Video by nathaniell
Added May 21, 2013

Author nathaniell
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Connecting to FTP at Wealthy Affiliate is a little bit different than at other hosting sites (at least for me). I just couldn't get it to work!

There are a few tricks to try out if you are having trouble connecting to FTP for your sites hosted here at WA. Watch the video to see what you can do, and I show you what works for me.
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Tabsmark Premium
Hi there, so do I have to download Filezilla first?
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sdawson Premium
yes you have to download and install Filezilla
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PatrickM1 Premium
Nathaniell - Thanks! Great information.
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JTD Premium
Thank you!!! it worked for me!!!! yay!!
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shelley8492 Premium
Thanks, but didn't work for me. I get a different error. I've sent in a ticket to support.
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peterma Premium
Hey Nathaniel, it worked for me, thank you very much. The very best to you.
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AngelaHall Premium
very helpful, thanks Nathaniel :)
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LunaVC Premium
Thanks for sharing this valuable information.
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StubearBlack Premium
Nathaniell comes through again
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ShaneWelcher Premium
Very helpful, is this the same process today? The system looks completely different.
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JeffBoivin Premium
Thanks for the trouble shooting training, Cheers Jeff
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Woollster Premium
I know this is an old post but have to say THANK YOU ROCKSTAR! Had been through a lot of different forums to find the answer and this one finally worked. Cheers :)
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Btstar Premium
Super! Thank you! This helped a lot!
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AngelBcn Premium
Thanks a lot! This has been very useful :)
I was struggling for some time trying to figure this out before finding your post (on Google btw, so great job for ranking this one !)
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minitrio Premium
Thanks a lot, just got it working !
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solidwalnut Premium
Thanks man. This definitely helped. I'm using WinSCP ftp software, but it's the same thing. I went in and allowed the .exe through the firewall plus I went in to the FTP Advanced settings in WinSCP and de-selected Passive and it worked! Thanks for taking the time to show this.

Steve
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philaccardo Premium
How can I follow your directions when all your actions are screened?
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nathaniell Premium
I blurred out my details bruh. Listen to the smooth sound of my voice. ;)
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philaccardo Premium
I do not hear well without eyes even if the Voice is smooth. Ciao
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BDonofrio Premium
Connection fails. I have made the changes that you suggested, but still fail with this error message:
Command: PASS *********
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
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blubutterfly Premium
This is exactly what is happening to me...did you figure it out yet?
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BDonofrio Premium
Sorry, no. No one has replied .
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Mrrandom Premium
Thanks, I just had to move from Windows 7 to Windows 10 because my old laptop stopped working. I was struggling for an hour before I found this topic.
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Sherefashion Premium
The subtle complexities, a learning platform like no other.
Thank you for the question.
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theranman Premium
This is a different site manager then what your video shows. Any idea how to do it on the new site builder?
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Juneyo Premium
Click on the Site Rubix – Site Manager. Choose your website and click on details icon to get your FTP credentials.
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Emmaus Premium
I didn't need to disable my firewall, but switching it to active immediately solved me problem.

