I'm hoping some of the tech gurus out there can help me with this!

My computer will not let me log into my CJ Junction dashboard, I just get a blank white screen. I've gone online and done all the usual checks for anything blocking it, flushed the DNS, and checked my Windows hosts file to be sure it's not blocked there. I've also tried to do it on Chrome, Edge, and Firefox, I just get the white screen no matter what browser.

I can access the CJ Affiliate website and login, and I'm having no internet issues or problems with any other sites. Their support has not been any help so far because I can't log in to start a support ticket and have only been able to send a generic contact message, which hasn't been answered.

If someone has any idea how to help, I would appreciate it!

Janelle

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nathaniell Premium
Sometimes Chrome caches some errors. I have issues from time to time on CJ like that. They recently revamped their log in page, so if you had it bookmarked, that could be a reason too. Try in an incognito window and see if it works.
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jlclayton1 Premium
No go, unfortunately, but thanks for the suggestion! Their support got back with me yesterday afternoon, and they're looking into it further. I hope they figure something out!
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Mick-D Premium
Hi Janelle,
I use Chrome and usually switch to fire fox or microsoft before I even think of clearing the cache and immersing myself in login drama when things like that happen.
Michael.
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jlclayton1 Premium
Chrome is my normal browser, but both firefox and microsoft give me the blank white page as well. I've cleared the cache and done everything that I can find online to do.

Hopefully their support responds soon!
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MarionBlack Premium
I'm not having the same issue, Janelle. Try using a different device e.g. mobile phone, tablet, laptop
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jlclayton1 Premium
I can access it on my cell phone, just the computer that's having the issue.
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jlclayton1 Premium
I'm going to spend some time this morning trying to get hold of their phone support and see if they can help, thanks!
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