I just experience a situation where I needed to have access to files that we (siterubix users) do not have access too. I jumped right into the chat room and posted my question. Thankfully, I got two answers, volunteers (@bigwill & @RICH) within minutes.A plugin called "BackWPup", Well I tried using "Duplicator" but it requires server access and as I explained earlier we just don't have it and dont think we ever will. I heard that we had hack attempts and this feature was removed. I do know