Why You Should Never Neglect Your Site

Last Update: December 01, 2018

Some of us are very technical here in WA and then there are those of us who are not. I fall into the latter group.

I have learned a very valuable lesson and I wanted to share it with you.

A LITTLE BACKGROUND
I have two websites. I also have a Facebook page for each of those websites. I do a lot of posting on my Facebook pages including adding links to my website articles.

The other day, I went onto my Facebook page for my health site. When I went to click on a link to one of my articles, a strange looking page popped up. I tried a different article link and the same thing happened. So I posed the question here in WA. You can read it here:

https://my.wealthyaffiliate.com/social-engagement-marketing/...



This Facebook problem persisted for TWO days. I tried and tried to get the problem resolved. I contacted a few people I thought could help me solve this problem, I did research on the internet, I even sent Facebook a form explaining my problem. After a while, it was even thought my Facebook page account had a virus. The problem persisted. I was extremely frustrated to say the least!

Since the Facebook links weren't working and I didn't want my visitors subjected to this, I knew I needed to make a decision. So I decided to delete the Facebook page. Once a page is marked for deletion, it takes 14 days to actually deactivate.

I walked away from it and worked on some other things. However, it was still bothering me that I had this problem.

So later last night, I decided to check my links one more time and guess what? The links worked! They were going straight to my website article as they should. How about that? But how did that happen? I figured it was a glitch in the system and it didn't matter right? All was well again. Yay!

So, I took my Facebook page out of deletion mode. Whew! Glad that was over! Problem is solved....

....So I thought.

NOT SO FAST
With the Facebook problem behind me, I decided to get up this morning and work on some things with my site. When I logged in to my site, a page popped up that looked like nothing but computer coding all over it. I tried it again. This time an additional page popped up giving me a warning there was a virus! I tried it a third time and the same page popped up with all the code all over it. I felt my heart totally sink! My site was gone!

I immediately took a screen shot of the code-filled page and sent it to site support. In their usual fashion, they got back with me right away letting me know my site was restored. They gave me a technical explanation (which is way over my head) but then also told me this - "you need to keep your plugins and theme updated with WordPress version".

HIND SIGHT
So here's what happened. The other day when my Facebook links to my website didn't work, it never dawned on me to try to LOG IN to my site's back office. I was only going to my site like a visitor would by just putting in the web address in Google. It looked fine from that perspective (I'm sure there is some technical explanation for that but I am not sure what that is). For whatever reason, last night, I tried my Facebook links and they were fine. How? I don't know. It's a complete mystery.

How did all this happen in the first place?

I'll tell you how it happened. Bottom line - I was spending too much time on one site and not the other. I did not keep up with the maintenace of both sites.

I know some wise people here in WA have written about this is the past and I didn't take it seriously - until now. I WILL NEVER LET THAT HAPPEN AGAIN! That was a huge learning experience for me.

When you neglect your site - especially the back office of it - things can go dreadfully wrong. You have no idea how one thing can lead to something so huge.

In this situation, I made the dreadful mistake of not keeping up with things. I know, I know - a crazy thing to do...you don't have to tell me. I have already beat myself up about this so no one can possibly beat me up more.

Don't let this happen to you! I realize now why people warn against having more than one site...especially when you're new. PROCEED WITH CAUTION!

TIP
In order to keep up with my schedule, I put everything in my phone as a reminder. I have now added a schedule for website maintenance.

Moral of the story -

DON'T NEGLECT YOUR SITE!

MAKE SURE YOUR THEME AND PLUGINS ARE UPDATED ACCORDINGLY!




Thanks to all my WA friends who took the time to try to help me over the past two days (you know who you are) and also to our site support for getting me back on track so quickly today. I appreciate all of you.

Have a great rest of the weekend everyone.

~ Yvette ~

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LCEndahl Premium
Oh wow, I bet you were freaking out. I know I would've been. Probably would have done what you have.

Since phase 2 of Bootcamp, I do maintenance on my 2 sites regularly. And I do keep everything updated. Using my back office is how I edit pages, just use that more often and you'll see when updates are needed.

You're lucky any pages updated at all.

Glad all worked out and thanks for sharing your lesson learned with us all!
=) Laura
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YvetteC2 Premium
Thanks, Laura. Yes, it was definitely scary and frustrating. All is well now. Since that happened to me, I check my plugins and themes from my Dashboard on a regular basis.

