On occasions you will hear Site Support tell you:

"Please clear your browser, local DNS cache and then give it a try."

when you are working through some glitch, for example if you've made an update to your pages or posts and that update is not showing when you go onto your site.

These refer to two different things to clear cache issues in your computer.

1. Clearing your browsing cache

2. Flush DNS

-Flushing DNS does not remove your passwords so I'm going to show you that step first.

-Clearing the browsing cache removes some passwords [depending on how much history you remove, so you may need to have your email passwords handy before clearing your browsing history]

Both of these things are very simple and easy to do, however the first few times I had to do them I had to watch videos and read instructions and was a bit confused at the instructions as my screen seemed slightly different in 2017, and I could see shortcuts and people doing things different ways, so this is the short version I got to work and the one I now return to, as these things are easily forgotten.

I will tell you in a nutshell what's involved and then on the next pages detailed pics what to click and where to find it.

Summary of how to Flush DNS

  • Type cmd into the windows start screen in both Windows 7 and 8, hit enter to bring up the command prompt screen [or press the windows key and x for Windows 8 and 10]
  • Type ipconfig/flushdns and hit enter, and that's it.

In the next two pages I will give you detailed instructions with photos to show you precisely where and how to do this for Windows 7 and Windows 8, [and Windows 10 is similar to 8].

Clear Browser Cache: On the last page I will show you where to remove browsing cache / history in Chrome, also Firefox and Opera.




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TeamIceCream Premium
Awesome! Thank you for the easy to follow training, it is much appreciated!
Sharlee (Chocolate IceCream)
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MozMary Premium
Thank you Sharlee! I had to make it for myself because the others were not easy to follow :)
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Cindyda1 Premium
Thanks for these short cut instructions. I just did a DNS flush and cleared my brower Cache

Hoping it solves an issue I was having!

I hadn't seen this post before.
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MozMary Premium
yes, site support keep giving people some out of date training on this and won't update their info, that's why I made this training, the one they send us to on wiki didn't actually help at all

well flushing is always a great idea, cache clearing tends to clear passwords too so can be a pain ...
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costasgucc Premium
Thank you, It was very informative but I couldn't solve the problem When I go to Appereance>editor it shows me: ERR_TOO_MANY_REDIRECTS
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mikegsaiz Premium
Very easy, thanks very much.

Mike
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PatsyC Premium
Hi Mary, thanks for leaving your link for this on my blog post.
I wish I knew about this a long time ago!
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MozMary Premium
Thanks Patsy, I can tell people are not finding my training [which I made a long time back] as sitesupport always gave me outdated trainings on this subject

the comments on my last post about it a few weeks ago show from other people just how important it is too

it's partly the problems of a flooded dashboard that we cannot find the relevant stuff we need...
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PatsyC Premium
It's too bad it got buried, and it shouldn't be seeing you have a title with the proper words to search for it.

You should send SiteSupport your tutorial to replace the outdated ones they have :D
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MozMary Premium
believe it or not that was the first thing I did because the videos they sent me were so old and so bad - but it was ignored by them
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JohnProbert1 Premium
Thanks, Mary for this post very helpful. How often should this be done?

John
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MozMary Premium
Hi John, that is a really great question!

And I did a google and have not seen a straight answer to it but when you consider blogs out there saying the following about the DNS then very regularly would seem like a great idea, though I haven't heard anyone give a time period for how often should you clear your DNS outside of regularly, but I'm thinking now maybe every day until I hear better:

This is a quote from the website itstillworks.com

" Clearing the cache can be especially important for websites that rely heavily on steady repeat traffic.

Privacy
Another reason to clear your DNS cache is privacy. The DNS cache records every website visited, ...particularly useful if you are using a public computer, where clearing your DNS cache can help reduce the chance of sensitive information falling into the wrong hands.

Maintenance
Cleaning up your cache is also a reasonable maintenance practice. ... Sites you no longer visit can be expunged and free up space for new entries. This can also prevent the cache from returning bad results and 404 errors when revisiting old websites..."
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Kickbacked Premium
Thanks for the post!
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Jaunesk Premium
Tver informative and useful. Bookmarked for reference. Thanks.
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celiacman Premium
Thank You

You have made this process much simpler than any I have seen so far.
Jeff
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MozMary Premium
Thank you, Jeff! :)
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Droseh Premium
This information is helpful to me. I'll save it as a reference, Thank you. Debbie
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WaynePro Premium
good information, thank you.

Wayne
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WaynePro Premium
Great information, thank you.

Wayne
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AchuthanN1 Premium
Thank you for sharing. Good explanation.
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MozMary Premium
Thanks! :)
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roamy Premium
Thanks so much,this is really useful.totally appreciate.
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MozMary Premium
Hope it saves you a bit of time, Roamy!
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SylviaMG Premium
Thanks Mary!

I always clean my computer, and I defrag it once in awhile, but its was still running slow... maybe this is the fix I need. I will check to make sure all the passwords I have work before I clean it up.

Thanks for your help!
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MozMary Premium
well it's no harm to do this, but it could be other issues that are slowing it down, including how loaded the memory is

every time my laptop comes on, my antivirus software tells me stuff is slowing down my computer and offers to sell me something to get rid of it - I'm not sure those extra cleanup programs work, but it may be worth taking it to someone to speed it up, it's not nice when they are slow :)
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SylviaMG Premium
I did the flush DNS thing and this computer is running great again! Thank you so much for the good advice!

Sylvia
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MozMary Premium
That is fantastic! :)
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Triblu Premium
Excellent tutorial ... tagged for future use.
Thanks Mary!
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MozMary Premium
I'm bowled over to get compliments in these things from people like you Triblu !! :)

I did a little update on firefox and opera, as they were so similar to chrome. Also Loes provided a little shortcut on Chrome which I added in and extended to both firefox and opera, though I left the scenic routes there too so peeps can get a feel for where they are.
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abdul11 Premium
good info
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Loes Premium
Thanks Mary. I will bookmark this. Clear cookies and cache data in Chrome = Cntr+shift+delete
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MozMary Premium
Thanks Loes, that's a nice shortcut straight through to clear browsing data! I'm updating the final page for firefox and opera too.
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Loes Premium
Alright, you're welcome:)
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MozMary Premium
I gave you a little mention, WA teamwork ;)

also that shortcut extends to the other browsers, which is nice.
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Loes Premium
Thank you:) Very kind of you
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oldcrock Premium
Thank you, will look at it do not understand dns, so this is useful, appreciated
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MozMary Premium
it's not something to worry about but some day site support could very easily tell you to go do it and at that point you will need a reference for these things.
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ZEGU Premium
Thanks so much really useful tips here.
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jvranjes Premium
It was necessary to have this training. These questions appear every day. Now we have a reference. I myself also did this flush a few weeks ago after Support told me to do so.
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MozMary Premium
Thanks Jovo, yes I had to look up a few resources to figure it out, and then all over again the second time I was asked to do it :)

And then I discovered a couple of unnecessary traditions and a shortcut - in cyber land, that really surprised me :D
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drcmaint Premium
This is good. Thanks for this.
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pablocortina Premium
Thank you for the info
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Muule Premium
Thank you very much for sharing this!
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MozMary Premium
You are welcome Muule!
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PeterVX Premium
Useful data, thanks, Mary!
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MozMary Premium
Thanks Peter.
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TeresaS1 Premium
Thank you much Mary for sharing. Great information. Good luck to your success!
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MozMary Premium
Thanks, Teresa - every success to you too!
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bethcharron Premium
This is a great tool for cleaning Thanks
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MozMary Premium
Thanks, Elizabeth.
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