My Ornamental Desktop And Monitors!
I recently purchased a Dell Precision Desktop, complete with two monitors! It was something that I've been researching for some time and finally purchased a high specification Dell Precision desktop. I had been looking at purchasing a Dell XPS desktop but then I found that I could purchase a Dell Precision desktop from Dell's outlet store for similar money!
I have titled my blog post "My Ornamental Desktop And Monitors" due to the fact that the system crashed after a couple of hours and I ended up having to reinstall Windows.
As I mentioned in an earlier post, I discovered that windows was not loaded onto the SSD disk but rather onto the 2 TB storage disk which kind of defeats the object of having a powerful computer. I didn't actually have the option to load onto the SSD disk.
I have literally spent around three days with Dell over the phone trying to find the right driver et etc so that windows will load onto the SSD disk. However, no success so far! I know that things can go wrong with electronic goods and machinery, however, with a new machine I would expect either a replacement product or an instant call out.
I've also had an issue where the computer cannot hear the microphone, I'm not sure if this is a sound card issue or not. Hopefully, all will be revealed tomorrow.
Fortunately I have a five-year next working day in-house support from Dell. Apparently this does not apply if the job can be carried out remotely, which I kind of understand for obvious reasons as it's costly to send an engineer out.
Finally I do have an engineer coming out as Dell cannot fix the problem I also mentioned to Dell that I wasn't willing to spend any more of my valuable time trying to fix a new computer!
For the past few weeks I've left my desktop off as it just becomes a frustration and time-consuming waste of time. As the picture shows, I'm still using my faithful Dell latitude laptop that still works perfectly after six years use. I do like to be able to do a job with no interruptions or frustrations!
I can't fully blame Dell fully for the time it's taken as I have been working hard on my off-line business and haven't been able to speak to Dell every day, due to my workload.
I have noticed since the very exaggerated and scaremongering coronavirus nonsense started that customer service has gone rapidly downhill, especially with the larger companies. Here in the UK in my experience, it is almost impossible to have any customer service with the larger companies.
Tomorrow, (Monday) I have a Dell engineer coming out to see what the real issue is with this desktop. I'm looking forward to being up and running again very soon, I hope.
What has been your experience with your warranty on your PC or laptop? And how helpful has the company been?
Thank you for reading.