When You Know What Poor Customer Support Is

Last Update: October 29, 2020

So I bought a plugin, I do not believe on buying plugins but I felt this is a must have.

After paying $99, the plugin could not connect and I kept having a message that I had an invalid signature (what a scream, my signature is the same) so I sent a support ticket asking for help.Message was sent on 27th at 19.24, I did not get an answer until Oct 28th at 7.54 pm.

It does not help that I was already feeling dissapointed that a simple support could take so long

The image above shows where my problem is, and it stays the same,I can`t connect,and I sure don`t know which signature is invalid.

So I contacted the plugin owner to ask for help.

Never mind it took him 24 hours to answer, but his answer when it came was so useless I felt like crying that anyone could be so careless.

Below is a compy from his email



"Hey Roamy,

Thanks for reaching out to us.

Can you please go to the "Settings" menu in WordPress and check if the local time displayed is correct?"

And that was it, are you kidding me? this took him 24 hours to tell me? I felt so angry at how some people offer below average service.

I`m now stuck once again waiting forthem to give me a proper answer on how to solve the problem.

Guys, we have the best Support here at WA please always remember that,For me, I`m now so angry so im off to bed.You all stay safe


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GeoffreyC1 Premium
Not good at all.
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roamy Premium
It`s terrible and just below average customer service to me.
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Linda103 Premium
At least you got a reply in 24 hours Roamy. A platform I have a website on take 2 WEEKS to reply then asks for information you already supplied and suggests basic things you already told them you did.
It literally takes months to get anywhere. Be glad when I get it moved to WA.
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roamy Premium
It`s terrible to ask for something then get an answer a five-year-old could have given you without thinking.
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Linda103 Premium
I agree.
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JeffreyBrown Premium
So sorry to hear that, Roamy! No argument about our Site Support here!

Jeff
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roamy Premium
We might not know it, how wonderful the WA support is, a place where if I have an issue, I know I can send a support ticket and wait on my computer for an answer because it`s surely coming soon.
I just love WA
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JeffreyBrown Premium
Me too, Roamy! Our site support here is the BEST!

Jeff
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Dorrie1 Premium
We do have the best site support sorry that happened to you
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roamy Premium
It`s frustrating really.
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