in one place." Carson.
Siterubix is FREE. It is hosted at WA FREE. It is powered by WA FREE. It is a subdomain and it is NOT free to move. A Premium member who has converted a siterubix to their own personal domain may move it at any time. They also have the right to choose where their own domain is hosted.
I am posting this blog so all WA member will understand this situation. I hope the information Carson gave will help all of us in dealing with the issue of a siterubix move. The how and when it can be moved.
I hope this blog will also help and teach us, how to deal with trouble makers in our Community.
I want to say,"Being at WA is an honor for me. I consider all the member of Community as my extended family." My opinion? The members of WA and Community are the best anywhere. We have the best pay it forward attitude and philosophy on the internet.
Recent Comments
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Thank you for bringing this to our attention, I seldom come into the live chat, but I recognize one and other from demanding PM's, telling me it is my obligation to help, as an ambassador, and that it's my duty to help them become successful. I recognize manipulation when I see it, that much life have learned me.
I am willing to help where I can, but as far as I know, I am not on the payrol from WA, so all I do here is voluntary.
Thank you for the message and I agree 100%. The pay it forward attitude here is great. Being an Ambassador does not make you a slave.
You do get some people that want everything for nothing and when they don't they slag the person or corporate who refused them. Thankfully those here at WA know how good the training is and what the support from the community is like. I for one think WA is well worth the few quid it costs for premium membership.
I agree wholeheartedly. My WA membership is a privilege not to be abused. Well done for reporting the offender and our community will be a better place because of that. It is really good to know that my fellow members are able to observe the high standards that we have come to expect and deserve. Bravo!
I saw the beginning of the conversation when I was about to leave. You were trying to help that new member getting acquainted and started here. He did not want to "get started". Thank you for this article. It does help to deal with new member that just want to be negative.
Good job!
... this person, from the sounds of it has never been taught respect nor how to interact decently with others.
Thank you, I think maybe if it were not for the bad ones, we would not appreciate the good ones.
I couldn't agree more Joanne. The person concerned seems to have a striking lack of maturity.
I'm with ya on this. It is unfortunate that there are people out there that just want to cause trouble. I am sure he was not the first and wont be the last. You did the right thing.
I think i witnessed some of this persons antics... Unfortunately this kind of character is everywhere. Especially in the IM realm.
Top bloke for posting this CC!
Thank you for the warning. I must admit that I do not go into the live chat. Mainly because I never feel I will have anything useful to share with all the other experienced members there.
I totally agree that people like the one you mentioned are not welcome in WA. I consider us to be not just a community but a family and as a family you can be choosey as to who you allow through the door.
People like that will only end up giving WA a bad name so I hope all his rights have been revoked and that we do not encounter him again.
All the best.
Lis.
I appreciate your words and they are true, You are welcome in chat at any time. You have more to contribute then you think. We all learn from each others. We have new people there everyday. You will also get a lot of help in chat faster then anywhere else.
Thank you. To be honest, it is more of a confidence thing for me. I am ok on one to ones but lose confidence in a group. If you know what I mean.
I will venture there eventually :).
There is also the added concern that this person might come from a competitive (but not necessarily ethical) online marketing organization trying to discredit WA.
I never thought of that Mary. How underhand that would be and that would show how scared they are of what we have in WA.
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Thanks for sharing. Glad this person has been taken care of. It's his loss.
I agree with you, thanks for the message.