Facebook Customer Support: How NOT to Treat Your Customers
Published on February 6, 2024
Published on Wealthy Affiliate — a platform for building real online businesses with modern training and AI.
WARNING! This post is a rant about Facebook.
On February 5, 2024, I received a content removal notice from Facebook.
"What we've got here is failure to communicate." (classic line in the movie "Cool Hand Luke")
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Facebook neglected to tell me which piece of content they removed or when I posted it.
The Facebook removal notice includes a process to request another review, but it is limited in scope for several reasons, including "it was a joke." Not knowing which of my posts was removed, I chose the "awareness" category to make people aware of a particular subject. There is no "Other" category with fill-in-the-blank.
Making it difficult for Facebook members to challenge post removal is dishonest and reflects a lack of care for the company's members.
Failing to communicate with customers is a sure way to lose their loyalty, if not their business. Communication failures include not responding quickly to queries or acknowledging feedback.
Bottom Line: Every customer interaction is an opportunity to build loyalty and create long-term advocates for your brand.
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