My Ornamental Desktop And Monitors!
I recently purchased a Dell Precision Desktop, complete with two monitors! It was something that I've been researching for some time and finally purchased a high specification Dell Precision desktop. I had been looking at purchasing a Dell XPS desktop but then I found that I could purchase a Dell Precision desktop from Dell's outlet store for similar money!
I have titled my blog post "My Ornamental Desktop And Monitors" due to the fact that the system crashed after a couple of hours and I ended up having to reinstall Windows.
As I mentioned in an earlier post, I discovered that windows was not loaded onto the SSD disk but rather onto the 2 TB storage disk which kind of defeats the object of having a powerful computer. I didn't actually have the option to load onto the SSD disk.
https://my.wealthyaffiliate.com/roybretton/blog/dont-do-what...
I have literally spent around three days with Dell over the phone trying to find the right driver et etc so that windows will load onto the SSD disk. However, no success so far! I know that things can go wrong with electronic goods and machinery, however, with a new machine I would expect either a replacement product or an instant call out.
I've also had an issue where the computer cannot hear the microphone, I'm not sure if this is a sound card issue or not. Hopefully, all will be revealed tomorrow.
Fortunately I have a five-year next working day in-house support from Dell. Apparently this does not apply if the job can be carried out remotely, which I kind of understand for obvious reasons as it's costly to send an engineer out.
Finally I do have an engineer coming out as Dell cannot fix the problem I also mentioned to Dell that I wasn't willing to spend any more of my valuable time trying to fix a new computer!
For the past few weeks I've left my desktop off as it just becomes a frustration and time-consuming waste of time. As the picture shows, I'm still using my faithful Dell latitude laptop that still works perfectly after six years use. I do like to be able to do a job with no interruptions or frustrations!
I can't fully blame Dell fully for the time it's taken as I have been working hard on my off-line business and haven't been able to speak to Dell every day, due to my workload.
I have noticed since the very exaggerated and scaremongering coronavirus nonsense started that customer service has gone rapidly downhill, especially with the larger companies. Here in the UK in my experience, it is almost impossible to have any customer service with the larger companies.
Tomorrow, (Monday) I have a Dell engineer coming out to see what the real issue is with this desktop. I'm looking forward to being up and running again very soon, I hope.
What has been your experience with your warranty on your PC or laptop? And how helpful has the company been?
Thank you for reading.
Roy
Recent Comments
28
Hi Roy
Its a great feeling when you purchase a long waited electronic equipment but after a long research if they don't perform as you expect than it becomes a on going problem until it's resolved.
i have a macbook pro bought almost 3 years back its very efficient and virus free.I do my video editing and sound editing efficiently.
As far as i know Dell is also best company for desktop and laptops.
Roy best wishes for buying your ornamental desktop and monitors and also don't worry everything will be sorted out.
cheers
Nilesh
Good morning Nilesh,
Thank you for taking the time to comment, it's appreciated.
I hear you, it can be quite disappointing when we are purchasing something to make our business better and all it generates is issues!
It's great that your MacBook is serving you well, I think in general now computers are quite reliable. My Dell latitude laptop is over six years old and still works perfectly.
I'm in the process of asking for a replacement PC.
Have a great day.
Roy
As I've built almost all of my desktops, I'm my own tech support by default. Laptops are another story. I've never had to call support, but rather muddled thru this or that issue. Fortunately, I've never really had a problem I couldn't solve as they've all been software conflicts of one type or another. The toughest one was a cheap generic laptop that just wouldn't work right. I solved it by reformatting the hard drive and doing a clean insatll of windows.
Greg
Hello Greg,
Thank you for reading and responding to my blog post.
I think it's great when you can fix your own computer, it is something that I have an interest in and I'm learning. Despite the frustrations of this issue, I've learnt quite a bit over the last few weeks, I have a long way to go though!
The frustrating thing is that I'm losing time on important things. I now have an intermittent sound issue, which has always been on the PC. When I use the microphone, all of a sudden it will stop working properly and all you can hear is a load of static sound. I actually made a recording of me speaking. I first discovered the issue when I was speaking on Skype, the person at the other end of the call couldn't hear me. Once again it's a sporadic issue which makes it difficult.
I'm looking for a replacement PC as I have spent far too long with Dow on the phone trying to fix various issues.
Have a great day.
Roy
Hi, as an IT Consultant I can assist. To get Windows onto your SSD, you need to re-install Windows onto it - ie run the installation from scratch. Once you have backed up any data you can then format 2TB drive and use this as storage, thus keeping Windows on the faster SSD. Great idea to purchase 2 x Monitor's - I think it's very hard to just work on one in this business.
Hello Tim,
Thank you for your help, it's appreciated. It sounds like you have a good business and are very knowledgeable on IT, which is great.
I had a Dell engineer come out yesterday to fix the issue and even he had problems, he had to speak to Dell several times about the issue. I hear what you're saying and potentially it is very straightforward, it was almost like there were things missing!
I now have an intermittent microphone issue where all of a sudden the computer cannot hear the microphone. There's just a load of static noises. I actually made a recording of me talking when this issue arose and you cannot hear a thing.
As I use Dragon NaturallySpeaking speech software it really makes this computer not fit for purpose. I'm aiming for a replacement as I'm spending far too much time trying to fix a new computer.
Wishing you all the best.
Roy
Hi Roy,
Glad you are getting your computer fixed. When you say you have Microphone issues - are you referring to the built-in Mic within your computer?
If you use a built-in Mic it's advisable to purchase a USB headset (Headphones + Mic), as this will give you much better recording quality. Let me know if you need any further advice.
Best wishes,
Tim
Hello Tim,
Thank you for your reply, it's appreciated.
The PC is a desktop so there is actually no built-in microphone. I'm using a Plantronics headset that works absolutely fine with my Dell latitude, however, with the desktop I keep getting this sporadic static issue with the sound.
I spoke to Dell yesterday and they are calling me first thing this morning as they believe they have a fix for the sporadic static sound. The fact that it sporadic makes it difficult to fix, I guess? I did actually watch a YouTube video about this issue yesterday and it does seem like there may be a fix.
I would much prefer the PC to be fixed successfully rather than keep reinstalling software et cetera!
I really appreciate your help, thank you so much.
Have a really good day.
Roy
This sounds awful, I sincerely hope that you sort this out.
It's true, lots of businesses and companies are slowly declining because of the coronavirus, i havent struggled with this before, however, its recommended you get a refund.
Good morning Hygale,
Thank you for taking the time to comment, it's appreciated.
I think a replacement is probably the way ahead, I spent a lot of time researching which model I wanted to purchase.
Have a great day.
Roy
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Well, good luck with getting your computer problems sorted out. That's horrible, to spend a bunch of cash on a brand-new computer and then not to be able to use it. I hope the guy coming out to help is a whiz, and gets your problem sorted in nothing flat. Good luck!
Good morning Fran,
I hope you're doing well, thanks for commenting, it appreciated.
I have to say it's a bit disappointing and frustrating, however, I'm sure we will eventually get sorted out. I'm presently asking for a replacement PC as it is not right to have these issues on a machine.
Wishing you all the best.
Roy
I don't blame you. Sounds like the best plan.