Thanks
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kunalbhadana Premium
Great Info Nathaniell, It was really helpful
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agrasty Premium
Thank you so much for this! It has truly saved me - I've been bogging my head for 3 days trying to get this to work! I love this community!
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BasW Premium
I had the same problems today.
Now i use filezilla and make first a "new site" in the "site manager" with psvsvp.com as host, and the ftp username and ftp password from the siterubix. In the "site manager" i went to "transfer settings" and there i changed the "transfermode" to "active".
Then it worked. I think the advantage is that i do never have to select "active" anymore because filezilla remembers the settings of the "PSVSVP.COM" site in the program.
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ingiB Premium
Hi Nathaniell I need help, please. One of my domains is hosted locally in South Africa -I use the emails from this domain as my main business email address so I want to leave the email service with my local ISP and transfer the website to WA. I spoke to my ISP and they say that they need the WA IP address, that way the site can be hosted on WA and I can still run my emails through my local ISP. Please, can you give me the IP Address or let me know what to do. OR maybe I can just leave the website hosting with my ISP? I am not sure what to do? I can't continue building the site until I resolve this issue.
I only want to use this website locally for my local business selling perfume, I don't need this site to rank on google or anything as it is just a place where my existing customers can check out my latest releases.
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Labman Premium
I would leave that hosting where it is to maintain the email. You can host your affiliate sites at WA and leave the local site alone.
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ingiB Premium
Thanks, Labman, but I don't have an existing site for the perfume, therefore I need to get this site up to sell my local products locally. How do I continue building the site then as I can't get any further if I don't point the domain to the WA servers and I need to build the site now. That will be a bridge for me to get my local customers (I have a database of 12000 +/- email addresses) to go and check out the new websites I am building at WA. I have just set up my first one called http://lifebay6.com but haven't finished with it yet. I need to get a perfume site up and I need to use the domain I have for it and I need to use the sitebuilder here, so I wait with baited breath to hear your solution.
Thank you very much for taking time to help me.
I am editing this comment as I think I have solved the problem. I have just gone and bought another domain - Scentilicious.rocks so I can build the site using that domain and send my local customers to that url.
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Labman Premium
Most hosts will provide a way to install WordPress on your site. It is not as easy to install as here at WA but will provide the same background service.

Once you have WordPress on the site, it is a matter of choosing a theme and installing the plugins that you need. You will have to do these manually since the WA utility won't be able to access your site on a different host.

This will help: http://onlinelabguy.com/wordpress-learning-lab
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MRenses Premium
Did the job for me, Ty.
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MarianneN Premium
Nathaniell, I am getting the following message and my files are not getting loaded...any ideas??? it times out after quite some time

Status: Resolving address of ahundredhearts.com
Status: Connecting to 54.235.91.225:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Status: Connected
Status: Retrieving directory listing...
Status: Directory listing of "/" successful
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nathaniell Premium
Your have to click one of the folders to open up the files. Should be httpdocs or public I think.
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MarianneN Premium
thank you :)
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MarianneN Premium
Thanks nathaniell...it's working again...doing the happy dance :)
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Manofshade Premium
Excellent post Nathaniell. I'd been having problems trying to connect via FTP using Transmit (FTP client for Macs).

Deselecting 'use passive mode' was the solution and now I'm in.

Thanks again for your post.
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JimintheWeb Premium
You’re my hero, Nathaniell.

Yea, you / we gotta play with it so to find what works & what don’t.
Me? -I had way problems 2 or 3 weeks ago. Couldn’t get into the WA server (my site) with everything I tried. Even used the dns2 of WA! Nothing.
Now today, I am in & out multiple times with passive. No problem.
Yes, it seems that the connection will shut down if you keep the connection open for some minutes without information passing via the data connection. Perhaps this is an anti-hack set-up, making the WA system more “secure”. (Allowing for someone(s) else to protect you & to make you “feel” safe is gonna cost. And yet, for example, people in my country (USofA) continually wanna give up {{my}} freedom so to feel safe. But I digress.).

Scope out https://wiki.filezilla-project.org/Network_Configuration .

Wanna hook into a child theme without all the FTP lingo, then scope out https://wordpress.org/plugins/child-theme-configurator/ . This one is pretty cool.

Isn’t WA great!?
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nathaniell Premium
My FTP client has always shut down if I leave the connection open for too long, regardless of where I connect to. I figured it was the FTP client, not the server.
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JimintheWeb Premium
Mine too. The control connection allows for just over an hour of idle time on the data connection, yet I’ve never gotten close to such a time limit. There are so many variables with this one, let alone the ftp client. And still, today, why couldn’t the server be programmed to disallow beyond 45 seconds of an idle data connection? Yea, the control connection is the stethoscope on the heartbeat. Yet with the ftp having been around for what? -20 or 30 plus years, why not have the server be scoping out the data connection too? I could be wrong, just a thought. Therefore, I’ll be keeping an eye on my ftp’N henceforth.

