I opened my WA Membership site, with my picture, and my website link. ALMOST everything looks trhe same, but....
The main bar across the top with the WA symbol, used to have EDUCATION TRAINING etc. The whole left top bar is missing. The chat and communication links on the right side are still there.

Have I done something wrong? Am I locked out of my account? May I not return to my training and Website work?

HELP??

SHeisey1

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richardgb Premium
Hi Shirley
Is this sorted now?
:-)
Richard
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SHeisey1 Premium
Well, I think I saw the list is hidden, but available along the left side, again. At least it was once recently. There was no evidence until I hovered in that area, and it popped up.
Blessings to you!
Shirley
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richardgb Premium
I'm glad to hear you seem to have found a way.
What hardware are you using?
:-)
Richard
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SHeisey1 Premium
I am on an HP Notebook 10. It is old, but mostly good. Except the programs keep upgrading, then everything changes!
Recently my WORD recently upgraded. Now I cannot even open it. Some valuable files are hidden there. Upgrades are not always helpful!!
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richardgb Premium
Hi Shirley
I saw the good news about the solution. I wonder how the fonts got enlarged in the first place though?
:-)
Richard
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SHeisey1 Premium
Richard, Enlargement of the font is probably something I inadvertently did myself. Control-->Scroll / memory Lapse, "Did I just enlarge my font??" NOW I know!
The reverse CTRL-SCROLL .
Shirley
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JoeRebisz Premium
The platform changed a bit last year, now everything that was on the left side is now up top.
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SHeisey1 Premium
Thank you Joe.Well, I think I saw the list is hidden, but available along the left side, again. At least it was once recently. There was no evidence until I hovered in that area, and it popped up.
Blessings to you!
Shirley
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JoeRebisz Premium
Anytime Shirley :)
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1Rudy1 Premium
As mentioned already, clear your cache and old history.
Then refresh page.

If you have not logged in since before the upgrade, try this:
Go to WA home page, click on login tab and reenter your credentials.

The page look has changed since the upgrade, so you may not recognize WA from memory.

If this does not work, use Chrome or other browser and attempt to login.

Let us know if you get this resolved.

Rudy
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SHeisey1 Premium
Rudy, you are a dear! Thank you. I have been trying to learn how to clear cache etc. I used to do this. i'm on Nobebook10, and it seems to be different. Also, the person who gave this to me several years ago, had "partioned" it for security. I am lost already.
BUT, today I saw: Well, I think I saw the list is hidden, but available along the left side, again. At least it was once recently. There was no evidence until I hovered in that area, and it popped up.
Blessings to you!
Shirley
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1Rudy1 Premium
You're welcome, Shirley!
What browser do you use to get online? And what operating system, is a notebook a windows or Mac?
To know this could help me to explain how you can clear your history and cache.

Rudy
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SHeisey1 Premium
Hi Rudy,
I mostly use DuckDuckGo, or Firefox, least...G-Chrome.
HP Notebook is Windows 10.
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YvonneBray Premium
I have often lost my top bar and one day I went into view and made it smaller and my top line came back. You could try refreshing your browser or do as Abie says clear your cache. Hope this helps.
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SHeisey1 Premium
Yvonne,
I may told everyone else, but you, You were the life-saver. I enlarged my font without seeing the changes up top. When I recognized I could not find my top links I had already forgotten the enlargment, and NOW I KNOW----You were RIGHT ON! i SCROLLED IN REVERSE. Perfect, it all returned.

Thank you.
Shirley
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YvonneBray Premium
So glad you were able to fix your issue.
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AbieAJ Premium Plus
Hi

You may want to try a different browser or empty browsers cache. Also close tabs and reopen.
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