** WARNING ** When you install FileZilla it will try install 2 or 3 other software programs, during the installation, PLEASE press DECLINE for each option.

Updated missing video file with a new video - Nov 2014

In this video I'm going to show you how to connect to your website that's hosted with Wealthy Affiliate via FTP using FileZilla.

Odds are you'll never need to connect via FTP but if you do and you're not sure how to, this should help

FileZilla download page https://filezilla-project.org/download.php?show_all=1

*** PLEASE READ ***

If you click on the above link it's going to take you to the correct download area, it should look just like the following image, click on either the Windows or Mac download. The page will change and the download will auto start after several seconds.

If the download page looks like the image below, DO NOT click on the download GREEN image link. This will download a bundle installer. If you do install this, just hit DECLINE on all options.

To access the correct page, click on the "Show additional download options"


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Recent messages
Haara Premium
Hi how do you get the FTP username and FTP password?
Reply
billyghawaii Premium
Go to your website in the site Rubix button ... look on the bottom right corner for "details" click it and scroll down... the information is next to the domain name information.
Reply
carterr7634 Premium
Soooooooo now that i have done all of this how so i add the pictures to my website now?
Reply
ICashFlowPos Premium
move onto the next certification program
Reply
Dishan Premium
Hey Welshy, couldn't thank enough for this training that solved my distressing issue of uploading a plugin file! I wish all the success to you!
Reply
ConnectLine Premium
I have tried uploading my picture through FTP but it has also failed, bringing "PERMISSION DENIED" and CRITICAL FILE TRANSFER ERROR... What should I do to upload pictures into my website pages?
Reply
rufat Premium
If you can't upload specific pictures only then try to change those images. If you can't upload images at all then the only way is to contact support. I don't know if you supported helped you or not but I never had any problems with support. They always reply within minutes if not seconds. If you can't get help from support then send a private message to Kyle or Carson. Finally you can talk to Kyle or Carson through a live chat almost every day.
Reply
ConnectLine Premium
Much appreciated @Rufat. will definitely try out all those options until i get there
Reply
mmwj33 Premium
It's been a while I have used Filezilla and this video came in handy to refresh my memory. Thank you so much Welshy for taking the time to create this video.
Reply
Aguszeng Premium
Thank you Welshy
Reply
PasekaK Premium
Hi Welshy, Thanks for the FTP training. I've a challenge in that I keep on getting 2 errors - (a) Connection timed out after 20 sec of no activity and (b) Failed to retrieve directory listing. I'd appreciate it if you'd let me know where I misstepped to come up with these errors. Thanks in anticipation.
Reply
Dpiper Premium
Thank you, that was very good instructions. I actually got it done the first time.
Reply
vfxbanner Premium
Thank you for this. Do you happen to know which path I can find the Media folder for Wordpress media files that I've uploaded?
Reply
littlemama Premium
It should be /wp-content /uploads/YEAR/MONTH

Year and month will be whatever you choose once you get to Uploads.
Reply
vfxbanner Premium
thank you.
Reply
Lhylievet Premium
thanks for this! :)
Reply
MarkBa Premium
Great training. Thanks.
Reply
Don105 Premium
Very helpful. i followed this video to install a premium theme. Great job
Reply
JunaiAli Premium
Great training very helpful .
Reply
GACEP Premium
nice
Reply
Alan-C Premium
Great training and really clear. However the image upload worked but I cannot see the result on my Website in Wordpress. I can see the file on my website in FileZilla though. Raised a query on this with Support.
Reply
rosie40 Premium
same as me,,,, what was the response... did you fix the issue. I am trying to upload a PFD through this method,,,
Reply
MattinaM Premium
hello, i have files in filezilla from my hostgator website that i want to transfer to the new website on WA. I don't know how to do that. I uploaded files from both the hostgator and from WA (from the new website) but i don't know how to amalgamate the old into the new. so that my content doesn't get lost. Can you help me?
Reply
littlemama Premium
Submit a ticket to Site Support or send message to Kyle.
Reply
nathaniell Premium
I should have mentioned this before, but didn't because it sounded like you had handle on things. No worries! Send a message to SiteSupport with your FTP credentials for Hostgator and they can move the site for you.

