How Do You Make Others Feel?
One day recently, I was out and someone asked me the rhetroical question "How are you today?" I replied "I am fabulous! How are you?" And the person looked at me, smiled and said "Wow! You must be doing really great." And I said "Yes, I am."
Everytime I have interacted with people that way, one common thing happens each time - the person on the receiving end of that interaction smiles. People usually mirror our responses which means they subconsciously imitate our gestures, speech patterns, or attitudes.
No matter how I am feeling on the inside, I know when I interact with others, I want to be able to make them smile with my positive attitude. Why? Because of a quote that has been attitributed to many greats in the past and one that my daughter reminded me of recently:
"People may forget what you said — but they will never forget how you made them feel."
Doesn't that also apply in written communication? Think about the last time you received a negative email or text. How did you feel?
When we write content on our sites, people can either feel positive or negative about that content, right?
So are we making our site visitors feel good?
Are our visitors getting the answers they're seeking?
Are we helping them?
Depending on how they feel when they leave our sites will determine their next action. Will they click to buy or....
...click to leave?
How do you make others feel?
~ Yvette ~
Recent Comments
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That’s OK Mrs Clayton! I couldn’t say anything better than the way you said it, so sometimes it’s best to keep ones mouth shut....and I was so tired! Lol
You have my continued support whenever you keep sending out your wonderful and inspiring work!
It’s my pleasure!
Have a beautiful day!
Wayne
Writing can be construed totally different than the way you intended it. So yes you need to be careful to make sure you come across as helpful. I have an employee at work that many times comes off demanding and I have had to make her step back at times and really look at what she wrote because she just don't get it.
Yes, I understand what you mean about people like your employee...I have had to deal with co-workers coming across negatively in emails that I had to have talks with....didn't help, but at least I made them aware.
Thanks for the comments. Have a great day.
I never put the two together until now. I do know that some say things in writing that they wouldn't have the nerve to say to your face. I have been the boss for many years and I have learned that you can capture more bears with honey than with a club. Face to face, I always try to leave them smiling, but I haven't always done that in writing, that is, until now. Thanks for the eye opener. Best, Rick
Rick, you are so correct! I have many stories about how people can say so many nasty things in writing - especially email - that they wouldn't face to face. Thanks for stopping by and for the kind words.
Great post, Yvette! That's so true. Thanks for the reminder that we need to project a positive attitude as much as possible. I'm going to borrow your "I am fabulous. How are you?" comment. Will let you know the results.
You know, when I make a positive comment, smile at someone and wish them a good day, even when I'm not feeling well if it's a bad fibromyalgia day, I feel better as well. Being positive is contageous.
Have a fabulous rest of the week and on into the weekend, Yvette!
Yes, definitely let me know how that works....I am very curious and look forward to hearing from you. Being positive is very contagious - you are correct! Have a great rest of the week as well.
Will do. Haven't been around anyone yet. Home on my mountain, but will be going to town tomorrow. Carol
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Great post and well said. Thanks for sharing
Lilian
Thank you for that, Lilian. I appreciate it.