One of my referrals is trying to upgrade to premium, she tried credit cards, PayPal but no success. She's from Brazil, is there anything we can do?

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Carson Premium Featured Comment
Hi Weliton, unfortunately your referral's payment is being denied by Paypal due to funding issues, so you'll need to ask them to contact PayPal, and ensure that there is a funding source in Paypal has available funds.
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welitonnba Premium
Thx Carson.
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welitonnba Premium
It worked, thanks for all the help everyone
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Karim78 Premium
Yes, I think you have to contact Carson for this issue.
You should to do it as soon as possible.
Karim
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Mvernier1 Premium
Is she residing in Brazil?
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PastorDre Premium
What is the error they are getting?
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welitonnba Premium
Paypal is saying it can not complete the request, for credit cards it says to contact the bank, she did, and the bank said it is all good on their end
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PastorDre Premium
Hummm maybe contact Kyle or Carson or Customer Support directly. There are usually pretty fast in replying.
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welitonnba Premium
I sent them a message 3 days ago. Lol
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