You can contact them here: https://my.wealthyaffiliate.com/websites/support

They'll help to get your site set up within WA.
Reply
MattinaM Premium
thank you Nathaniell,
i didn't think of sending them the credentials for hostgator and they didn't ask. I will do that now.. oh it would be so great to have my content back..
Reply
littlemama Premium
Nathaniel, I couldn't reply here for some reason, sent you a PM.
Reply
SBotwe Premium
Hello Nathaniel, thanks for the training, but when nI tried to use Filezilla, I received the following errors:


Status: Insecure server, it does not support FTP over TLS.
Command: USER SBotwe
Response: 331 Password required for SBotwe
Command: PASS ************
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Please you can also see what happened from the snapshot I took on the attach below.

Thank you so much.
Reply
AndrewMichae Premium
Thanks Welshy, awesome info. Cheers
Reply
suea Premium
Thanks for this video. WA Support have suggested that I connect to my domain via FTP as I am having an issue with uploading png files to my website at the moment. So I am really hoping that this will work for me!
Thanks again.
Reply
Angelxo Premium
Thanks for the video! It definitely helped me understand this better.
Reply
PapaDave Premium
Thank you, excellent job!
Reply
Stansk Premium
Thanks for the video very informative.
Reply
GeirO Premium
Great video, thanks!
Reply
adjomaki Premium
Thanks for that wonderful video but how do I upload a zipped folder?
Reply
gonfree Premium
Hi, i need to upload some files through Filezilla. It is the prosper202, a tracking software, that needs to be in the root domain directory. Do you know how to do it?

Thank you very much!
Reply
Karax Premium
Indeed I managed to connect to the ftp server but when I am trying to upload a file it gives me "550 Permission denied,critical transfer error".
Any ideas?
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Heidi56 Premium
Yes. I have learnt to use it the hard way. I always had problems with connecting to the server. Yesterday I was a full hour on the phone with support (from a different server) to make it work. Their system just didn't accept my password and the support person had to find a work around.
Everything is a learning curve and takes TIME.
Reply
AngelBcn Premium
Hi,
Thanks for this! Helped me a lot in figuring out how to install my new theme into WP.
I managed to get everything done and to copy the file in httpdocs but I can't see it anywhere on my website....
Hope you can help me this, it's been a few hours of struggling already before I found your post ;)
Angélique
Reply
EverEspana Premium
For Everyone using FileZilla, this video is missing a step...You have to make sure you are using Active FTP. To set this go to:
Edit > Settings > Connection > FTP and under Transfer Mode select "Active". Click OK to save and close FileZilla. Now open Filezilla and try again.
Reply
Heidi56 Premium
Well, for me it came out different from this video (Maybe because of the Mac-Version) and I couldn't really do what I needed to do, although I checked out all the possibilities. Support is now helping me with my project.
I hope it works for you, guys.
Reply
BayodeA Premium
Thanks so much, you just saved me a lot of headach
Reply
BarbieLee Premium
Glad this was on here, I thought I was going to be stuck on this step again because it kept timing out. Great video though otherwise so thanks all!
Reply
gonfree Premium
Hi, i need to upload some files through Filezilla. It is the prosper202, a tracking software, that needs to be in the root domain directory. Do you know how to do it?

Thank you very much!
Reply
Gdembs Premium
I don't know how to thank you enough! You have really helped me with this FTP idea. I struggled for maybe 3 hours to upload an HTML file to my site but now it's done!

Stay in good health!

