asked in
Getting Started

I help several non-profits with their websites. Long story, but someone hacked one of the sites and I'm trying to help rebuild it.

One problem I'm currently having is t

Please reach out to site support.
https://my.wealthyaffiliate.com/websites/support

If this has not been figured out yet

This site isn't hosted here, so not sure if they would help or not.

Maybe it is a permissions thing? You never know. I get to docs or support where it is hosted.

Thanks. I know if I keep trying, I'll get it eventually.

Np :) You are welcome,

What a dilemma...

When you are accessing the media folder, in what way are you doing so?

Accessing the media folder by clicking on the left clolumn and opening the media folder itself,
Or,
Are you trying to 'add image' while writing a post?

You said: It comes up with something else When you try to open the media folder.

What exactly does it say?

Rudy

I can access the media folder by clicking on the left column.

When I try to add an image on a post or page, the image above shows what comes up. It doesn't give me an option to choose a picture from the media folder.

Is there an image?

I dont see it...

Rudy

This is what comes up when I try to add a picture into a page.

What theme are you using?

Is this website hosted here on WA? If so, submit a ticket with site support, they can take a look.

I opened my own media library, clicked on add new image tab, and the enclosed image shows what came up for me.

I looked at the image you provided, and have not ever seen anything like that before.

Show that image to site support.
Rudy

Your image is what I'm used to seeing. The site I'm working on is not hosted on here, it's a non-profit organization that I'm trying to help. Sometimes I can get very frustrated with it, like right now. 🤔

I understand your frustration...grin.

Since the site is not hosted here, you then need to contact the host provider for help.

This sounds like an internal problem.

Tell them that the website had been hacked.

If you have access to FTP, you could look at the media folder and see if there are any new files that were added about the same time as the hack.

Rudy

Thanks, I'm sure I'll get it figured out eventually. I appreciate your suggestions. 🙂

You're welcome!

Rudy

This may help you -

https://www.fixrunner.com/wordpress-media-library-not-loading-how-to-fix-it/

I would check file permissions.

I will check this out, thank you.

This is the screen that comes up when I click on "add media". There is no option to access the media library.

Also, check if you are signed in as Admin.

See more comments

How to access media library?

How to access media library?

asked in
Getting Started

I help several non-profits with their websites. Long story, but someone hacked one of the sites and I'm trying to help rebuild it.

One problem I'm currently having is t

Please reach out to site support.
https://my.wealthyaffiliate.com/websites/support

If this has not been figured out yet

This site isn't hosted here, so not sure if they would help or not.

Maybe it is a permissions thing? You never know. I get to docs or support where it is hosted.

Thanks. I know if I keep trying, I'll get it eventually.

Np :) You are welcome,

What a dilemma...

When you are accessing the media folder, in what way are you doing so?

Accessing the media folder by clicking on the left clolumn and opening the media folder itself,
Or,
Are you trying to 'add image' while writing a post?

You said: It comes up with something else When you try to open the media folder.

What exactly does it say?

Rudy

I can access the media folder by clicking on the left column.

When I try to add an image on a post or page, the image above shows what comes up. It doesn't give me an option to choose a picture from the media folder.

Is there an image?

I dont see it...

Rudy

This is what comes up when I try to add a picture into a page.

What theme are you using?

Is this website hosted here on WA? If so, submit a ticket with site support, they can take a look.

I opened my own media library, clicked on add new image tab, and the enclosed image shows what came up for me.

I looked at the image you provided, and have not ever seen anything like that before.

Show that image to site support.
Rudy

Your image is what I'm used to seeing. The site I'm working on is not hosted on here, it's a non-profit organization that I'm trying to help. Sometimes I can get very frustrated with it, like right now. 🤔

I understand your frustration...grin.

Since the site is not hosted here, you then need to contact the host provider for help.

This sounds like an internal problem.

Tell them that the website had been hacked.

If you have access to FTP, you could look at the media folder and see if there are any new files that were added about the same time as the hack.

Rudy

Thanks, I'm sure I'll get it figured out eventually. I appreciate your suggestions. 🙂

You're welcome!

Rudy

This may help you -

https://www.fixrunner.com/wordpress-media-library-not-loading-how-to-fix-it/

I would check file permissions.

I will check this out, thank you.

This is the screen that comes up when I click on "add media". There is no option to access the media library.

Also, check if you are signed in as Admin.

See more comments

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asked in
Getting Started

I noticed that several of my articles aren't being indexed. I've been posting them through site content, and I'm not sure what else I can do to get them indexed.

Hi Willow29. This video from Kyle is actually a better answer to your question. At about 9:41 in, Kyle tells you how to click on "Search Console". That is what TheAbiePPlus is referring to below by mentioning GSC. However, in the video that I'm posting below, Kyle shows this tool to you. He briefly mentions the URL Inspector to plug your website into and see if your website links are getting indexed. So, try that for each one of your links on your website. It takes about 30 seconds to a minute for the results to come back. If the results say that your web page or post is not indexed, then just click the index button that is right there next to your results. I did this for each one of my pages yesterday, and by today, I had 5 more indexed. This may not be the ultimate solution for you, but this is helping my SEO now, so I thought I would share this with you. Here is the link: I hope this helps!

