Why do you need to care about customer service?

There was a bit of rhetoric in that question.

Customer service is an absolutely critical part of business. Yes, even if you are running an online business. In fact, if you are running an online business whether being a website owner, an affiliate, a local marketer, a product owner, or otherwise, customer service is more important to you than in the offline world.

What?

Let me explain. Over the years Internet companies as a whole have earned a bad reputation and customer service stereotype. People typically think that when they email a company they are going to first, be luck if they ever hear a response back...and secondly, if they do, it might take a week or so for the company to get back.

All Great Businesses Understand the Importance of Customer Service

Good customer service is something that the ALL successful businesses comprehend. The take it into consideration and incorporate it into every aspect of their business. Although most Internet marketers may not think customer service is an important aspect to their business, it is. By creating relationships with your customers/purchasers you can set-up the potential for return sales or future promotional offers that your customers will feel comfortable taking part in. It is a form of relationship marketing.

Merchants are exposed to customer relations on a day-to-day basis as their customers contact them with questions, concerns, and or suggestions. There is usually some form of contact after the product is purchased, where the merchant may offer some future support or promotional offers. You might be reading this and may have offer excellent customer service, or may "think" you are offering quality customer service, but are not.

In this training I am going to exposure examples of poor customer service and show you how you can stand out from the crowd with your Internet-based customer service.