Gift
Reply
philaccardo Premium
What is the purpose of this?.
I do whatever I need to my site from the WP dashboard. No need for filezilla.
Ciao
Reply
Gdembs Premium
Trust me it helps when it comes to uploading certain files that give problems with direct WA dashboard procedures!
Reply
philaccardo Premium
Thanks. I understand it now.
Best/Phil
Reply
Marilynm1 Premium
Thanks very much this was helpful.
Reply
goldsmithh Premium
Very helpful. I had alittle trouble with filezilla. Ok now. lol
Reply
Kelara Premium
Thanks for posting. This was very helpful.
Reply
karell Premium
Hello, Welshy, this a great explication and very well detailed. I wish you the best in WA.
Reply
AllInToWin Premium
For some reason I'm getting
"Critical error: Could not connect to server"

this has to be be the first time ever I'm running into issues using my FTP client(FileZilla is what I'm also using) I've tried it in multiple configurations as well etc.. I'm on Mac btw, did anyone ran into this issue and found the solution that could share with me please?(mind you, I had HostGator, i canceled it and pointed my DNSs to WA hosting) and then after registering and install a website on WA hosting I figured I can't even access to filesystem and that's a bit upsetting lol, I'm trying to set up my Google's webmaster tools and it requires me to upload a file to my public_html folder for verification purposes, but I can't connect to proceed and setup my WebMasters console tool.
Reply
TheOldSilly Premium
I had this problem, and I don't recall what I was doing wrong, exactly. But what I did was ask the question in the query bar at the top of the page and I found some tutorials on the subject that helped me get it right. Try that, okay?
Reply
AllInToWin Premium
Thanks for heads up :) I'll definitely look that up in query bar hopefully I can find some kind of solution
Reply
TonyMonzon Premium
hi welshy,
Excellent tutorial, I was having problems login in because I had too many letters for my password. Now everything is going smooth, thanks!
Reply
JayWilliams Premium
Excellent lesson here. I was getting frustrated with my efforts to load a particular theme. After watching this video, the upload went smooth. Well done.
Reply
HPrimer Premium
Thanks!! I have been attempting to upload a new theme, but without success. It turns out that the file size was too large and it required FTP loading. You have helped me to do this. Now I will see if my new theme is available in SiteRubix so that I may get on with building my site!!!
Reply
Lyndon71 Premium
Thanks Welshy
This a great tutorial and very well explained.
Best
Lyndon
Reply
Lyndon71 Premium
Thanks Welshy
This a great tutorial and very well explained.
Best
Lyndon
Reply
PastorTae Premium
HELP. I'm not able to connect to the server. I get this message
Error: Critical error: Could not connect to server
Reply
PMV Premium
As ever, when I need to remember something Welshy's the man to help. Thanks Welshy.
Reply
SteveCrozza Premium
I had similar trouble to some others here and got this error: Retrieving Directory Listing error.

Turned out that Windows Firewall was blocking my access, so check your settings, also check to see if your antivirus is blocking it too.
Reply
Dzuvic Premium
hey i have followed this step by step.. and for some reason it wont change from 8mb
Reply
Markidee Premium
I have worked it out. You have to change the setting in Filezilla from Passive to Active (you can find it in Site Manager and the look for the transfers tab) and this will allow you to connect.
Reply
Lyndon71 Premium
Thank you for this, great help :)
Reply
SylvesterH Premium
I get a "Failed to retrieve directory listing" when I try to connect to the server. I am doing exactly as the video says on a mac... ?
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Markidee Premium
I have worked it out. You have to change the setting in Filezilla from Passive to Active (you can find it in Site Manager and the look for the transfers tab) and this will allow you to connect.
Reply
SylvesterH Premium
Will definitely try this as soon as possible! Thanks
Reply
Markidee Premium
i keep getting timed out messages and could not connect to server.

i want to upload a plugin to my WA hosted site.

Can anyone help?
Reply
jenlock Premium
I'm having the same problem.
Reply
Markidee Premium
I have worked it out. You have to change the setting in Filezilla from Passive to Active (you can find it in Site Manager and the look for the transfers tab) and this will allow you to connect.
Reply
jenlock Premium
Thanks, I tried this , but unfortunately, it didn't work for me. I get a timeout connection failure. I might try another ftp client.

