About starbyers
Rank 54574
99 followers Joined July 2020
I have many years experience with sales and networking. I love nature, gardening, healthy living and spending time with my family and our dog.

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Questions

7

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asked in
Getting Started
Updated

I want to cancel my membership before the next billing cycle. Where and how can I do this at?

You can go here

https://my.wealthyaffiliate.com/account/subscription

And cancel billing.

For any websites hosted here, you need arrange alternative hosting for your website before your subscription ceases as you would be locked out the platform, site support back ups are only available for 60 days.

You can never revert back to being a starter.

I also suggest you backup your sites, you can use the AIO WP Migration or Updraft plugins. UpdraftPlus is a premium and highly recommended
.
Also domain names must have passed the grace period of 60 days.

I see that you have the link from the other members to do that, friend. Sorry to see you go. May you have success wherever you go. All the best!

We will miss you. We wish you well in the future.

You can cancel your billing accessing the following link.
https://my.wealthyaffiliate.com/account/subscription

Scroll down under your membership and see "cancel billing"..

Go to your account settings, then go to subscription. At the bottom you have the option to cancel billing.
Hope that helps.
Cheers
Melissa

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How do I cancel my membership?

How do I cancel my membership?

asked in
Getting Started
Updated

I want to cancel my membership before the next billing cycle. Where and how can I do this at?

You can go here

https://my.wealthyaffiliate.com/account/subscription

And cancel billing.

For any websites hosted here, you need arrange alternative hosting for your website before your subscription ceases as you would be locked out the platform, site support back ups are only available for 60 days.

You can never revert back to being a starter.

I also suggest you backup your sites, you can use the AIO WP Migration or Updraft plugins. UpdraftPlus is a premium and highly recommended
.
Also domain names must have passed the grace period of 60 days.

I see that you have the link from the other members to do that, friend. Sorry to see you go. May you have success wherever you go. All the best!

We will miss you. We wish you well in the future.

You can cancel your billing accessing the following link.
https://my.wealthyaffiliate.com/account/subscription

Scroll down under your membership and see "cancel billing"..

Go to your account settings, then go to subscription. At the bottom you have the option to cancel billing.
Hope that helps.
Cheers
Melissa

See more comments

asked in
Website Development & Programming
Updated

I have a store, using Shopstar! Theme. How can I create a drop down menu for (let say) color choices for a product? I don't want to create a form where customers have to conta

Hi, you may view below tutorials However you may like consider Mega Menus as an option

Thank you for your suggestion, but I don't think that is going to help my specific issue. Thank you for offering.

have you got woocommerce installed as this sounds like a variants product....
i take it you tried hte help on their site
phil

Well I guess that's why I have been stumped and confused, because it does not show me that option.

in that case you will need to get in touch with them
good luck getting it sorted
phil

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How to create an individual product drop down menu?

How to create an individual product drop down menu?

asked in
Website Development & Programming
Updated

I have a store, using Shopstar! Theme. How can I create a drop down menu for (let say) color choices for a product? I don't want to create a form where customers have to conta

Hi, you may view below tutorials However you may like consider Mega Menus as an option

Thank you for your suggestion, but I don't think that is going to help my specific issue. Thank you for offering.

have you got woocommerce installed as this sounds like a variants product....
i take it you tried hte help on their site
phil

Well I guess that's why I have been stumped and confused, because it does not show me that option.

in that case you will need to get in touch with them
good luck getting it sorted
phil

See more comments

asked in
Everything Wordpress
Updated

Recently, all of a sudden I am unable to upload media. I was working and then it stopped working... It gives me this error:
"Post-processing of the image failed likely becau

Hi Tonya, there was a problem with the WA servers yesterday. They seem to be working OK today. I was going to mention clearing your browsers cache but I see you have already done that. Seeing as you did not get a satisfactory answer from site support perhaps a direct e-mail to Kyle may be worth it.

kyle@wealthyaffiliate.com

Best wishes,
Michael

Hi, I had the same issue yesterday. It's very frustrating.

Just keep trying, it'll work

can you ftp upload them
as Chrys says i thought someone else was having the same issue....
phil

This question has been posted twice, or i need to clean my glasses :-)

This is what I asked on the other question.

Have you contacted SiteSupport, as they need to check their servers and Kraken API etc.

I did ask site support and all they said was to rename the image...not very helpful!!! Actually quite surprised that was the response that I received. I am getting the run around and I need to move forward. I have been trying now for a week.

I get that when I forget to resize photos and images. What size are the ones you are trying to load?

Hello. As I mentioned, the pics are the exact same size that the previous ones have been, without issue. I know it has nothing to do with the size of the pics as they are plenty small enough.It is a bug with WP, many others have had this same issue for over the past year.

Yes, I saw that you said they were the same as previous uploads. I was just wondering if perhaps WP had an update that changed the parameters for expected size. I know that I have problems when mine are too large, but they easily upload when I resize.

