Why can't I access my website?

2
751 followers
Updated

I have 3 websites. The one I want to work on is the one I am having trouble accessing. When I click on the log in I come to a screen which asks me to do math, then once I have done that it goes to a wordpress login where I have to enter my id and password and another math question. After that I get an error message saying that I am not authorised.

The other 2, I can get in ok but when I leave/log out I get the wordpress login screen.

Anyone have any idea what is going on?

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Recent Comments

9

Did you get sorted Christine? If not, you could raise a support ticket. Olive

Yes. Thanks Olive.

Jet pack definetly. I had the same problem, and solve it by uninstalling jet pack

Thanks Erik. I just have to get in to the dashboard to uninstall it.

Hm. I did have problems with logging in but at the end I managed to do log in and uninstal it. Then I don't know how to help you. Sorry

I ended up putting in a support ticket and they removed it for me. Then I could login. They were really quick to respond. WA rocks!

Now I am looking for a social media plugin to automatically send my posts to social media. Jetpack was doing this for me.

Do you have a jet pack plugin installed?

Yes. Is that bad?

sorry Christine, with the time difference and full time job I could not go back to answer in time. there were ways to log in, but I am glad you sorted it out. I am still using jetpack for the feature you described, but disabled login math and security features.
Milla

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