*Edit* I tried it once again, and now it works :)
Reply
Markidee Premium
sorry it didn't work for you.
Reply
macey321 Premium
How do you use FTP when you want to offer, say, an eBook for signing up to your list? Any tutorial on this or do you know how to set this up?
Thanks in advance for the help...........Frank
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MINDwell Premium
easiest is to offer a link, or just upload with ADD MEDIA button --- you dont need FTP
Reply
macey321 Premium
Thanks for the information MINDwell. Would I load my eBook on to a post/page on my website and link to that page? Not sure. Is FTP not used very much any more or is there simply easier ways to offer eBooks for your sign ups? Hope I don't have to use FTP actually because I have tried and tried to learn how to use it and it is still a mystery to me. Mental block I guess. What you are telling me sounds easy and I just have to learn how to use it.
Thanks again I appreciate the help.
Have a great day...............Frank
Reply
MINDwell Premium
works for me -- just tried it
USE ADD MEDIA BUTTON
select pdf
seamless
Reply
macey321 Premium
OK MINDwell. I will try it. Thanks a lot..............Frank
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sarahmcleod Premium
FTP is mostly used for big files, like uploading a theme or a big plugin, but for most of the time a beginner is not going to need it. For me, I have been using this method for decades, especially on html pages. You now have advanced WordPress, so can upload most of your graphics using the media library upload.
Reply
bill808 Premium
I let my autoresponder deliver the promised ebook. The only time I have to use FTP is when my theme is to large to load through WP.
Reply
Standaar Premium
Thank you for this useful tutorial!
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zuup Premium
What is this for?
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Labman Premium
Sometimes you need to upload things into your site from outside the normal channels inside a WordPress editor.

ftp: file transfer protocol allows you to add information to the file structure of your site.
Reply
zuup Premium
Thank you for the information Labman
Reply
Nichelle08 Premium
Is there something to stop connections with a starter site? Does it have to be my own domain? I have tried connecting and it keeps telling me my login info is incorrect but I know its not so I'm assuming there is some sort of hold up due to me not being a premium member yet.
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FHagstrom Premium
Are you trying to move the site to your own domain name? if so, you need to be a premium member to do that
Reply
Nichelle08 Premium
I know that, I'm talking about the ftp uploads. I already have some experience making .php files and I have a custom template for my pages but I can't upload it. I see from this video now there is a different login for ftp connections when you are a premium member so I kind of answered my own question. lol.
Reply
Labman Premium
siterubix sites do have some limitations. ftp is one of those.
Reply
JSakanee Premium
Wow. I can't believe how easy that was.

