Why videos might not work?

The reason videos may not be working for you is because you have a web browser that does not support HTML5 or Flash. Most current versions of browsers work, but there are a few strange cases.

What should you do first?

The first step is to make sure you have an up to date browser.

Our suggestion is to use FireFox which is one of the worlds most compatible web browsers and it's totally free to download and install.

Installing Firefox + Flash

1 - Download and install FireFox here: http://www.firefox.com
2 - Open Firefox then visit the Flash install page here: get.adobe.com/flashplayer/

After installing FireFox and Flash, you should be able to view all video's at Wealthy Affiliate, Youtube, and any other website out there!


Google Chrome - Some video's work, some don't

Try turning off Google Chrome Hardware Acceleration

Google Chrome has a featured called "Acceleration" which can cause some issues with video play on Youtube and here at Wealthy Affiliate.

To turn off Acceleration open your Google Chrome Settings

Settings > Show Advanced Settings > Hardware Acceleration


Having a Different Issue?

If you are having a different issue and you have FireFox or Google Chrome installed then please let us know and we will be happy to work you through the problem. Video is very important and it will simplify and allow for the best experience here at Wealthy Affiliate. We want to hear from you if you cannot play video's. There is always a solution that we can help you with!

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Recent messages
RVoss1 Premium
I am presently listening to a video made by Kyle which I was not able to get all the way through last night. He sent me and email which I clicked on today and it brought up the video. My question is there something I can do to begin where I left off instead of starting from the beginning again. I have already listened to first 45 min. yesterday. I can move the cursor to back up video but Is there a way to advance video when placing my mouse on tracking of video for it will not let me move forward only backward?
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Vickic3 Premium
try a different browser
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RVoss1 Premium
Thanks for the tip Vickic3
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Vickic3 Premium
you are welcome Robert

Vicki
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Ayazzie1 Premium
I hear two voices and only one video. Help. I'm stuck on the 6th lesson, haven't got a clue as what to do. I did run the a sample page and came to the point where I needed delete the default message within the box and post a description of myself. A note on the page read, new affiliates have to use word press to post this message.
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JaniG Premium
So I have done what is mentioned above, disabled hardware accelerator in chrome but videos in this course still not playing in Chrome. Tried Firefox and it's working.
Everything is up to date in Chrome and it's my preferred browser and do not like the idea to have to use Firefox for the courses at all.
I have watched other videos on WA today and they played perfectly fine, for the moment it seems only videos in the 'Getting Started' course are affected.
Hmmm, any ideas?
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katkatskitchen Premium
Chrome can be very temperamental with videos
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JaniG Premium
First time ever experiencing any issues,ever, tbh.
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Could we please have transcripts for the videos!!!! Some people are hard of hearing and others just find videos extremely boring and difficult to concentrate on and would get through it quicker and learn more if we could just read it! Would be a premium member right now if you offered this.
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Am having problem with my video playing. The moment u click on open/ play,the whole thing goes off. You are left with a blank space: no sound,no pictures.
Am on Chrome browser. I've tried to open my Chrome settings,went to Advanced Settings but I don't see Hardware Accelation anywhere. Am only seeing; Privancy, Accessibility, Site settings, Language, Data saver & About Chrome.
Plse advise me on what to do next. Thanks.
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keepgo Premium
Could you please help me to view the videos in Lesson 1 then 2 and lesson 3? I can view the videos at the first click but after having a break in few minutes then when I come back, the video is just loading forever and never play again. Could you please help me to be able to view the videos again? I am learning from those. Thank you a lot!
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newmarketpro Premium
Try to clear your browser cache first and even better to restart your computer. I am afraid there was old cache on your browser.