And for the ftp non-connects here in WA, perhaps by changing the WA issued Admin password shakes up the ftp user &/or password? Just a thought that I just might play around with later on.
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SimonBorg Premium
Thank you very much, it worked, A quick and easy tutorial !
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AnnegretS Premium
Thank you so much Nathaniell, it worked perfectly. Great tutorial.
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nathaniell Premium
Great!
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eaglchris Premium
Changing the FTP setting to active worked a treat for me, thanks for the advice, I am now following you.
Cheers,
Chris.
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Janne444 Premium
I have this same problem, have disabled my firewall, have changed from default to active to passive. I tried all 3. I still get the same connection error. I have read the few help files on WA, have read the forums. Have tried two different ftp clients. Have now wasted 4 hours and am no further ahead then when I started.

is there anything else I can do?
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Pauric Premium
Thank you foe asking this very important question. I would like to know the answer to this too.
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nathaniell Premium
check your password and user login. What's the error you're getting? That should provide a lead to what the issue is.
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dougbeney Premium
Thanks Nate! I fucked up my .htaccess file and this helped me fix it.
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lincolnquick Premium
Thanks! I was starting to get frustrated downloading a backup of my website. It turns out I need to do both fixes--turn off the firewall and enable Active FTP settings in FileZilla.
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mightypaul1 Premium
may I know what to key in for the host?
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Tallell97 Premium
mightypaul1 Premium
i disable my firewall and put FTP on active mode, but it still shows
It shows error : connection timed out
error: could not connect to server
Don't know what when wrong?
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lyra Premium
It might be your internet connection.
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lyra Premium
Mine timed out when my connection was bad
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lyra Premium
omg thank you so much for making this.
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KD6PAO Premium
Thanks! "Active" mode is the key....
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Patrick007 Premium
Nathaniell,
Thank you for this. I had Filezilla working with my site in the past, but recently started getting the timeout message described in your video. Fortunately, I found your post and determined that my FTP setting in Filezilla was set to "passive"...after changing it to "active" I then got a message from my security software and was able to choose to allow access without disabling my security software altogether.

I'm not sure how/why the settings may have changed since the last time I logged in with Filezilla, but it was nice to be able to resolve the issue quickly via your training post.

Thanks again,
Patrick
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nathaniell Premium
Awesome man. Yeah, it's crazy - who knows?!
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Ulyses Premium
Definitely helped!
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Lemm Premium
Good video post. Thanks for this.
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crazymonk86 Premium
Thanks for the insightful post
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JohnMaheu Premium
Thank you very much. You saved me a a headache as it worked perfectly.
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MikeBurton Premium
Thank you! Worked like a charm!
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stevejf Premium
Brilliant! I was having the exact same problem. Changing from passive to active worked for me. Thank you very much for this.
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SeahorseOne Premium
thx nathaniell just the problem I had, think it might have also something to do with Internet Accesspoint. I had to confirm this connection with Home/Work or public internet access
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nathaniell Premium
Glad you could figure it out
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IslandHopprs Premium
I'm having an odd problem: I was able to get on the FTP site and make a couple of changes ok. But then suddenly it would no longer get on using the exact same method. I'm using an ipad app and it connects but won't return anything for the LIST command. If I turn off wifi and let it use 4G instead, it works just fine. Does WA have some sort of odd security feature that blocks incoming IP addresses if they are trying to connect too much?
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IslandHopprs Premium
Well I rebooted the ipad and now it's working
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SharonE Premium
Such a small change (to active) but it works!! thank you
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Meggy Premium
Thank you very much for this Nathaniell, the change from passive to active sorted mine out - priceless info.
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cena1975 Premium
I transfer my whole website to WA hosting. Now it appear as default. I dont understand how to get it fix. Need help urgently. It take me 5 months to have such content and pages. http://catsneed.com Thanks in advance.
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nathaniell Premium
Did you change the DNS? Did you build the website in Wealthy Affiliate?
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cena1975 Premium
Hi thanks for the reply. My domain is godaday and I build my website using hostgator hosting. I have just change my DNS to wa hosting. Will i able to get my whole website back?
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jtrauth Premium
You just saved my website. Thanks for the great info.
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Imagination Premium
Fireftp had 'passive mode' checked but removing that didnt work for me.
In the end I had to check a box with 'ipv6' and that got it to work!
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nathaniell Premium
Cool. Thanks for letting us know. I'm sure it will help someone in the future.
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Imagination Premium
No problemo :). Thanks for this troubleshoot in the first place!
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golf1800s Premium
Thanks! The Active setting change did the trick for me! :)
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Ivanf Premium
Has anybody received this error? I've disabled the firewall and changed the setting to active. Any other suggestions?