Whatever it is, I do hope you get it resolved. Loading issues can be very frustrating!

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Needing help with "post-processing of the image."?

Needing help with "post-processing of the image."?

asked in
Everything Wordpress
Updated

Recently, all of a sudden I am unable to upload media. I was working and then it stopped working... It gives me this error:
"Post-processing of the image failed likely becau

Hi Tonya, there was a problem with the WA servers yesterday. They seem to be working OK today. I was going to mention clearing your browsers cache but I see you have already done that. Seeing as you did not get a satisfactory answer from site support perhaps a direct e-mail to Kyle may be worth it.

kyle@wealthyaffiliate.com

Best wishes,
Michael

Hi, I had the same issue yesterday. It's very frustrating.

Just keep trying, it'll work

can you ftp upload them
as Chrys says i thought someone else was having the same issue....
phil

This question has been posted twice, or i need to clean my glasses :-)

This is what I asked on the other question.

Have you contacted SiteSupport, as they need to check their servers and Kraken API etc.

I did ask site support and all they said was to rename the image...not very helpful!!! Actually quite surprised that was the response that I received. I am getting the run around and I need to move forward. I have been trying now for a week.

I get that when I forget to resize photos and images. What size are the ones you are trying to load?

Hello. As I mentioned, the pics are the exact same size that the previous ones have been, without issue. I know it has nothing to do with the size of the pics as they are plenty small enough.It is a bug with WP, many others have had this same issue for over the past year.

Yes, I saw that you said they were the same as previous uploads. I was just wondering if perhaps WP had an update that changed the parameters for expected size. I know that I have problems when mine are too large, but they easily upload when I resize.

Whatever it is, I do hope you get it resolved. Loading issues can be very frustrating!

See more comments

asked in
Website Development & Programming
Updated

Recently, all of a sudden I am unable to upload media. I was working and then it stopped working... It gives me this error:
"Post-processing of the image failed likely becau

HI I'd say refresh an try again. If all else fails you may submit a ticket to site support


https://my.wealthyaffiliate.com/websites/support

I have this problem quite often too. When you save your post and then open media again to upload the image to your post, you will see that it has been saved in your media library. But it would indeed be easier if this bug were fixed, I agree.

Have you contacted SiteSupport, as they need to check their servers and Kraken API etc.

Needing help with "post-processing of the image failed."?

Needing help with "post-processing of the image failed."?

asked in
Website Development & Programming
Updated

Recently, all of a sudden I am unable to upload media. I was working and then it stopped working... It gives me this error:
"Post-processing of the image failed likely becau

HI I'd say refresh an try again. If all else fails you may submit a ticket to site support


https://my.wealthyaffiliate.com/websites/support

I have this problem quite often too. When you save your post and then open media again to upload the image to your post, you will see that it has been saved in your media library. But it would indeed be easier if this bug were fixed, I agree.

Have you contacted SiteSupport, as they need to check their servers and Kraken API etc.

asked in
Everything Wordpress
Updated

I have a few issues that I can not seem to get resolved, even with peers and forums. All suggest it is a host issue, hopefully, you can assist me. I am having problems with WP

Have you asked for help from the Support crew here in WA?

Internal system error, please try again later

Sorry, but this isn’t helpful. My issue has been going on the whole time I’ve been trying to build by website. It’s not something that may reset in an hour or day...or even weeks. I’ve tried many solutions and tried reaching out to several boards, communities, posts, and tickets. Trying later isn’t the answer...I need a real solution for my site. Perhaps you are trying to be funny? However, that doesn’t help my frustration in not making the necessary progress. Can you offer a solution or suggestions to why my page won’t load beyond it’s an obvious error?
Thank you for your time.

See more comments

Cant view or access site thru dashboard on wp or wa.help!?

Cant view or access site thru dashboard on wp or wa.help!?

asked in
Everything Wordpress
Updated

I have a few issues that I can not seem to get resolved, even with peers and forums. All suggest it is a host issue, hopefully, you can assist me. I am having problems with WP

Have you asked for help from the Support crew here in WA?

Internal system error, please try again later

Sorry, but this isn’t helpful. My issue has been going on the whole time I’ve been trying to build by website. It’s not something that may reset in an hour or day...or even weeks. I’ve tried many solutions and tried reaching out to several boards, communities, posts, and tickets. Trying later isn’t the answer...I need a real solution for my site. Perhaps you are trying to be funny? However, that doesn’t help my frustration in not making the necessary progress. Can you offer a solution or suggestions to why my page won’t load beyond it’s an obvious error?
Thank you for your time.

See more comments

Login
Create Your Free Wealthy Affiliate Account Today!
icon
4-Steps to Success Class
icon
One Profit Ready Website
icon
Market Research & Analysis Tools
icon
Millionaire Mentorship
icon
Core “Business Start Up” Training