Video by nathaniell
Added May 21, 2013


Connecting to FTP at Wealthy Affiliate is a little bit different than at other hosting sites (at least for me). I just couldn't get it to work!
There are a few tricks to try out if you are having trouble connecting to FTP for your sites hosted here at WA. Watch the video to see what you can do, and I show you what works for me.
There are a few tricks to try out if you are having trouble connecting to FTP for your sites hosted here at WA. Watch the video to see what you can do, and I show you what works for me.
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shelley8492
Premium
Thanks, but didn't work for me. I get a different error. I've sent in a ticket to support.
ShaneWelcher
Premium
Very helpful, is this the same process today? The system looks completely different.
solidwalnut
Premium
Thanks man. This definitely helped. I'm using WinSCP ftp software, but it's the same thing. I went in and allowed the .exe through the firewall plus I went in to the FTP Advanced settings in WinSCP and de-selected Passive and it worked! Thanks for taking the time to show this.
Steve
Steve
Sherefashion
Premium
The subtle complexities, a learning platform like no other.
Thank you for the question.
Thank you for the question.
BasW
Premium
I had the same problems today.
Now i use filezilla and make first a "new site" in the "site manager" with psvsvp.com as host, and the ftp username and ftp password from the siterubix. In the "site manager" i went to "transfer settings" and there i changed the "transfermode" to "active".
Then it worked. I think the advantage is that i do never have to select "active" anymore because filezilla remembers the settings of the "PSVSVP.COM" site in the program.
Now i use filezilla and make first a "new site" in the "site manager" with psvsvp.com as host, and the ftp username and ftp password from the siterubix. In the "site manager" i went to "transfer settings" and there i changed the "transfermode" to "active".
Then it worked. I think the advantage is that i do never have to select "active" anymore because filezilla remembers the settings of the "PSVSVP.COM" site in the program.
ingiB
Premium
Hi Nathaniell I need help, please. One of my domains is hosted locally in South Africa -I use the emails from this domain as my main business email address so I want to leave the email service with my local ISP and transfer the website to WA. I spoke to my ISP and they say that they need the WA IP address, that way the site can be hosted on WA and I can still run my emails through my local ISP. Please, can you give me the IP Address or let me know what to do. OR maybe I can just leave the website hosting with my ISP? I am not sure what to do? I can't continue building the site until I resolve this issue.
I only want to use this website locally for my local business selling perfume, I don't need this site to rank on google or anything as it is just a place where my existing customers can check out my latest releases.
I only want to use this website locally for my local business selling perfume, I don't need this site to rank on google or anything as it is just a place where my existing customers can check out my latest releases.
MarianneN
Premium
Nathaniell, I am getting the following message and my files are not getting loaded...any ideas??? it times out after quite some time
Status: Resolving address of ahundredhearts.com
Status: Connecting to 54.235.91.225:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Status: Connected
Status: Retrieving directory listing...
Status: Directory listing of "/" successful
Status: Resolving address of ahundredhearts.com
Status: Connecting to 54.235.91.225:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Status: Connected
Status: Retrieving directory listing...
Status: Directory listing of "/" successful
Manofshade
Premium
Excellent post Nathaniell. I'd been having problems trying to connect via FTP using Transmit (FTP client for Macs).
Deselecting 'use passive mode' was the solution and now I'm in.
Thanks again for your post.
Deselecting 'use passive mode' was the solution and now I'm in.
Thanks again for your post.
JimintheWeb
Premium
You’re my hero, Nathaniell.
Yea, you / we gotta play with it so to find what works & what don’t.
Me? -I had way problems 2 or 3 weeks ago. Couldn’t get into the WA server (my site) with everything I tried. Even used the dns2 of WA! Nothing.
Now today, I am in & out multiple times with passive. No problem.
Yes, it seems that the connection will shut down if you keep the connection open for some minutes without information passing via the data connection. Perhaps this is an anti-hack set-up, making the WA system more “secure”. (Allowing for someone(s) else to protect you & to make you “feel” safe is gonna cost. And yet, for example, people in my country (USofA) continually wanna give up {{my}} freedom so to feel safe. But I digress.).
Scope out https://wiki.filezilla-project.org/Network_Configuration .
Wanna hook into a child theme without all the FTP lingo, then scope out https://wordpress.org/plugins/child-theme-configurator/ . This one is pretty cool.
Isn’t WA great!?
Yea, you / we gotta play with it so to find what works & what don’t.
Me? -I had way problems 2 or 3 weeks ago. Couldn’t get into the WA server (my site) with everything I tried. Even used the dns2 of WA! Nothing.
Now today, I am in & out multiple times with passive. No problem.
Yes, it seems that the connection will shut down if you keep the connection open for some minutes without information passing via the data connection. Perhaps this is an anti-hack set-up, making the WA system more “secure”. (Allowing for someone(s) else to protect you & to make you “feel” safe is gonna cost. And yet, for example, people in my country (USofA) continually wanna give up {{my}} freedom so to feel safe. But I digress.).