Thanks, welshy. You da man!
Reply
Gary Sanders Premium
Thank you again Welshy... can't tell you how many times I use your videos to get things done. Thank you!
Reply
dkral Premium
Thank you very much!! I needed to verify my website with a ftp file transfer for the one affiliate network I would like to join and I was finally able to do it after watching your video :D Thank you so much!
Reply
TopAchiever Premium
Have sent a PM to Welshy regarding the broken screenshot links.
Reply
CheatCodeHax Premium
thanks!
Reply
AlanRJohnson Premium
Hey Craig, massive thank you for this lesson. A real help.
Reply
RamyF Premium
You have no idea how much you just helped me. Thank you for being awesome.
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TopAchiever Premium
This is very rewarding for the person who gave the training! Well done to you for inspiring them in return!
Reply
KayWinkler Premium
Hi Welchy! Very cool video, thx ;o)
Kay
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bradmiller Premium
thank you - just what I was looking for and was able to follow your descriptive yet easy to follow instructions. Worked great after viewing. Wasn't getting anywhere and gave up earlier using the quick connect.
Reply
geowanda Premium
oh that pisses me off
Reply
Colm Premium
Thanks for this
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dj-drea Premium
Yay I got it to work!
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TopAchiever Premium
That's success for you!
Reply
LailaS Premium
Thanks! Great video and tip !
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welshy Premium
I've just added a few screenshots to the description.
Please be careful when downloading and installing FIlezilla.
Reply
geowanda Premium
Great to see your additions. Hopefully we'll help others avoid the malware. Chrislk on my post said the zip file was the one that didn't have the problems and the .exe was the one to avoid. Did you see that post?
Thanks Welshy!
Lynn
Reply
MozoTyce Premium
You aware we've now lost the screenshots ?
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TopAchiever Premium
This good that you've brought it to Welshy's attention, but since he hasn't responded, perhaps you could send him a PM, or is that not possible?
Reply
geowanda Premium
Really great video and very helpful. Thanks
Lynn
Reply
DonnaCarr Premium
thanks for this info. Is it still current for use in 2015?
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Labman Premium
Yes
Reply
DonnaCarr Premium
Thank you
Reply
JBuckley Premium
Thanks for the info. I got the hang of using FileZilla now thanks to you..keep up the good work .. Be well
Reply
JBuckley Premium
thanks for the info. I upload the files using the Filezilla program onto the server but when I go to the site nothing shows up .. is there something I need to do after the files get uploaded to the server in order to see them show up on my website?
Reply
WKelly15 Premium
Make sure at the bottom window the files are transferring. There should be a dialogue window showing each file as it transfers. if you don't see this it might not be transferring.
Reply
welshy Premium
Can you tell me what files are you uploading and why?
I can then help you figure out what's going on here.
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AlanG Premium
Thanks for the info welshy boyo! i was stuck on something at it really helped me. Cheers
Reply
victor255 Premium
Do I need to Connect through FTP?

Can't I just download a plug in called 'WP for Google Drive', download all my info of my site, then I re upload all that information on the C Panel On Host Gator?? I am just so confused on all this. All i want to do is switch hosting service
Reply
welshy Premium
Probably not, what are you trying to do?
Reply
victor255 Premium
I can connect to my site through FireZilla and see all the files there. But When I change my Hosting Service and DNS, Will I still be able to connect to my site through FireZilla? (So I can Re Upload all my backed up content)
Reply
welshy Premium
Sorry had to run out, I see you comment on a youtube video, I'm going to reply to that comment.
Reply
RickBell57 Premium
Great is there a way to open files after moving over a zipped folder. I was told to upload the file then extract it wile on Server.
Reply
RickBell57 Premium
If you change your admin password after building your site, this password and the "Log Me In" button will become invalid
FTP Username: ftp_XXXXXXXX
FTP Password: XXXXXXXX

Is that I changed the password causing it not to come up?
Reply
wombat2 Premium
Yes and Kyle warns about this in the training. You might need to get in touch with technical support if you cannot log in. Either that or you might have to recreate a new Rubix account. I don't know if this is permitted though. Check with tech support first
Reply
RickBell57 Premium
It worked. But I am not allowed to extract the zip file! That is what I need .
Reply
SharonAllen1 Premium
I agree with wombat2.
Reply
welshy Premium
Just to confirm for anyone reading this, changing the blog login details will NOT alter the FTP login details.

But the blue "Log In Now" button will no longer work if you use it to login to your site.

ZIP files can't be extracted via FTP.
Reply
RickBell57 Premium
Okay cool, glad I found this. I need to load a fancy landing page to one of my websites so I do need to load it in the server here. Can I put this file anywhere right? Just drag and drop from source?
Reply
TopAchiever Premium
Rick I know this may be late in reply, I'm trying to answer a few unanswered questions and came across yours. I figure you may have discovered how to do this since then, but I'll put in my pennies worth anyway.

In my experience with Filezilla, you have to know where you want the file to be placed in the destination folder. So yes, you would open the destination folder on the destination side and drag the file from the source side to the destination folder you've just opened.

Hope that made sense for you. If you have any questions, let me know.
Reply
ShirleyWoon Premium
Whoa... This is getting too deep for me! I'm probably not ready. I'll get back to it later, as I've seen this FileZilla thingy before and always wondered about it. At least I know a midgit more now.