Thanks, again.
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Weka-Lodge Premium
Wow! --- Thank you for the Heads-up, Yvette! ---

I trust I will be able to stash-away... into my Newbie-brain!...
all that you have warned us about!! -- I had no-idea..., (surprise,
surprise!)... that us Newbies have quite so-much to watch-out for. -- Thanks, for the Gypsies-warning! :)

Cheers! - Jen. -(New Zealand).

***********************************
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YvetteC2 Premium
You are very welcome for all the information. Thank you for stopping by and for your comments. Wishing you all the best. Have a great upcoming week.
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Jewelia Premium
Hi Yvette,

I am really glad that you got this issue sorted out. Congratulations!

We all know that if we don't write to a website, our business suffers. Then, if we decide to continue with this niche we left out for a while, we are thrown back and basically, have to start over from the very beginning earning the trust from the audience and authority from search engines and affiliate sites... When I read the header of this blog, I thought you'd be talking about that...

You used the word "neglect", which combines technical maintenance and business matter. You are absolutely right! Even if for some reason we don't write to our site(s), we have to log in the back office and run all updates. In addition, I run both websites backup every month. I suggest to you and others do the same: run the site(s) back up (tools -> export ->
"all content") BEFORE running the updates, especially important if there is a WordPress version update available.

It's very nice of you to write this blog and post the link to it in the comments under your question in Social Engagement & Marketing classroom - so, that others can find the answer if they run into a similar problem. If it's not too much to ask for, I wonder if you could copy/paste here or under your question in the classroom, the technical explanation you received from the SiteSupport? As you said, to some of us, it may make sense.

Thank you,

~ Julia
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YvetteC2 Premium
Thank you Julia for stopping by and for your kind words. It was a good learning lesson for me....for sure. Since I started my student site (since it is my passion) I had been spending so much time on that, I just didn't visit my other site. I have thought several times about letting that site go and therefore, did not visit it very often.

What was forwarded to me from support was: "Please note that the redirection code/links may get added by the un-rated theme/plugins which are having poor coding and creates the loophole or backdoor entries for adding such code to those websites where these are installed."

You are right that it is ideal to have backups of sites and yes, I actually do have them in case the sites ever crashed. It just never dawned on me that not updating would cause so many issues - especially even links in Facebook. I definitely have made myself a maintenance schedule to check in the future.

Once again, thanks for stopping by. Have an awesome week.
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Jewelia Premium
Thank you, Yvette, for providing the response from Support.
You too have a wonderful week.
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YvetteC2 Premium
You're welcome, Julia :)
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LeeMcQuay Premium
Thank goodness it was figured out. I only have one site and it is hard to keep up with.
I thank you for sharing this with us. I have been known to not update my site until I am less busy.
Thanks to your sharing this with us, I believe I'll start staying on track with them.
Thank you Yvette 😁
Wishing you the best in all you do
Lee Ann
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YvetteC2 Premium
LeeAnn, thank you so much for stopping by and your kind words. Much appreciated. Yes, better to go ahead and check on them on a regular basis so nothing surprising happens. Wishing you all the best as well.
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Kettei Premium
I had a problem with my website just this week (I wrote a blog post about it too).

Sadly there are always people out there trying to get into our sites so they can infect people with viruses or steal your traffic by redirecting your site to theirs.

As you say - the best defense is to keep everything updated and don't neglect your sites...

... and on that note I'm going to check that my other sites are up to date (thanks to you). :)
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YvetteC2 Premium
You're so welcome. Yes, staying on top of everything is quite a task but so important when it comes to all of this. Glad you got up and running with your site. Have an awesome day/evening.
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BecomingDesa Premium
God bless you Yvette for posting this gut-wrenching experience in such harrowing detail! I have finally reached the age where I am finally willing to learn from other people's experiences rather than having to suffer the same fate, so believe me, dear lady, I will take this warning to heart this minute! Heading to my back site to update! Thank you thank you, and please post more wisdom as you earn it, and definitely share with us all your successes. Wishing you all the best going forward!
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YvetteC2 Premium
Thank you so much for all your kind words. I really appreciate it. I will definitely continue to keep sharing information with the community. Sharing is caring. Wishing you all the best as well.
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suzuki25759 Premium
Wow! Thanks for the post Yvette.