Status: Connection attempt failed with "ECONNREFUSED - Connection refused by server".
Error: Could not connect to server
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nathaniell Premium
I have not see that one. Have you tried to copy/paste that error into Google and see if any solutions come up?
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mikegaudreau Premium
Getting critical error when copying to Root
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mikegaudreau Premium
Works OK by following these instructions. For the firewall all you just need to do is allow the FTP protocol as an exception. No need to turn off firewall.
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nathaniell Premium
Good tip. Thanks.
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mikegaudreau Premium
I am connecting ok with filezilla and able to add files to all directories on the web server except root. I need to add my Google verification file in root. But I keep getting
Command: STOR googleeccf7393201f6843.html
Response: 550 googleeccf7393201f6843.html: Permission denied
Error: Critical file transfer error

I have no clue. I have dones this on Bluehost and even the GoDaddy without issue in the past. What's up with WA hosting?
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nathaniell Premium
I would like to add that it was suggested that if Filezilla doesn't work you can also try CoreFTP. This might work for some folks having issues.
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DanaB Premium
Bingo! Had to change my to "active" to get in. Thank you nathaniell!
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nathaniell Premium
Great. Glad this worked for you.
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PedroSousa Premium
I am having trouble connecting with my website and this solution didn't work... When I try to connect I receive an error "Falhou a obtenção da lista de pastas", something like "Failed to get folder list" in English. And I can't connect... Any idea of what's going on?
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nathaniell Premium
I would double check passwords and login info to make sure everything is 'case sensitive' with no spaces. Have you tried disabling your firewall?
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PedroSousa Premium
yep, I have disabled the firewall and everything you suggested. The problem is not logging in, after I log in I can't access the folders in my website. it gives me back an error "500 The server returned invalid response for PASV command"...
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nathaniell Premium
where are you hosting?
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DanaB Premium
PedroSousa I get the same error. It is doesn't allow us access to our directories. I have tried to different FTP clients - FileZilla and Core FTP, I log in using my site names, user name and password given to be by WA and still it kicks me off/no access to site directories.
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nathaniell Premium
I found these instructions below on the internet. They are the opposite of what's in the video, but it's worth a try. I would take your error, paste it into google, and see what info this can turn up. There's obviously a setting that it's set right - have you tried different ports yet?

Open Filezilla, go to Edit -> Settings
Click on Connection -> FTP: Choose Active
Click on Connection -> FTP -> Active Mode: Select "Ask your operating system for the external IP address"
Click on Connection -> FTP -> Passive Mode: Choose Fall Back to Active Mode
Press OK.
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nathaniell Premium
And have you seen this discussion? Maybe asking here would get you some more ideas https://my.wealthyaffiliate.com/website-development-programming/what-port-do-i-use-for-ftp
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kiya05 Premium
Good info if I ever need it, but I'll stick to no FTP for now, but will save this, just in case I ever get that far. Thanks.
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kiwinana Premium
Interesting!
Do we really need FTP? I used to use it many years ago.
Now I have a Mac OS X so far I haven't needed it.
But I will follow this thread, and see what else comes up, as I am a bit confused reading the comments below.
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nathaniell Premium
FTP is a way to transfer things from your computer to your website, or your website to your computer.