I do realise this will all be needed one day and will need to learn more. Thanks Welshy, appreciated.
Reply
Labman Premium
You shouldn't need FTP until you try to do some fancy stuff with your site. WordPress makes it easy to do without FTP.
Reply
mightypaul1 Premium
It shows error : connection timed out
error: could not connect to server
Don't know what when wrong?
Reply
kleblanc13 Premium
Thank you so much! That was very helpful. Ebay sent me a verification file but I couldn't figure out how to upload it so that they recognized it, and with this video I am now pending approval. :)
Reply
lyra Premium
now its just saying connection timed out. man times like these i was I was a computer whiz.
Reply
JulioR Premium
Same as me..
Reply
lyra Premium
Hey, great tutorial thanks so much. However, it keeps saying that my login info is incorrect and I have tried copying and pasting (making sure there are no spaces of course) as well as just manually putting in the login info. Any ideas as to what the problem might be, thanks!
Reply
Ywsha Premium
Rly Thank You!!! Great post,helped me a lot!!!
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RicaGM Premium
Thanks..This is awesome!! I feel like Im not a total noob now!! ;)
Reply
DrewDoggett Premium
Great tutorial. Thank you, sir!
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Peaceonly Premium
This is the answer I have been looking for, thanks. Do you know where to get the FTP username and password for my account? Thanks.
Reply
Labman Premium
Should be located on the build my website page under details.
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MariosN Premium
Very helpful,
Thank you.
Reply
bridget55 Premium
Thanks for this Training it was very helpful.
Reply
Richard63 Premium
Attempted to login, but got an error that it could not download the directory listing.
Reply
Patrick007 Premium
Another amazing training video! I appreciate how concisely and clearly you present the material. Thank you!
Reply
robinjs Premium
When I tried to download filezilla, I instead got several other programs including a QONE8 page which now opens when my browser opens even though I have changed it several times in my chrome settings and deleted it from the possible search engines... it just keeps coming back....
I did manage to delete the other programs that installed.. I guess there was something I didn't read carefully enough - it did ask me if I wanted the download installer, but I thought that that was part of the filezilla download process and agreed... ooops!

I'm still struggling to get completely rid of this QONE8 nonsense...
Does anyone have any suggestions?

Robin
Reply
welshy Premium
I'm sorry Robin,
Please refer to www.techsupportall.com/remove-qone8-com-removal-guide/
For help with cleaning QONE8 off your computer.

I just downloaded Filezilla and during the installation you have to now decline 3 options or they install junk. Was never like that when I installed years ago.
Reply
Karyskis Premium
Great training-I will play with this a bit on a test site. I really would like to learn about FTP's, the Javascript and Cpanels.
Reply
Timshazz Premium
Really helpful. Tied up in knots trying to verify my site with Bing so I can submit my xml site. Managed to access my site on Filezilla but still trying to work out where to put the verification code.between your training and Tech support I'm sure I'll get there.
Reply
be Premium
really helpful! ty
Reply
KatieMac Premium
to the point and useful information thank you for sharing
Reply
stn67 Premium
Havr used in the past i remember you can also put in templates you have created you selfe i just i just dont remember the nsme off the folder
Reply
nomda ploom Premium
concise, and yes the first time is a worry, or rather it used to be- if we follow this, it need not be. Thanks, Andy
Reply
CraigsList Premium
I remember Andy when I first started to use FileZilla, it was so hard to follow and a few files got misplaced and websites were broken. Thank god for guys like Craig..no not me..lol
Reply
Trialynn Premium
This is great information, thanks for posting!
Reply
softwind Premium
Really appreciate you sharing this with us Craig! Great information!
Reply
Tanti1969 Premium
Thanks you Craig
Reply
CraigsList Premium
Great info Craig, really helped in understanding of the uploading of files. I noticed one thing, when you inputed your host there was no ftp in front of the URL, I actually had to add this to the url.
Reply
FFMktg Premium
Thanks, I wondered how to do that. You must have read my so-called mind... >^..^<
Reply
Wayne Wallace Premium
Thanks, I'll be handing this one out for sure!
Reply
welshy Premium
I've just re-uploaded the video, this should fix the problem.
Reply
Alex24 Premium
good stuff I was using it the other day and didn't load straight through. Thank you
Reply
Monteon Premium
For some odd reason I can't see your video. I have tried watching it on a few different devices and computers (ipad,mac,windows) and it still won't play.
Reply
Eleni Premium
I tried to download and it says file cannot be opened beause it is from unidentified developer. Please help!
Reply
COSMIC Premium
champion mate! cheers
Reply
yinc88 Premium
Awesome! Just what I needed - thanks!
Reply
Nane Premium
very useful :) thank you
Reply
Gagiano Premium
You're a legend mate! Helped me BIG TIME!
Reply
SRoger Premium
it is giving me an error: critical error then error: Could not connect to server
Reply
ThomasPaul Premium
Do you have a firewall/antivirus running? If so you might want to try changing the network setting to "home" or turn it off momentarily and see if that is causing your problems. This might help you out too:

https://my.wealthyaffiliate.com/training/troubleshoot-connecting-to-ftp-at-wa
Reply
SRoger Premium
TP thank you so much but i tried and neither work, one is saying connection timed out and the other is Error: Critical error
Error: Could not connect to server
I tried to of my sites. I just need to verify Pinterest and Ebay..Is there a help desk number?
Reply
ThomasPaul Premium
As far as I know there is no help desk number. You can submit a technical support ticket at:

https://my.wealthyaffiliate.com/websites/support

You might also want to try borrowing/using a friends laptop/computer and see if it works on their computer.

When I was having issues with FTP I borrowed my roommates mac and downloaded the ftp software onto his computer and was able to connect fine with his. This showed me that there was something about my computer that was causing FTP not to work.
Reply
BEAVERr Premium
I was having a similar issue on a mac and I selected documents before signing in which worked fine. I have no clue why but try that and see if it works, good luck !
Reply
lyra Premium
ok I figured it out with this link thanks for providing it
Reply
Ted Dwyer Premium
I moved one of my sites off of WA hosting to another host and it worked at that host, I believe there is something blocking my access from the WA server.
Reply
Krayon Premium
Thank you. I was pulling my hair out trying to figure out how to use an ftp client.
Reply
Ralawami Premium
Useful info, thanks :)
Reply
Ted Dwyer Premium
I believe this is beyond my computer technical abilities :-(
Reply
Ted Dwyer Premium
Thanks, I'm going to read through your post . I have a feeling it might be the firewall or maybe my antivirus.
Reply
Ted Dwyer Premium
I just watched the video and I'm still not connecting to the server?
Reply
DC574 Premium
Don't know if this will help but try this as it ended the frustration for me.

https://my.wealthyaffiliate.com/dc574/blog/backup-problems-and-ftp-nightmares
Reply
BasseBlues Premium
Thank you. Just what I needed.
Reply
FrancescoG Premium
Hi I tried to connect by Filezilla but I receive the following error message:

Errore: Connection closed by the server
Errore: It is not possible to read the content of the folder.

Do you know how can I manage that?

Thanks
Reply
ThomasPaul Premium
Hmmm, are you running antivirus or firewall software? I've had issues in the past where my firewall was set to "Public" and I couldn't FTP. Once I changed it to "home" it worked fine.
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FrancescoG Premium
Hi Thomas, thanks for your reply. The firewall is disabled and the antivirus I use is just for scanning the file (I use Mac). Thanks
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DC574 Premium
Problem Solved! Yay I've posted my solutions here: https://my.wealthyaffiliate.com/dc574/blog/backup-problems-and-ftp-nightmares

Hope that it helps out cos it stopped me from going mad!
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DC574 Premium
I am using a macbook does this make a difference as I get the same connection timed out error as Ivanf below I followed your video to the letter and still after many agonising retries nothing. I'm having major backup woes none of the wordpress to dropbox plugins work and files are to big to email so ftp is my only hope at the moment. Aaarrghh
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