I'll give this a try, thanks. 🙂

I've listened to this class, but I cannot find the URL Inspector. Do you know if there's a different name to this?

Here is a link to the Google Search Console: https://search.google.com/search-console/about

You have to have a Google account linked to your website in order to access this. But once you log-in with your Google account, you should be able to find the URL Inspection Tool on that platform. If you are still having trouble finding it, just Google search for "URL Inspection Tool".

I think I finally got it; thanks for your help.

You can always request indexing via the GSC inspection tool.

Another thing you can do is add supplementary text to Medium(.)com or pin campaigns on Pinterest, strategically linking Pins back to URLs that are not indexed.

Nathaniel resource

Thanks. It's very frustrating to write original content and no one can access it.

That is totally understandable. However, I suggest you follow up with the points above to help your posts.

Here is an article on that subject from Vitaliy G: Hopefully this helps.

Thanks, I'll check it out.

Was helpful article! I just read it...

I used the Hub and created a post, it was indexed within 48 hours.

Rudy

I wish mine would index.

I used the Hub for the most recent article on my newer website and it was posted on January 17. It doesn't look like any articles have been indexed on that website.

My other established website I've had for a few years, and I have an article from January 15 that hasn't been indexed either. 🙁

Dont know what to tell you...

Although I sympathize with you, as Ive have submitted the same article more rhan once and still its not indexed.

I started over...lol.

Rudy

See more comments

Why aren't my posts getting indexed?

Why aren't my posts getting indexed?

asked in
Getting Started

I noticed that several of my articles aren't being indexed. I've been posting them through site content, and I'm not sure what else I can do to get them indexed.

Hi Willow29. This video from Kyle is actually a better answer to your question. At about 9:41 in, Kyle tells you how to click on "Search Console". That is what TheAbiePPlus is referring to below by mentioning GSC. However, in the video that I'm posting below, Kyle shows this tool to you. He briefly mentions the URL Inspector to plug your website into and see if your website links are getting indexed. So, try that for each one of your links on your website. It takes about 30 seconds to a minute for the results to come back. If the results say that your web page or post is not indexed, then just click the index button that is right there next to your results. I did this for each one of my pages yesterday, and by today, I had 5 more indexed. This may not be the ultimate solution for you, but this is helping my SEO now, so I thought I would share this with you. Here is the link: I hope this helps!

I'll give this a try, thanks. 🙂

I've listened to this class, but I cannot find the URL Inspector. Do you know if there's a different name to this?

Here is a link to the Google Search Console: https://search.google.com/search-console/about

You have to have a Google account linked to your website in order to access this. But once you log-in with your Google account, you should be able to find the URL Inspection Tool on that platform. If you are still having trouble finding it, just Google search for "URL Inspection Tool".

I think I finally got it; thanks for your help.

You can always request indexing via the GSC inspection tool.

Another thing you can do is add supplementary text to Medium(.)com or pin campaigns on Pinterest, strategically linking Pins back to URLs that are not indexed.

Nathaniel resource

Thanks. It's very frustrating to write original content and no one can access it.

That is totally understandable. However, I suggest you follow up with the points above to help your posts.

Here is an article on that subject from Vitaliy G: Hopefully this helps.

Thanks, I'll check it out.

Was helpful article! I just read it...

I used the Hub and created a post, it was indexed within 48 hours.

Rudy

I wish mine would index.

I used the Hub for the most recent article on my newer website and it was posted on January 17. It doesn't look like any articles have been indexed on that website.

My other established website I've had for a few years, and I have an article from January 15 that hasn't been indexed either. 🙁

Dont know what to tell you...

Although I sympathize with you, as Ive have submitted the same article more rhan once and still its not indexed.

I started over...lol.

Rudy

See more comments

asked in
Getting Started

I've been trying to work with site content to create my posts. One problem I have is that I cannot figure out how to add a featured image to my post. I understand how to add im

Abie and Phil have given you some good advice and guidance here…let us know if you have any further questions.

-Mike

Thanks

that's a different part of wordpress....
so has to be carried out within your site....
as wordpress is a database then there is no easy way of tying an image to the featured image externally...
even with the emailing part of wordpress you cannot add a featured image that still has to be done on your site.....

Thanks

From within your post, choose an image and feature it on the right sidebar of your block editor inside your post—update changes.

You need to do that in your WordPress vs. the site content.

You cannot preview the site content; you need to publish content and edit/preview in wordpress.

Site content would be more useful if you were able to complete the post before publishing. From your answer it looks like I can't.

Thanks.

You cannot, you need to publish to your WordPress then edit from there :)

See more comments

How do I add a featured image to a post in site content?

How do I add a featured image to a post in site content?

asked in
Getting Started

I've been trying to work with site content to create my posts. One problem I have is that I cannot figure out how to add a featured image to my post. I understand how to add im

Abie and Phil have given you some good advice and guidance here…let us know if you have any further questions.