Hope that helps.
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keepgo Premium
Wow, so magic! Your advice is so great! I did what you suggested and it works. I am able to watch the videos now. Thank you so much!
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newmarketpro Premium
My pleasure :)
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Marie-Sue Premium
I am using my tablet and my cellphone to do all my internet stuff. I have chrome, but can not find the hardware acceleration. Been trying a few times to view the video in lesson 2, but haven't managed yet. I can hear voice, but the image stays stuck wherever I click on the video's timeline! :/
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Irishlassie Premium
This is going to sound crazy..but my main passion is Celtic Thunder and their wonderful music. I'm actually an old groupie. I go to concerts and last November I went on their 10th Anniversary Cruise. I don't suppose there is a way to make my niche about them..I'm sure you have probably never heard of them but they are awesome and have a large fan base. I can't think of anything else yet.
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Well I can't get the video to.function correctly.
Actually, it wasn't really it didn't function it just simply disappeared. It was there i think.
Then, when I went 2 hit the play button, which i thought I'd missed, the screen disappeared & I couldn't bring it back.
So i kept going & it said I.migjt need Firefox. So I tried 2 download it. No can do. It didn't even start to start.
I've gpt an idea though. & I have a suspision ir just may work.
See, I've got another phone. & it, along with my tablet, both carry the 03 acct.
So I was thinking, perhaps that if the tablet is unable to present the videos, then there's atleast a half chance that my phone might be of needed use.
I don't know if it means or it don't.
But my tablet's Amazon & my phones are Google.
I tried, obviously unsuccessfully, to get my phone in here.
But it kept reinserting me back in the register board.
Here's my idea, kinda forgot about momentarily, but it's, if need be, to use the phone for the videos, & the tablet for the grammar side of things. So what ya think?
No watch. Next time I try, the tablet will show the videos without any difficulty.
Thanks for Everything,
Ken Waldher
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Well I can't get the video to.function correctly.
Actually, it wasn't really it didn't function it just simply disappeared. It was there i think.
Then, when I went 2 hit the play button, which i thought I'd missed, the screen disappeared & I couldn't bring it back.
So i kept going & it said I.migjt need Firefox. So I tried 2 download it. No can do. It didn't even start to start.
I've gpt an idea though. & I have a suspision ir just may work.
See, I've got another phone. & it, along with my tablet, both carry the 03 acct.
So I was thinking, perhaps that if the tablet is unable to present the videos, then there's atleast a half chance that my phone might be of needed use.
I don't know if it means or it don't.
But my tablet's Amazon & my phones are Google.
I tried, obviously unsuccessfully, to get my phone in here.
But it kept reinserting me back in the register board.
Here's my idea, kinda forgot about momentarily, but it's, if need be, to use the phone for the videos, & the tablet for the grammar side of things. So what ya think?
No watch. Next time I try, the tablet will show the videos without any difficulty.
Thanks for Everything,
Ken Waldher
Reply
Well I can't get the video to.function correctly.
Actually, it wasn't really it didn't function it just simply disappeared. It was there i think.
Then, when I went 2 hit the play button, which i thought I'd missed, the screen disappeared & I couldn't bring it back.
So i kept going & it said I.migjt need Firefox. So I tried 2 download it. No can do. It didn't even start to start.
I've gpt an idea though. & I have a suspision ir just may work.
See, I've got another phone. & it, along with my tablet, both carry the 03 acct.
So I was thinking, perhaps that if the tablet is unable to present the videos, then there's atleast a half chance that my phone might be of needed use.
I don't know if it means or it don't.
But my tablet's Amazon & my phones are Google.
I tried, obviously unsuccessfully, to get my phone in here.
But it kept reinserting me back in the register board.
Here's my idea, kinda forgot about momentarily, but it's, if need be, to use the phone for the videos, & the tablet for the grammar side of things. So what ya think?
No watch. Next time I try, the tablet will show the videos without any difficulty.
Thanks for Everything,
Ken Waldher
Reply
AfqmBiz Premium
For the past few weeks, I am interchanging between FireFox and Chrome, also Waterfox.

I am trying to not solely count on Chrome due to recent weird events like cookies and cache still in the database after deleting.

To a certain extent, my FireFox will face an issue like unstable or very slow performance especially when I am using Google services in FireFox (I thought Google do a hijack to redirect me using Chrome back, lol)

Any deep knowledge extra advice for the suggestion, bro?
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Fmindset1 Premium
YES hello its been great However I am having an issue with another profile which slowed me down at first 2 weeks after going premium ! I would just like to delete the other one ,because some of same information out there with no purpose but to confuse & limit me information wise ! Please Help !!!
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dirtdevil Premium
Is there anyway to resize the video without having to go fullscreen on my monitor? I like to have side-by-side windows open so I can watch the videos and then do on the other screen as he is talking. Seems that for the videos its only 2 sizes; small and full
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cramervod Premium
you can adjust the size of one browser and open up another browser you wish to work in. This will mean you can resize both to be as big or small as your monitor. You can even double-click one browser to get two of that running at the same time.
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dirtdevil Premium
tried that and it didn't work. as soon as you click full-screen the entire video fills the monitor no matter the size of the browers. I wanted to get the video to just fill the browser size not the whole monitor screen. It's not like you can drag the video frame by an edge to resize it in the browser either...but thanks for your reply in any case.
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DynamicDavid Premium
Carson had a major announcement about videos a week or two back: At the bottom of that announcement, he asked for applicable ideas and suggestions. Seems to me, that you have at least one.