Susan
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YvetteC2 Premium
You're welcome :)
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Eaka1 Premium
Thanks for sharing!
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YvetteC2 Premium
You're welcome :)
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Andrew888 Premium
Thanks for the information. Good lesson to never experience, I hope!
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YvetteC2 Premium
You're very welcome. I hope you don't have to ever experience either. Not a fun experience to have to go through at all. Thanks for stopping by.
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KarynW07 Premium
thank you for the advise!
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YvetteC2 Premium
You're welcome :)
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Hollshope Premium
Good advice. Thanks for sharing your harrowing experience.
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YvetteC2 Premium
Thank you for stopping by and the kind words.
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GlenPalo Premium
I can sympathize. Glad it all worked out for you, Yvette.
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YvetteC2 Premium
Thank you very much.
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cookins25 Premium
Thanks for the heads up. :)

This is why I tell people to stick to one site, because just one can be very time consuming and take up a lot of your time — and if you have multiple websites your going burn out and not be as productive since your spreading your post across 2 sites.

But I’m glad it all ended well with you. :)

Keep up the good work and be sure to check on them both more often now. :)
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YvetteC2 Premium
That's a great lesson and yes, I'm on top of it now! Thanks for stopping by.
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RodneyJr Premium
A powerful lesson to be sure; I'm glad everything worked out for the best for you
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YvetteC2 Premium
Thank you very much for the kind words. Yes, a very powerful lesson and I am glad it all worked out as well :) Have a great day / evening.
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RodneyJr Premium
You as well
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roamy Premium
You`re talking directly to me, I`ve ignored my backend of WP for a long time.Thanks for the heads up and really sorry for your troubles.
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YvetteC2 Premium
Thank you very much for the kind words. You may want to head over right now and check your back office to see what's going on there. This was a complete nightmare that I would hate to have happen to anyone else. Wishing you all the best.
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GoldenVoyage Premium
Noted I will not do any neglecting because I've gone through that similar feeling when an unsecure page popped up the other week. Just a hopeless feeling of what to do and how to do it. Thanks for the share!
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YvetteC2 Premium
You are very welcome. Glad you got through your situation as well. Whenever anything happens like that, take it to site support immediately. They'll get you up and going again :) Have a great day/evening.
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christinebso Premium
Great advice Yvette. Thanks for sharing.
I'm glad your site is working now :)
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YvetteC2 Premium
Thank you so much for that. I'm so glad that's over now, too. Thanks for stopping by :)
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Jenny28 Premium
Thanks for the warning, so sorry this happened to you. Glad that site support was able to help you quickly. I can’t say enough good things about site support, they are amazing! They recently resolved an issue I had too, I’m not very techie myself.
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YvetteC2 Premium
Yes, they were truly on top of it. Thank goodness. Today could have been a complete disaster. Take care and wishing you all the best!
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Debs66 Premium
Thats brilliant Yvette. I am happy its all sorted. I used to only update my plugins weekly now its near on every day or the next.

I do know over black Friday google ads and fb had glitches the traffic online was breaking major sites. Here in the Uk anyways.

I wouldnt delete an account totally just deactivate and sort it out. While its dormant.

Anyways your brilliant at what you do and you did sort it out.

Site support are so brilliant. That's always the best place to go. Sometimes confusion can hinder too.

Way to go girl.

Now I have a major problem I might need you Yvette for my local site. Its got to be transferred to a new address and other things. I wont Pm you tonight but I may tomorrow if its ok hunni. I need some pointers on t and you are fab at what you do :)))


Debs :))
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YvetteC2 Premium
Debs! I couldn't wait to let you know all this. If you hadn't stopped by, I was going to PM you this blog link. You are simply the BEST! You know I truly appreciate all your support. Big hugs to you, girly! Yes, PM me and you know I'm there to help you. Looking forward to hearing from you soon. xo
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Debs66 Premium
I will but it will be tomorrow hunni. I have ton of changes happening. I am just too tired right now. I am so happy you sorted it. I did feel for you hunni. I knew you would get it sorted.

Cannot wait to catch up with you tomorrow Yvette. :))) Night hunni :))
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YvetteC2 Premium
Good night, Debs. Yes, tomorrow is fine, hun. Go get some rest. Talk soon :)
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Alysanna Premium
I'm glad your problem was resolved and thanks for the reminder. I have two websites too and I must admit, I often neglect one as I tend to focus more on the other.
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YvetteC2 Premium
It's easy to neglect...but keep up with the maintenance. It's so very important. Wishing you all the best in WA. Thanks for stopping by :)
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J-KWest Premium
When it comes to challenges like this... it's better to learn from someone else's experience rather than your own.
So... a big thanks for sharing your experience. I'm sure it will be helpful for a lot of people, myself included.

