Folders for Messages Inbox (i.e., Outlook email inbox folders, contacts, task)

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Can someone advise me on how WA handles storing messages for later referrals?

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Thanks Daniel,
I appreciate your efforts & willingness to help. Unfortunately, I know about the "Backoffice" portion of the WA website, as it was written using HTML coding. I use to work in IT, specifically writing computer software code, PC Design. & honestly was paid very well by Intel, ADP, Microsoft & others, but I hated the Rat Race Corp. world!!! So, no I am not looking to "customize and automate" the HTML code. The messages captured there are ONLY "Referral Auto Messages". Not quite what I'm speaking of.

But please know that I appreciate your feedback.
Kind Regards, MichaelP

Click the airplane on the top of your backoffice and then click "Messages". You can customize and automate all of it from there!

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