A Suggestion On How We Answer Newbie Questions

Last Update: February 29, 2016

I've noticed 2 things which go hand in hand.

  1. WAers answering newbies questions in classrooms with
    "Follow the lessons, its all in there."

  2. Newbies in chat saying "No one will answer my question, they just tell me to "follow the lessons."

I gotta say, I think this pretty bad. I know for absolute certain if I had gotten an answer like that the first time I asked a question, I would have been out of here and had never signed up.

I remember first finding WA and thinking, 'What is this place?' 'Is this for real?' 'How come I've never seen this in the 10 years I've been looking?' 'This can't be for real.'

I was completely overwhelmed, excited, cautious, and very skeptical.

We need to think of it from their perspective. They've most likely been scammed or have absolutely no idea what they're doing. Very few come here with both experience and scam free.

If we keep answering with "just follow the lessons" some are going to immediately think "something's up" because, in their mind, they just asked a simple question.

That's Not The Only Problem

Not only could they be suspicious but by adding a few sentences before you say 'follow the lessons' you're giving them exactly what they came here expecting. AN ANSWER.

Those who do Bootcamp and promote Wealthy Affiliate, RAVE about the support here.

"Have a question? You'll get an answer within minutes from the amazing community at WA."

Not so, all the time....

***** By not answering the questions, you're doing an injustice to those WA members working very hard getting new members to WA *****

A Suggestion On How We Answer Newbie Questions

How NOT to answer a question:

Question: How do we make money from our website?
Answer: Just follow the lessons.

How To Answer A Question:

Question: How do we make money from our website?
Answer: There are many ways you'll be able to make money from your site. Some include affiliate links, ads, email marketing and more. You'll learn all about that in the lessons. Keep following along. :)

Would love to know what you guys and gals think.

Best,
Stephen

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JudeP Premium
There are definitely better ways of answering a question as you have clearly demonstrated, thanks for sharing :)
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BigMook Premium
Thanks Jude :)
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tracyq66 Premium
Yes I too agree in the most part, telling someone just to do the training is not what they want to hear, it probably feels like a brush off answer to the newbie, but I also agree with Suzette, some people it seems just want to jump straight in without doing any training which in the long run is going to be detrimental to their success, encouragement to do the training is a must I think for a better understanding of the whole process, if your not willing to put the time in to the training how can you expect to be successful in the long run?
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Noteboom Premium
Absolute agree. Even better would be small summary and then, more is here in this training
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BigMook Premium
Thanks for chiming in Jóhann! Glad we're on the same page :)
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RobertCO Premium
As a newbie, I think you are right on!
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BigMook Premium
Thanks Robert!
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SuzetteH Premium
I agree with you for the most part but on the other hand, I have seen new people come, realize the amount of reading, watching videos and taking action as the training is laid out, and decide that they would rather have someone walk them step by step through the process. Just recently, I seen someone say, "I don't like to read and watch videos, can someone call me on the phone and walk me through this?". For that reason, you may see someone or someones say, "go through the lessons"!
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BigMook Premium
I can definitely see your point. Maybe we can sniff out those types.

I think in the example above, the question shows this is a new member who really knows nothing about monetizing a website. We should let them know there are many ways to approach it, which will more than likely want to learn more, and in turn, lead them to the lessons.

Also, by just giving examples and not actually doing the work for them, we can ensure those looking for a shortcut, aren't getting it :)

I have actually seen some members practically give lessons to those who just haven't done the lesson or haven't tried searching for an answer. That's a bit much, for sure. In cases like that, I'm more likely to just leave a link to a lesson or training, for them to follow.

Either way, I'm going to try to continue answering with a little more in depth then simply follow the lessons. Unless of course, I see it's someone looking for a short cut.

Thanks for your input, Suzette :) Hope you're having a great day!

- Stephen
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SuzetteH Premium
I hope it didn't sound like I was disagreeing with you Stephen. I really wasn't :) Most of the time time you can tell if someone just doesn't want to do the "labor" themselves. I think using the attach images are helpful as well as giving them links to lessons or suggesting using the search bar.
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BigMook Premium
Oh no, not at all. But even if you were to disagree, it's all good :) We all have our own ways of doing things. Images and links are great. I agree!
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