How to Set Up Mac Mail to Use Your Domain Specific Email
Are you having problems setting up the email application on your computer to send and receive messages? Me too (or at least I did)!
When I transferred one of my domains over to WA, everything went smoothly as far as the site was concerned. It was a dream come true! However, setting up email was a different story. I immediately ran into issues trying to set up my email application.
Using the search tool, I discovered that many people on WA were having difficulties setting up their email applications but I couldn't find a solution.
Are you one of these people? Keep reading!
Before we get into it, please note that the instructions below are specific to the "Mail" application on Mac computers. Additionally, I'm using Mail version 9.3 on a MacBook Pro running the El Capitan operating system so, your mileage may vary.
Ok, here are the steps that worked for me...
Step 1: Navigate to the WA Site Email Dashboard at https://my.wealthyaffiliate.com/websites/email and click on the "SMTP Settings" button next to the email address that you want to set up in Mac Mail. This will display your incoming and outgoing email settings.
Step 2: Launch the Mail application on your Mac.
Step 3: While in the Mail application, click "Mail" > "Add Account..." in the top menu.
Step 4: Click the "Other Mail Account..." radio button and then click the "Continue" button.
Step 5: Enter your Name as well as the Email Address and Password from your WA Site Email Dashboard at https://my.wealthyaffiliate.com/websites/email and then click the "Sign In" button.
Step 6: A new dialog box will appear that says "Unable to verify account name or password." Enter the information from your WA Site Email Dashboard at https://my.wealthyaffiliate.com/websites/email and then click the "Sign In" button again. IMPORTANT: Don't enter anything into the "User Name" field empty and make sure there aren't any leading or trailing spaces before or after your password.
Step 7: Click the "Continue" button in the dialog box that appears that says "Password could not be sent...". (It might take 30+ seconds for this to appear.)
Step 8: The dialog box that says "Unable to verify account name and password." will appear again. Click the "Next" button.
Step 9: Click the "Mail" checkbox in the "Select the apps..." dialog box and then click the "Done" button.
Step 10: On your keyboard, hold down the "control" key and click on the name of the mail account you just added. Then, select "Edit [name of mailbox]".
Step 11: In the "Accounts" dialog box, click the "Outgoing Mail Server (SMTP)" menu and click on "Edit SMTP Server List..."
Step 12: For "Account Information", make sure that "Server Name" is set to smtp.siterubix.com and then click the "Advanced" tab/button.
Step 13: In the "Advanced" tab, do the following:
- Check the "Automatically detect..." checkbox.
- Enter 587 in the "Port" field.
- Check the "SSL" checkbox.
- Select "Password" in the "Authentication" menu.
- Enter your outgoing user name and outgoing password from https://my.wealthyaffiliate.com/websites/email.
- Click the "OK" button.
Step 14: Quit out of Mail and then relaunch it.
Still Not Working?
Here are a few trouble shooting suggestions:
- Make sure there are no spaces before and after any of the information you're entering especially if you're copying and pasting from your WA Email Dashboard.
- Use the "Connection Doctor" in the Mail application to see if it provides any useful information such as a connection error message. You can access Connection Doctor by going to "Window" in the top menu and selecting "Connection Doctor".
One other thing to consider if it's still not working properly...
When I tried setting up a domain specific email account on my computer, it was on the same day that I updated the nameserver settings for my domain (my site was hosted at a different hosting provider and I wanted to move it to WA hosting.)
The domain resolved within minutes but I think the mail exchange records were still cached. I also had the old hosting account set up which was where my DNS records were living.
I realized this might be part of the reason why I was having problems so I deleted the hosting account and waited for a couple hours before running through the above steps.
If you recently transferred your site to WA, you may want to keep these things in mind.
I hope this post is helpful. If you're still running into any issues, post a comment and I'll do my best to help you resolve them.
Good luck!
James
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