I've already asked this question but I can't seem to do this even after following others advice. How can I get in direct touch with site support, rather than the community, and ask for their help?

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jghwebbrand Premium
We see that you are a Paid Premium member so should be able to contact site support for help.
https://my.wealthyaffiliate.com/websites/support
Your domain will be Other
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AbieAJ Premium Plus
Hi

You may transfer or point to WA servers (if transferring domain has to end in .com, .net or .org.

To update your domain DNS settings to point to WA. Here are the DNS settings.

ns1.mywahosting.com
ns2.mywahosting.com

These settings will be updated within your domain registrar (where you purchased your domain) after the transfer has taken place. To transfer your domain here you need login current registrar and fetch the EPP code, there's a one year charge of $15, privacy included. One year more will get added to your domain.

Also it has to have passed the grace period of 60 days.
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AbieAJ Premium Plus
You need get in touch with your current registrars support and give them the nameservers if pointing, or ask them how to fetch the EPP authorization code to help you transfer domain if dot com, dot net or dot org provided it has passed the grace period of 60 days.

Site support here cannot help, they will ask you for the EPP authorization code, as without you cannot transfer the domain.

Hope this helps.
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Debrocks Premium
My domain is with namesilo. I know I'm being dense but I don't understand all the jargon. I've just looked up what the difference between a nameserver and DNS is, and I'm still none the wiser
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Debrocks Premium
Ok, thanks again. Can i just ask, have I lost access to site support because I'm not premium plus? It used to be really straight forward to contact them but now it's not
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AbieAJ Premium Plus
Of course not you may submit a ticket to them if you like

https://my.wealthyaffiliate.com/websites/support
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AbieAJ Premium Plus
And you're always welcome.
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