She sent me this message in my profile:

carmenelidap 13 minutes ago
Hi, I'm really freaking out here. I had to create this account to be able to communicate. I'm already a premium member and I can't login into my account.
user id is cparedes
email is carmenelidaparedes @ gmail dot com, but it says it doesn't recognize that email address.

I have 2 websites and lots of work behind them.... what should I do now?

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DianeScorpio Premium
Hi - you have posted this in a classroom forum. Your best option would be to contact Site Support on her behalf.
HannaC Premium
Thanks, I've also sent them the issue:)