About WAgwenho
Rank 29589
101 followers Joined November 2019
I'm currently holding a full-time office job and doing affiliate marketing as part-time until such time I'm able to earn enough money to make the

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asked in
Website Development & Programming
Updated

This is my second time requesting for help with my problem with Site Email. I'm unable to send out an email from my new email address gwen@ghotosolutions.com which pop up an e

Click Help Center and Site Support tell them your problem and they'll fix it for you, I had the same problem

Tried twice sending them help request but no responses.

I'm not sure if this is what you've tried but this is how I got mine fixed:

I went to https://my.wealthyaffiliate.com/websites/support
Is this question related to your website: YES
Choose a domain: (Pick the domain associated with the email)
Choose the category: I think I chose "Other" but possibly "Login"
Question: I just said "When I try to "send" mail through my email it's says "Authentication Failed"

They got back to me within an hour asking me to see if it's working now, I tried and everything was fine.

Is the above method how you tried to contact help?

Oh! Ok I will try that and see if it work. Thanks Wishatona

no problem, I hope everything gets worked out

I'm sorry I don't have any experience with using the actual SiteEmail. Definitely sounds like you should contact the Help Center. You can find it on the left-hand menu at the very bottom, they usually answer very quickly.

I actually just use email forwards to a Gmail address that I have active on my phone, so I get a notification right away if someone tries to contact me through my sites.

Thanks Jukkah but I did send a request through help centre but no responses.

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Site email : I can't email from my new email address at site email, why?

Site email : I can't email from my new email address at site email, why?

asked in
Website Development & Programming
Updated

This is my second time requesting for help with my problem with Site Email. I'm unable to send out an email from my new email address gwen@ghotosolutions.com which pop up an e

Click Help Center and Site Support tell them your problem and they'll fix it for you, I had the same problem

Tried twice sending them help request but no responses.

I'm not sure if this is what you've tried but this is how I got mine fixed:

I went to https://my.wealthyaffiliate.com/websites/support
Is this question related to your website: YES
Choose a domain: (Pick the domain associated with the email)
Choose the category: I think I chose "Other" but possibly "Login"
Question: I just said "When I try to "send" mail through my email it's says "Authentication Failed"

They got back to me within an hour asking me to see if it's working now, I tried and everything was fine.

Is the above method how you tried to contact help?

Oh! Ok I will try that and see if it work. Thanks Wishatona

no problem, I hope everything gets worked out

I'm sorry I don't have any experience with using the actual SiteEmail. Definitely sounds like you should contact the Help Center. You can find it on the left-hand menu at the very bottom, they usually answer very quickly.

I actually just use email forwards to a Gmail address that I have active on my phone, so I get a notification right away if someone tries to contact me through my sites.

Thanks Jukkah but I did send a request through help centre but no responses.

See more comments

asked in
Email Marketing
Updated

I've tried to send email from my new email address (gwen@ghotosolutions.com) from SiteEmail but failed with an error message "Authentication Failed"?

as your email is brand new it needs to be added to the safe list in our security on this platform
if you dropsupport a quick note telling them what is happening they will allow it through
you will find support under the website menu and they are at the bottom of the list.
good luck
phil

Thank you Phil for the info.

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Siteemail- why my new email address failed to send out email?

Siteemail- why my new email address failed to send out email?

asked in
Email Marketing
Updated

I've tried to send email from my new email address (gwen@ghotosolutions.com) from SiteEmail but failed with an error message "Authentication Failed"?

as your email is brand new it needs to be added to the safe list in our security on this platform
if you dropsupport a quick note telling them what is happening they will allow it through
you will find support under the website menu and they are at the bottom of the list.
good luck
phil

Thank you Phil for the info.

See more comments

Login
Create Your Free Wealthy Affiliate Account Today!
icon
4-Steps to Success Class
icon
One Profit Ready Website
icon
Market Research & Analysis Tools
icon
Millionaire Mentorship
icon
Core “Business Start Up” Training