Jay
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YvetteC2 Premium
Thanks for that, Jay. You're right...learn as much as you can from others. That's what's so great here...the sharing and caring! Have a great day/evening.
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J-KWest Premium
You as well
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Vickic3 Premium
Always keep nurturing those sites, Yvette
Thanks - great help here
Vicki
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YvetteC2 Premium
Thanks so much, Vicki :))
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Vickic3 Premium
Good to see you but not so good at what happened
Site Support- Wow. they are awesome
Glad your baby is back
Vicki
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YvetteC2 Premium
Yes, glad my baby is feeling well again! LOL :)
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Vickic3 Premium
Same Lol :)
you rock
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InspireWiB Premium
Great advice - I did not know that could happen. Thanks for sharing because as a newbie running two sites, I thought it would be ok to focus more on one than the other. I going to login to both right now and do some daily maintenance!
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YvetteC2 Premium
Good for you. Stay on top of the maintenance. Thanks for stopping by and for the kind words.
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Marley2016 Premium
Yvette,
When I decided to do my goals for the New Year
or tasks/list of daily/weekly things I must do One
thing on there is checking my websites daily for
any updates this takes only a few minutes and with
all the posts lately with things going wrong so glad
now that I added that to my list of goals/tasks /
daily things I must do :)

Your friend always so sorry this happened to you
and so glad you managed to get it fixed :)
Susie
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YvetteC2 Premium
Susie, you are a smart one! I just updated the post with a tip and have now added maintenance schedule in my phone. Thanks for stopping by and for your kind words. Thanks for your continued support. Your friend always as well. xo
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nurselizstar Premium
OMG...Yikes! I would never have thought about this as a newbie, and worse yet, in my ignorance I would have probably thrown my hands in the air and buried my head in the sand! Thanks for sharing this Ms. Yvette and being so caring of others! Another reason I love this community (and you) is because one doesn't want others to fail and find out on their own the pitfalls and responsibilities of owning a website! Thank you!
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YvetteC2 Premium
Liz*, you are so sweet. Thanks for your kindness. I just HAD to share this because I truly don't want anyone else going through this...it's too stressful!

Have a great day / evening. xo
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suzzziq Premium
Great advice, Yvette:). Glad your site is restored:)
Blessings:)
Suzi
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YvetteC2 Premium
Thank you for the kind words, Suzi. I appreciate it :))
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suzzziq Premium
You're welcome:). I'm just glad everything worked out!
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Cass51 Premium
Thank you for sharing this with us Yvette, you have quite possibly saved a lot of heartache for others.:)
Cass
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YvetteC2 Premium
Cass, I certainly hope so. That was a complete headache that I don't want to have happen to others.
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Stella2 Premium
Thanks for sharing your experience, Yvette.
I'm so sorry you had to go through that, but I'm happy for you that it's resolved.
All the best to you!
Stella :-)
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YvetteC2 Premium
Thanks for the kind words Stella. I appreciate that and yes, very glad that's resolved. Whew!
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MatthewLS Premium
I have more than one site I am not always on WA nor am I always logged into my sites. When I do get a chance to log in I will log into all my sites to make sure I don't need to update anything. Then I go about my time doing what I need to do.

This is a post that will help people and glad you posted what happened and your resolution. I hope the best for you and everything that you do.
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YvetteC2 Premium
Thank you very much for the kind words. Smart of you to keep things updated. Please continue to do that.

Wishing you all the best as well.
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Villaginger Premium
Great advice and I have saved this post just for that reason to remind me to be diligent about the back office of my site.
Thank you so much for sharing your experience.
Virginia
PS that's what I love about WA and our ability to communicate these things to help each other!
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YvetteC2 Premium
Absolutely! Even though I was negligent in what I did (or didn't do in this case), I felt the need to share so others could learn. Thanks for saving this post, Virginia. Much appreciated. Have a great day/evening.
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Wayne66 Premium
What can one say about this other than "TAKE HEED TO THIS POST" and "PHEW" that was a close one?

Glad things are back to "normal"? and I'm going to check my other site right now for updates.

Just checked my "Other" site and "PHEW" everything is up to date.

thanks for the warning, Yvette.
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YvetteC2 Premium
Keep checking on them...very smart of you. And yes, that was a close one - on more than one account! Yikes! Don't want that happening again. Wishing all the best going forward.
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Wayne66 Premium
Yes, we don't need the extra stress.
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YvetteC2 Premium
You are absolutely correct about THAT!!!
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