The Coachable Moments in Life

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I was having a conversation with a receptionist I know and had asked her a question. Her answer to me was "I don't know. I'm only a receptionist." Immediately, the coach, adviser and instructor came out in me. I took it as what I call a "coachable moment". I explained to her that by responding that way, she was, in fact, not only belittling her position, but also belittling herself.

I explained to her that she is, indeed, very important because she's the voice and face of the company. She's the first voice people hear when they call, and the first face people see when they walk in the front door. If she has a "scowl" in her voice when she's talking with someone on the phone or on her face when they walk in, that could make or break that person's entire interaction with that company. That one moment could either be a positive or negative experience for them which could result in the gain or loss of a customer. And that's pretty important.

When I finished speaking with her, she told me no one had ever explained it that way to her before and thanked me. I think at that moment, she felt really important.

Through the years, I have had several coachable moments with people. Partially because I was in positions to do so, but also because that is my personality.

It can be that way right here in WA. We can all have coachable moments with new people coming into WA. Live Chat is one big coachable moment. When people leave questions in forum - another coachable moment.

LEARNING....FROM MISTAKES
I have certainly learned a lot since I've been here and anyone who knows me, also knows I am not afraid to share my ups and my downs since being here.

When it comes down to it, that's how others learn - from us. I feel it is okay to take those negative times we've experienced and share them - not to be mean, but to use them as coachable moments for others. How else are they going to learn?


Eleanor Roosevelt said these words:

What coachable moments have you had? Please feel free to share.

Have an awesome day / evening.

~ Yvette ~

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Recent Comments

53

Hey, great post. You are one of the few that understands if we run into one of those teachable moments that not only what we say is important, but how we say it as well. Then there is our body language.
The idea is to lift someone up, and not belittle them. Again, great post.

Very well said and yes, communication at its best. I taught my students about the importance of body language - especially in interviews. It says a lot about a person. Thank you for that. Much appreciated.

Very nice! It is a luck of that receptionist to be in touch with you at that moment. Sometime, a 'good coach' can make all the difference in somebodies life. Keep doing that !!
I like to coach people in the way you did by letting them know their importance. Try do do that with my son also, and believe me it works.

Thank you and yes, even when your children seem as though they are not listening - they are! You keep up the great work, too.

So what we have here other than pretty, is a Female, Total, Package and I'm lovin it.

Thank you. Have an awesome weekend.

Thank you princess, and please be Safe

I enjoyed reading your post Yvette! I like that, not only learning through my mistakes, but the mistakes of others too, so double the success. :) ~mark

Thanks for the kind words, Mark. Yes, definitely double! Yes! :)

The best coachable moment of my life, when I was on the same side as the receptionist, came with my second job. I was working at a food establishment, and three of us were scheduled to work. All three of us were there. Middle of a lunch rush, only two of us actually working.

The last guy in line summoned the three of us to the till and spent twenty minutes lecturing mostly the non-working coworker about how to behave appropriately and why. I STILL regret not getting his business card, because he was just so chill the entire time. I would have loved to work for him.

Wow! Now that is coaching at its finest. I wonder where that guy is now? Thank you so much for sharing that. Great story.

I wonder too! I never saw him again, and don't know if he was just passing through or actually lived in the area. He was amazing.

Isn't it something how people touch our lives?.....Even strangers.

I definitely agree with your coachable moment. We need to recognize the worth in ourselves before others will see it.

The best coachable moment that I can relate here is this.

Observe how people treat others that have no bearing or that they feel will not be able to affect their own life. That will tell you how they really feel about the people in their lives and what kind of person they are.

Alex

Well said, Alex! Thank you so much for sharing that!

So true Eleanor Roosevelt!

Wise woman, she was.

in my view our whole life is full of coachable moments, meaning we have new things, ideas etc to learn every moment of our life

Yes....that is very true. Thank you for sharing.

Thank you

I too love coaching and that story right there is why. Helping people who feel they are "below" others or not worthy really has me wanting to always help.
I had one where the person I intended to help, turned into helping another. I was in line at my local grocery store getting a midnight snack (I enjoy just about any cereal in Almond Milk). I got in line and the lady in front of me just found out her card did not go through, apparently for the 3rd time. She was with her daughter and grand-daughter. She was on the phone with someone, trying to figure out what to do when I stepped up and paid for her groceries. I asked the young girl not to say anything and just tell her her card worked, mostly not to embarrass her, however, the girl was so taken back by this she told the lady. We hugged and the lady left but the girl could not get over it. I could see she was flustered and I asked if she was OK and she said: "I just never seen anyone do something like that before".
I explained to her that if people can help in this world but choose not to they are not making this world any better of a place to live in. The more people that do these kinds of acts the more of a chance we have to work together peacefully as a species.
I saw her again about a week later and she came walking up to me in almost a sprint to tell me some things she has been doing for people. She was so excited and you could tell she felt so good about herself. that was a great moment for me.
Thank you for allowing me to share on your page.

That is an AWESOME, AWESOME story!! I love it! Thank you so much for sharing that! You have certainly inspired others and that young lady is going to remember you the rest of her life and probably tell that story to others a thousand times. Thank you for making a difference!

Very inspiring post! Thank you! Great words of wisdom! ((:

Thank you very much :)

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