Scope out https://wiki.filezilla-project.org/Network_Configuration .
Wanna hook into a child theme without all the FTP lingo, then scope out https://wordpress.org/plugins/child-theme-configurator/ . This one is pretty cool.
Isn’t WA great!?
Janne444
Premium
I have this same problem, have disabled my firewall, have changed from default to active to passive. I tried all 3. I still get the same connection error. I have read the few help files on WA, have read the forums. Have tried two different ftp clients. Have now wasted 4 hours and am no further ahead then when I started.
is there anything else I can do?
is there anything else I can do?
lincolnquick
Premium
Thanks! I was starting to get frustrated downloading a backup of my website. It turns out I need to do both fixes--turn off the firewall and enable Active FTP settings in FileZilla.
mightypaul1
Premium
i disable my firewall and put FTP on active mode, but it still shows
It shows error : connection timed out
error: could not connect to server
Don't know what when wrong?
It shows error : connection timed out
error: could not connect to server
Don't know what when wrong?
Patrick007
Premium
Nathaniell,
Thank you for this. I had Filezilla working with my site in the past, but recently started getting the timeout message described in your video. Fortunately, I found your post and determined that my FTP setting in Filezilla was set to "passive"...after changing it to "active" I then got a message from my security software and was able to choose to allow access without disabling my security software altogether.
I'm not sure how/why the settings may have changed since the last time I logged in with Filezilla, but it was nice to be able to resolve the issue quickly via your training post.
Thanks again,
Patrick
Thank you for this. I had Filezilla working with my site in the past, but recently started getting the timeout message described in your video. Fortunately, I found your post and determined that my FTP setting in Filezilla was set to "passive"...after changing it to "active" I then got a message from my security software and was able to choose to allow access without disabling my security software altogether.
I'm not sure how/why the settings may have changed since the last time I logged in with Filezilla, but it was nice to be able to resolve the issue quickly via your training post.
Thanks again,
Patrick
SeahorseOne
Premium
thx nathaniell just the problem I had, think it might have also something to do with Internet Accesspoint. I had to confirm this connection with Home/Work or public internet access
IslandHopprs
Premium
I'm having an odd problem: I was able to get on the FTP site and make a couple of changes ok. But then suddenly it would no longer get on using the exact same method. I'm using an ipad app and it connects but won't return anything for the LIST command. If I turn off wifi and let it use 4G instead, it works just fine. Does WA have some sort of odd security feature that blocks incoming IP addresses if they are trying to connect too much?
cena1975
Premium
I transfer my whole website to WA hosting. Now it appear as default. I dont understand how to get it fix. Need help urgently. It take me 5 months to have such content and pages. http://catsneed.com Thanks in advance.
Imagination
Premium
Fireftp had 'passive mode' checked but removing that didnt work for me.
In the end I had to check a box with 'ipv6' and that got it to work!
In the end I had to check a box with 'ipv6' and that got it to work!
mikegaudreau
Premium
Works OK by following these instructions. For the firewall all you just need to do is allow the FTP protocol as an exception. No need to turn off firewall.
nathaniell
Premium
I would like to add that it was suggested that if Filezilla doesn't work you can also try CoreFTP. This might work for some folks having issues.
PedroSousa
Premium
I am having trouble connecting with my website and this solution didn't work... When I try to connect I receive an error "Falhou a obtenção da lista de pastas", something like "Failed to get folder list" in English. And I can't connect... Any idea of what's going on?
kiya05
Premium
I don't know if I need this or not. When I was doing my website, it said something about downloading FTP, but it just brought me to some tutorials, so then I spent about 4 hrs on Live Chat, and talked to about 5 people, until someone said I didn't need it, so the whole thing totally confused me, but I quit looking for an answer at that point.
I look forward to this video, to see if it's the same thing I was having problems with, and if I even need it at this point. When I joined WA before, I ended up having to change from Explorer to Firefox, I think it was something to do with Plug ins, so I may end up having to do that again, since I went back to Internet Explorer, but I kind of took an extended break after that last one, I'll start again soon.
I'm on Pinterest all the time, and now that they are talking about using Pinterest here at WA, it makes me want to do this more, I've been pinning everything to do with blogging, etc., and business marketing using Pinterest, for whenever I get there, too bad this isn't as easy, or fun, as Pinterest. Anyway, looking forward to this video, I'll get started again soon.
I look forward to this video, to see if it's the same thing I was having problems with, and if I even need it at this point. When I joined WA before, I ended up having to change from Explorer to Firefox, I think it was something to do with Plug ins, so I may end up having to do that again, since I went back to Internet Explorer, but I kind of took an extended break after that last one, I'll start again soon.
I'm on Pinterest all the time, and now that they are talking about using Pinterest here at WA, it makes me want to do this more, I've been pinning everything to do with blogging, etc., and business marketing using Pinterest, for whenever I get there, too bad this isn't as easy, or fun, as Pinterest. Anyway, looking forward to this video, I'll get started again soon.