Domain Registrar Contact Verification Required
Hi all,
I am going to share and experience with you all that has rocked my WA world this week and put me behind by a full week so far. This is so it hopefully doesn't happen to you as it was something I was completely unaware of.
This week my website stopped working on me. DNS look up failed and I tried everything to get it back up and running. I contacted WA support and they told me hosting was fine and it was an issue with the domain provider. I then contacted my domain provider who of course took their sweet time getting back to me letting me know they had suspended my account because I hadn't verified my contact details and they had sent several emails warning me.
Domain registrars require contact details to be verified usually via an email link. Easy to do and not a problem but it is apparently a legal requirement for domain registration. Now you may be asking "but my domain provider told me that. What happened to you?".
I registered my domain on an email account I don't often use and as a consequence I missed said emails notifying me and therefore resulted in my account suspension. I have now verified my details as of Friday night but my website still isn't working, leading me to believe I now have to wait until the next business day to wait for my account to be unsuspended.
I just wanted to blog to let people know so that hopefully the same thing doesn't happen to you.
Cheers,
Matt
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Recent Comments
9
Hi Matt,
I know the feeling you describe in your post!
I am into my 8th day of struggling to get my domain verifying email.
I immediately submitted a WA Domain support ticket and have been in contact with support ever since. All I got so far is that they are looking in to it and will get back to me.
In my case I purchased the domain through the WA platform. I received the congratulatory email on purchasing the domain. In the email it stated that I would receive a second email which will allow me to verify my domain. That email never reached me even though I am receiving ALL other WA emails!
To date I see the message: "You have a domain that requires email verification - Verify Now". In that section it is suggested that I change my email address to a different one which I did. This too did not work. This set back makes me feel frustrated...
PLEASE can anybody HELP me. I am desperate!
Thanks
Hey Matt,
Can I ask who your registrar is? I've never had to confirm via email. The only thing that has happened to me is during a renewal where they had forgotton to activate my Whois when I had paid for it and that caused my site to go down and launched an ICANN verification.
It was an ICANN verification via email that I was unaware of. Fairly new to domains. My registrar is OnlyDomains.com. I'm all sorted now as of today it has been reactivated. So I'm exactly 1 week behind now argh.
Aww what a bummer and a harsh lesson I have mine coming to a central account and have them flagged in order of attention.. hope it will all be fine for you
Matt, sorry this happened. Can I suggest that you take all your email accounts and redirect them to the one you use all the time. This way you won;t ever miss anything. I've had that too, bummer.
This happens every year for me. I have many domains that I have purchased from several different providers. It's just one more thing that you have to handle. Your domain will reappear as soon as DNS propagates.
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This just helped me - Thanks Matt :)
Junior