Feedback is a gift most of the time
With all the resources at WA I love that fact we can get feedback from both the community and readers of our blog. I have certainly made many changes as a result and sometimes it can be hard to hear however in the art of success I really do believe feedback is key.
If you get feedback that feels like another world, own it after all it is their opinion.
Perception is reality if it's true or not true.
However, feedback is a skill. WE know that if you start with a negative people never remember what comes after it. I remember once on a training course you had to do the following:
Pick one of the participants out to give feedback. Tell them you were going to give feedback but not now. Then 30 minutes later go back and give them a bit of very specific feedback that you really liked about their performance.
Ask them to repeat. They generally could not remember because they were expecting bad feedback.
Repeat the good feedback and ask them to repeat. They remembered!
It was an interesting exercise on the power of feedback and also what people were expecting. The best advice I ever had is feedback has to be :
- Be Specific
- The individual has learned something as a result and if that culminates in action well fantastic!
- The brain cannot process a negative so say what you want them to do. ( Don't think of a red boat leads to a lot of thoughts about red boats!)
Here Is my formula which has proved useful with TV and radio presenters and which has worked over the years.
Give 3 specific things you like about their performance followed by two specific things in your opinion they could work on / improve. It has to be very specific with examples.
Remember the worst feedback is either “it's great” or “its crap”. In the real world this means nothing to anyone except making you feel better or not as the case maybe
Happy feedback time!