Where are the files located that create your website? They are on a host, for example, WA.

But what happens when you want to take an image or file and put it on your website? Or what happens if you want to copy something from your website to your computer?

FTP is one way to do this.

I hope this answers your question.
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kiwinana Premium
Nathaniel said
"Or what happens if you want to copy something from your website to your computer?"

Just highlight it, copy and paste image and text into a TextEdit document on my Mac and save it.
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nathaniell Premium
:) That is true.

But what about your .htaccess file? Or what about a plugin or theme? You cannot copy/paste these things.

For example, I bought a professional plugin about a year ago, and the purchase link since expired. Recently, I decided to use that same plugin on a new site, so I downloaded a copy of the plugin from my old site via FTP, then uploaded it to the new site.

Sometimes Google or other secure access type things will give you a file to upload to your website to confirm that you are the owner. If this is the case, the ONLY way to get the file into your site is by uploading it from your computer with FTP.

All that considered, for basic use of Wordpress and affiliate marketing, most can be done without FTP. It's definitely a good skill to have and be able to use, but not necessary to have a working website that makes you money.
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ladyvalerie5 Premium
What is an FTP, and I do I connect to FTP, by the way?
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kiwinana Premium
ladyvalerie5. FTP is software used for uploading files to your web page.
Hope I answered your question right, if I didn't will someone please correct me.
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Labman Premium
ftp stands for file transfer protocol. and yes kiwinana is correct that it is a software that can allow you to move files into your website. Most cases won't require this but occasionally a file will need to be uploaded or downloaded using this software. See Nathanielle's reply above.
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papageno Premium
This is no help at all to me as it assumes you have FTP connection. My whole problem is that I don't - I keep getting a message saying 'connection time out. Could not connect to server'. Also it does not run through properly
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nathaniell Premium
This is the message I got in the video: Connection time out.

Are you sure you've disabled your firewall? You might not think it, but this can prevent you from connecting to the server. Also, check that your password and logins are correct. They are case sensitive, so PassWorD is not the same as Password. This is probably not the problem because if the connection is timing out then your password verification is not the issue, but it's worth trying.

Are you using Filezilla or CoreFTP? Perhaps try switching, or connecting to a different site if you have more than one.

If you are entering a Port (21) as Kyle suggested, try entering no values for this and let it connect automatically. If you are entering no values, then try Port 21. If Port 21 doesn't work, do a search in Google and see what some common ports are and experiment.

Hope this helps. Let me know.
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ThomasPaul Premium
I had problems with FTP a few weeks ago. Here's a link to my blog post and what fixed it:

https://my.wealthyaffiliate.com/thomaspaul/blog/frustrated-ftp-isn-t-working

Also if you have a capital "i" it might look the same as a lowercase "L" if you are typing it out. Here's an example: which is the capital i and lowercase L: Il ???
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papageno Premium
Thanks a lot for your answer. I've tried disabling my Windows Firewall and also making an exception of Filezilla. Neither worked. I've checked all logins about 100 times! i've also downloaded CoreFTP, which I didn't get on with.
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papageno Premium
Also, thanks for your reply, ThomasPaul. I did look at your Blog but unfortunately that hasn't helped either
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ThomasPaul Premium
What's the exact word for word for word error message you're getting? Might want to try to do a google search with that message and the name of the FTP client to get some ideas to try. Is windows firewall the only firewall you are using? might want to do a google search of "windows firewall preventing FTP" or something like that. Might be even worth it to uninstall windows firewall completely to try it out. If you do try the complete uninstall make sure you reboot your computer. Once you reboot computer connect to the internet and try to FTP, if it works you know it's something to do with windows firewall.
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papageno Premium
The exact message is:
Error: Connection timed out
Errot: Could not connect to server
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ThomasPaul Premium
Do you have access to another computer such as a friend's computer where they'll let you install an FTP program? If you do, I would try that and see what happens. If it works on another computer then we know it has something to do with your computer.
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papageno Premium
Thank you, ThomasPaul, I'll try that but it will have to wait for another day - i'm feeling too deflated about all my WA activity at the moment to do anything all
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kiya05 Premium
I don't know if I need this or not. When I was doing my website, it said something about downloading FTP, but it just brought me to some tutorials, so then I spent about 4 hrs on Live Chat, and talked to about 5 people, until someone said I didn't need it, so the whole thing totally confused me, but I quit looking for an answer at that point.

