Author ThomasPaul
Rank 1404

From time to time I see a WA member inquiring about if it's possible to create a CNAME. As of the time of this training, WA has not implemented the ability for members to create CNAMEs. I have been told that they are working on adding this ability.

In the meantime you can use subdomain forwarding to kind of get SIMILAR functionality.

Subdomain Forwarding For Domains Registered At SiteDomains

  1. Go to and click the "Add Subdomain" button.
  2. Give the subdomain the name of the CNAME you need to create and select the site that it's for.
  3. Click the blue "Create" button.
  4. To the right, select "Settings" -> "Redirect"
  5. Enter the URL you want to redirect the subdomain to and click the blue "Save Settings" button.

Subdomain Forwarding For Domains Registered Elsewhere

Unfortunately, for domains registered at other registrars other than SiteDomains, you won't have the redirect option on these domains/subdomains. We can accomplish the same thing as above using Apache server redirects to forward the subdomain.

  1. Go to and click the "Add Subdomain" button underneath the "Other Domains" section.
  2. Use the CNAME you are trying to create as the name of the subdomain and click "Create".
  3. Select "Settings" and then "FTP Access" to the right.
  4. FTP into the subdomain and delete all existing files and folders.
  5. Create a new file called .htaccess
  6. Put the following Apache server directive in the file "Redirect /" be sure to leave the quotes off and replace with the URL you are trying to redirect to.
  7. Save the file.
  8. Edit the permissions of the .htaccess file to be "644". This means read and write for the owner, read for the group, and read for the public.

Limitations of Subdomain Forwarding Using Apache Server Redirect Directives

If you create a CNAME, your URL will stay in the browser while the page it references loads. Subdomain forwarding using apache server redirects behaves differently in that the URL that you are forwarding to will replace your domain's URL in the web browser.

If this is something you don't want you will need to wait for WA to implement the ability to create CNAMEs or host your website elsewher.

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timtex0077 Premium
Ok. I think I got the workaround setup but I'm still getting errors on goodbarber. Probably because they're expecting a CNAME with their setup. Any ideas?
ThomasPaul Premium Plus
Is it still giving you the same message? I went to your app subdomain and landed on a "Deals of the Day" page, it looked like it was some sort of test page though.

What did you type in your .htaccess file? Based off of what you have given I would say you would need to have this in your .htaccess file:

Redirect /

If that doesn't work you may also want to try:

Redirect /


Redirect /


Redirect /

I would also make sure that SiteSSL is NOT turned on for the subdomain you have created at WA. You will also want to make sure your subdomain is named:

timtex0077 Premium
Thanks to AbieAJ for telling me about your work around. I'm going to try it. It doesn't look too terribly complicated. I may need a couple of pointers if you have any time.

Here's what I'm trying to do (see screenshot): "I want to install my domain by delegating the management of the DNS servers to GoodBarber" so that I can get my new custom app for my domain hosted here. I think that's how I need to say it lol. Still a little new for me ;) Or, maybe it's that I want a cname so that I can host my app myself? I don't know, I'm a little confused.

Here is the goodbarber help file:

Here are my relevant sites:

My domain:
My sub domain:
My app:

So far the app doesn't work very well. I think my first usable draft is all set up but it's not clickable or scrollable for some reason. I have a couple of support questions in to good barber and I'm waiting for their response.

Thanks again for your help!
ThomasPaul Premium Plus
Hi Tim, are you wanting to use the CNAME so you can use the app and have a WordPress blog at the same time?

If you're not worried about the WordPress blog you can just go with the first option. If you want a WordPress blog and the app you would need to select the second option.
TheAbie Premium Plus
Thanks.. You've answered my question.. Was on way to ask support and I stumbled upon it. I will update my question post with this solution. And I learned something new today and got to know you did/do shopify, hope all going well for you.
ThomasPaul Premium Plus
I'm glad I was able to help you out. I'm still in the process of setting up my Shopify store. I think I'm more procrastinating more than anything else. Fear of the unknown that type of thing. Hopefully, I get it live in the next week or two.
Clbrooks57 Premium
Thank you. If I knew how much longer it would be I could decide whether to initiate this now or just wait since I don't have many subscribers. I wanted to add a landing page for a free ebook with follow up email on MailerLite because it is free up to the first 1,000. Thank you for this.
ThomasPaul Premium Plus
SiteSupport told me about a momth ago that they hoped to have the CNAME feature in the coming weeks. I've seen posts from people 5-6 months ago where they were told the same thing, so I wouldn't hold my breath waiting for the ability to create CNAMEs.
TheAbie Premium Plus
Thanks for the MailerLite link.. Awesome, was looking for a plan