Site Support Awesome

Last Update: Jun 10, 2020

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Hi All,

It is absolutely late at 1:29 am. I have way too many email addresses and checking all of them can be tricky. I noticed multiple users were logging onto one of my sites. I freaked out because a day ago saw an article of potential hacks to WordPress sites, I must clarify my site is under construction, but still thinking someone logged in gave me a fright.

From June 5 to today, other people were subscribing to the site, why? I actually do not know this has never happened, but recently I did give access to a company a bought a theme from, which turned out to be a fraud because the theme didn't work as promised at all. And I know that I did everything by the book still it was not working. Even the theme, people were having issues. I realized that I paid for a theme that has a lot of flaws. Anyway, I gave them my piece of mind and moved on. I was very patient for a while, but they kept telling me lies.

I connected with Site support today after seeing the many emails from WordPress alerting me of the users. Site Support quickly told me that my settings for my site have the option of "anyone can register." Of course, all these registrations started after I ended the relationship with the company. Odd, suspicious, but anyway, moving on.

I just want to say thank you to Site Support Staff that answered my email at this hour of the night.

I wanted to write this up to say thank you!

All the best,

Ana

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Recent Comments

20

They ARE the best, Ana! Jeff

Hello Jeff,

Thank you for stopping by, and yes is great to have excellent support!

Best wishes for your business!

:)

Thank you! Likewise, Ana!

Jeff

Site support are brilliant Ana.
I have a website on another site, it has been there for years and recently I emailed the site support and it took a week for them to come back.
They condescendinly told me to try something that I had already tried, along with numerous other things, I was not happy.
Then they bothered to look at my site and said it was fine.
It was from the admin side, not the other side. It went back and forth several days in between each message and the problem is still not resolved.
So yes, here they are brilliant, fast and amazing. I must try and move that website to WA.

Hi Linda,

oh, I am so sorry to hear. I hope you get it sorted out.

sometimes companies take their sweet time to do what is right. I would say "customer service" is a must for a business to keep clients happy. Otherwise, there are many alternatives out there for people to move on.

Thanks for stopping by nice connecting with you again.

best,

Ana

Site support can be a godsend at the best of times - 1 site totally crashed (my error admittedly) but thankfully they had a very recent back up and absolutely no data or content was lost at all!. Over the years I have heard countless tales of the calvary to the rescue!.

yes, one thing for sure is that backing your site is important. I do it manually every time I update the plugins or any updates. I know I do it the old way, but Kyle shows it on a video, so I find it easy to do it that way.
I think some have suggested a plugin, but I rather do it and save it on my hard drive, and I do have backups of my hard drive. and then I know that site support also has backups.

but yes if it happens is good to know that site support has backups.

Thank you for stopping by, and I wish you the best!

Ana

We are blessed.
Darren :)

Hello Darren,

Nice to hear from you. I hope all is going well. :)

Thanks, things are great here.
All the best.
Darren :)

I have to agree with you, Ana we are fortunate to have their services.

Hi Alex,

yes, great service!

Best to you and your business!

Ana

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