If I were you, I think I would private message Carson with your idea and see where that leads. Good luck.
Reply
suzy2107 Premium
Hi Kyle, I am having great difficulty getting training videos to play. I have had a really nice lady from the community trying to assist me and have spent 3 hours trying to work it all out. I have tried Google Chrome and Mozilla Firefox. I have tried the instructions above and nearly everything else but I just cannot get the video to play. They stop and start all the time. I don't know what else to do.
Reply
pamdemonium Premium
Hi all, just to share, I solved the issue of the lack of audio by restarting my laptop.

I'm not sure why the laptop (I'm using a Surface 3, so technically it's a tablet) loses the ability to play audio randomly, but sometimes it cannot detect available wifi networks too, and when that happens, I know it's time for a reboot.

Hope this helps anyone who's facing lack of audio on their video playback too.
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just cancel my sub. i dont have the money to continue i have biils to pay so i have to cancel this happens every time i try to get in one of these programs u have to sign up for all kinds of other parts of the program cost more money be for u ever make any i love to stay but i cant i dont have the money to cover all this i oniy had 7 days on parts of this and time is up cancel sub
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Hello!
I'm a new here and I am trying to get started with the first video lesson however after many tries, the video doesn't seems to play. It simply keeps on browsing but nothing plays even after waiting for a long time.

I am currently using Chrome and based on the previous support comments I have tried downloading Firefox with flash player and safari as well, still the problem is not solved.

My internet connectivity is stable as I can easily browse all the other websites. Is there any way to download the videos like through dropbox or google drive?

Please help as this problem is refraining me to start my journey with WA and I'm very curious to learn!

TIA
Reply
Gilb84 Premium
Hi, I'm struggling to watch the course videos so far and I'm hoping someone can help. I'm working off an iPad and am trying to follow all of Wealthy Affiliate's tips for rectifying this problem but have had no success yet. I have installed Firefox but I cannot install Flash player as it tells me it is not supported by my device. I've also tried hunting high and low for the Show Advanced Settings in Chrome so I can turn off Acceleration but I'm not sure if the setup is different on an iPad compared to a laptop or computer. Thanks in advance for any help.
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oneleo Premium
Hi, after editing About Me and Privecy Policy pages i am not able to see the content of these pages on the main home page, But when i search these pages in search option, i reach to the pages directly.
Please help me to fing contant of new pages on the home page.
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Bossmode Premium
Just tried to watch the video of 'The Basic Process of Earning Revenue Online,' and the video had no sound. I use google chrome. To fix this issue.

1). I went into my google settings.
2). Clicked on show advance settings.
3). Then under the heading SYSTEM; I unchecked the box next to Use hardware acceleration when available (REQUIRES CHROME RESTART);
4). Clicked on requires Chrome restart.

Tried the video again, and voila it works

Try this if you have GOOGLE CHROME
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Racquel05 Premium
Lesson 6 on setting up SEO just randomly went silent around the 10 minute mark. The video was still playing, just no volume. Tried to pause and adjust my volume down then back up and replay but no luck, I have all the latest computer updates, so I know that isn't it. I just skipped to nxet chapter and will try to view it again later
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I just fried my computer. It was time for up date.give day are two get one. He testing my faith love ya lord. For year now nothing went wright you sure you want me on the team. I'll be your team player you have. I realize you have good team.just wait
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the first problem is the failure to view the packages in the video. is there any way to recieve the intended msgs?W hich examples do you have for a new member to learn from as to use this website resourcefully? Lastly what are the advantages of uploading to premium while some one is still new on board?
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onmyownterms Premium
Commenting to close this out from the unanswered question queue, this Starter Member is no longer active at WA.
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