-Mike

Thanks

that's a different part of wordpress....
so has to be carried out within your site....
as wordpress is a database then there is no easy way of tying an image to the featured image externally...
even with the emailing part of wordpress you cannot add a featured image that still has to be done on your site.....

Thanks

From within your post, choose an image and feature it on the right sidebar of your block editor inside your post—update changes.

You need to do that in your WordPress vs. the site content.

You cannot preview the site content; you need to publish content and edit/preview in wordpress.

Site content would be more useful if you were able to complete the post before publishing. From your answer it looks like I can't.

Thanks.

You cannot, you need to publish to your WordPress then edit from there :)

See more comments

asked in
Getting Started

I've created domain emails here through WA, but I can't find how to integrate those emails with Gmail so I can check my messages through there. Can anyone help me with this? </

Yes. Send me a PM and I'll send you a complete process that I've been preparing for some training.
:-)
Richard

Thank you 🙂

Websites >> Site Manager >> Site Email. Create an email address based on your domain name and forward it to your Gmail address.

I was wanting to get it directly from Google & not forward it.

You can't get it directly from Google as it has nothing to do with Google. Forwarding is immediate and works well.

You can collect website-based emails directly by logging in to Webmail, but it's much slower than using a fowarder,

If you have Outlook, you could set it up to be collected automatically but the setup is a bit tricky.

Thanks

You're welcome, Cynthia. Hope you get it sorted.

I set up a forward with my website email. It just automatically forwards the email to my personal when someone tries to contact me from my website.

It states that sometimes there's issues with forwarding, so that's why I was wanting to log into it straight from Google.

I would reach out to site support. It might be a setting they need to change on the server side.

Some others have provided me with training, so I'm going to check that out; thanks!

See more comments

How do I integrate my website email with gmail?

How do I integrate my website email with gmail?

asked in
Getting Started

I've created domain emails here through WA, but I can't find how to integrate those emails with Gmail so I can check my messages through there. Can anyone help me with this? </

Yes. Send me a PM and I'll send you a complete process that I've been preparing for some training.
:-)
Richard

Thank you 🙂

Websites >> Site Manager >> Site Email. Create an email address based on your domain name and forward it to your Gmail address.

I was wanting to get it directly from Google & not forward it.

You can't get it directly from Google as it has nothing to do with Google. Forwarding is immediate and works well.

You can collect website-based emails directly by logging in to Webmail, but it's much slower than using a fowarder,

If you have Outlook, you could set it up to be collected automatically but the setup is a bit tricky.

Thanks

You're welcome, Cynthia. Hope you get it sorted.

I set up a forward with my website email. It just automatically forwards the email to my personal when someone tries to contact me from my website.

It states that sometimes there's issues with forwarding, so that's why I was wanting to log into it straight from Google.

I would reach out to site support. It might be a setting they need to change on the server side.

Some others have provided me with training, so I'm going to check that out; thanks!

See more comments

asked in
Getting Started

My premium membership states that I have 30GB of website space. Is that per website, or is that a total amount I can have on all my websites?

Also, how can I tell how mu

You have fantastic responses here; kindly let us know if you need additional assistance.

you have some great help below I see. best of luck

Yes, I always enjoy learning something new.

Hey Cynthia,

If you are using a backup plugin, you need to DELETE all of the saved versions so that your site will load faster.

It is NOT safe to LEAVE any backup file on your website anyway. Reason I say this is that if your site become compromised, you want a backup copy that a hacker has NOT compromised to use in restoring your site.

Hope you find this helpful.

Thanks

Hi - go to Tools, Site Health, Info, then Directories and Sizes.

It's 30 GB across all your sites, which I believe is about 30, 000 blog posts!

Where do I go to get to the Tools option?

In WordPress, on your dashboard on the left.

Got it 👍, thanks. I was looking for it in here.

You taught me something new today. 🙂

See more comments

How can I determine how much space a website is using?

How can I determine how much space a website is using?

asked in
Getting Started

My premium membership states that I have 30GB of website space. Is that per website, or is that a total amount I can have on all my websites?

Also, how can I tell how mu

You have fantastic responses here; kindly let us know if you need additional assistance.

you have some great help below I see. best of luck

Yes, I always enjoy learning something new.

Hey Cynthia,

If you are using a backup plugin, you need to DELETE all of the saved versions so that your site will load faster.

It is NOT safe to LEAVE any backup file on your website anyway. Reason I say this is that if your site become compromised, you want a backup copy that a hacker has NOT compromised to use in restoring your site.

Hope you find this helpful.

Thanks

Hi - go to Tools, Site Health, Info, then Directories and Sizes.

It's 30 GB across all your sites, which I believe is about 30, 000 blog posts!

Where do I go to get to the Tools option?

In WordPress, on your dashboard on the left.

Got it 👍, thanks. I was looking for it in here.

You taught me something new today. 🙂

See more comments

Login
Create Your Free Wealthy Affiliate Account Today!
icon
4-Steps to Success Class
icon
One Profit Ready Website
icon
Market Research & Analysis Tools
icon
Millionaire Mentorship
icon
Core “Business Start Up” Training