Video by Jackiex4
Added May 11, 2015

Author Jackiex4
2013
3
Premium
Rank 11165

Hello my Dear WA Friends

This is my first attempt at sharing a screen video. I'm sure you are all thrilled at being chosen as the guinea pigs!!

I have to say that clicking the 'publish' button isn't go to be easy but I shall do it! (Of course by the time you read this I would have already published!)

I would love some feedback about the video and about the content please. I need to know what needs improving so please no 'great training' comments however well meaning and lovely they are.

Okay, grab your coffee, ice cream pop corn, sit back and...er...tolerate.

Take care

Jackie

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Timard Premium
Very well done Jackie, you have to brave at all new thing you attempt.
good stuff.
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Jackiex4 Premium
Thank you so much
J
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BrooklynPhil Premium
Jackie, I liked your video a lot, very well done.
I knew about the Support feature, but I have not ever submitted a Support ticket. Most of the problems I have had have not been subjects for Support.

One time I went on Chat with and issue and Kyle was there to help immediately.

One issue that I have had in the past and happened again yesterday is, "What happens if you have an issue and can't get on WA?"

I have contacted my friends on WA via email to see if they were having the same problem. But, I still don't know how to get help if WA is down or I can't get on.

Any suggestions?
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Jackiex4 Premium
I have my sites bookmarked on my computer so I don't always have to come into WA. I can get sidetracked soooo easily:)
I don't know if that helps!
J
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BrooklynPhil Premium
Jackie, I guess I didn't make myself clear.
I don't know how to get help if WA is down or I can't get on. Not necessarily a web site issue.
For example the other day I'm getting email notifications of posts in WA, but I can't get on WA to reply.

Obviously I'm having a problem, but others aren't.
How would you go about getting help with that?
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ChrisBL Premium
Well Done Jackie, you have done what i fear to try, my first video, was it nervy and did you enjoy it? you did a super job and very informative, nice and clear speaking for all to understand. big up to you go girl.
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Jackiex4 Premium
Oh that's so kind, thank you. Doing the actual video was fine. Pushing that darn publish button though...
J
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ChrisBL Premium
Well done i for one am glad you did.
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goodsuccess Premium
Great video showing WA members how to contact support. Short, sweet and to the point. BTW...love the English accent!
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Jackiex4 Premium
Lol, Oh I tried so hard to make it not so 'English'. Thank you
J
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Shawn Martin Premium
LOL< I had no idea there was a support tab all by itself on the blue link. See, I learned something today, LOL
Well, not to be cliche but you did do a great job on this.
Maybe make the screen bigger is all I can really suggest. :)
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Jackiex4 Premium
Thank Honey
I'm so grateful for your comment.
I wonder how you make the screen bigger?
Hope everything is good with you Shawn
Take care
Jackie
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Shawn Martin Premium
are you using Chrome?
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