I look forward to this video, to see if it's the same thing I was having problems with, and if I even need it at this point. When I joined WA before, I ended up having to change from Explorer to Firefox, I think it was something to do with Plug ins, so I may end up having to do that again, since I went back to Internet Explorer, but I kind of took an extended break after that last one, I'll start again soon.

I'm on Pinterest all the time, and now that they are talking about using Pinterest here at WA, it makes me want to do this more, I've been pinning everything to do with blogging, etc., and business marketing using Pinterest, for whenever I get there, too bad this isn't as easy, or fun, as Pinterest. Anyway, looking forward to this video, I'll get started again soon.
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nathaniell Premium
Lol. I'm looking forward to the video too! Sometimes they render quickly, sometimes it takes a day or two. We'll see.

On the other post you said you figured out you normally don't need FTP. This is true. I use it for a few things though, so it does come in handy.

1) Last night I broke 30 different websites when a plugin update caused an infinite redirect. I had to go in FTP to delete the plugin.

2) Sometimes Google will ask you to upload things via FTP to confirm you are the owner.

3) Some plugins/themes are too big to upload with the Wordpress uploader and need to be done with FTP (these are usually paid things).
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kiya05 Premium
It all sounds like greek to me, but probably something I'll need at some point, so better figure it out soon, or be sorry later. You have 30 websties??? Geez, I figure at the rate I'm going, it'll be MONTHS before I have one!

Anyway, maybe I'll go back and see where I got lost on this FTP thing, and if this Port 21 thing Kyle was talking about doesn't work, or make sense, then hopefully your video will.

Thanks for letting me know what it's all about though, another thing I was clueless about. I think I've used the word "clueless" more in the last couple months since I joined WA, than I have in years, oh well, if the shoe fits. Anyway, I'll check tomorrow or so and see if your video is up.
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kaylab123 Premium
Kiya05, I was taken to the same trainings page when I clicked on the "download free FTP program." Not sure what the deal is with that. I'm using Safari, so maybe it has something to do with that.
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kiya05 Premium
Hi Kayla, that's my niece's name, I named her because I thought it was a great name, do I have great taste, or what? Anyway, I have Internet Explorer, but I will probably have to change at some point. When I was with WA before, some things didn't work, and I had to change to Firefox, then it was OK. After I quit I changed back to Explorer, habit I guess, since I'm starting to think it's not the best. My Pinterest site keeps saying to switch to improve my speed, so I'll probably do that soon.

I think the problem I was having with FTP is it wouldn't dowload, and someone told me that it had been deleted, and to watch the tutorials, but then they kept linking to other things to read, and I just got frustrated, so I went to Live Chat and was told I didn't need it, so I went with that. I still need to watch this video and see what it's all about, maybe save it, just in case I need it someday.

I don't know what Safari is, but most this stuff is a mystery to me at this point, but I'm pushing through. I asked Kyle about FTP too, just to make sure I really didn't need it, and he also said I didn't need it, maybe at some point, I foget what he said about when you need it, but from what he said, I don't think most people do, that's what I'm going with anyway. Good Luck, let me know if you find out anything contrary to that.
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