Can I Speak To the Organ Grinder, Not The Monkey?

This topic is about hitting the sweet spot of what ever you are doing.

A lot of us are working in isolation in some way.or another. Yes there is this great platform here however in the end it is up to you to finish the training, implement the strategies and increase sales/revenue.

More recently, I have had to wrestle with a few anomalies in the process of building subscriber's lists, a simple call to action, SEO plugins, theme coding issues and Google Site Errors. It is frustrating that the technical issues take a while to sort given a third party need to fix or respond the query.

I thought my communication skills were good until recently.

When speaking to technical staff off platform, it seems I am not that good as it take 3/4 messages to get the information I need to fix my problems.

This is how it goes.

Me: Can you please advise me of the correct coding to ensure mobile usability of my content. Currently Google has raised this issue on my site content called "mysite". And I attach a picture.

TWO DAYS LATER

Them: Please send a picture of the error.

Me: Please find attached a picture of the problem and Google error message.

TWO DAYS LATER

Them: Sorry we don't understand the problem.

Me; The content in the attached image below goes off-screen when you are in a mobile phone.

TWO DAYS LATER
Them: We can't understand the exact issue. Can you please elaborate?

Me: Please find attached a copy of the error from google and attached image showing the content is going off-screen with mobile usability. Please also find attached settings for screen measurements embedded in your theme. Is there a way to enhance mobile usability by additional code from the Theme provider?

I'm waiting another 2 days.

Besides having the patience of a Saint.

I have run into this kind of stalling tactics about 4 times in the last week and it is a time waster.

I also say to my family member,

Don't come to me with a problem,

Come to me with a solution.

This is my solution to the problem in case anyone suffers in silence of the same fate;

1. Clearing state your question in at least 3 ways.
2. Do not give up
3. If after the 3 attempt to communicate a matter is not resolved then do 4.
4. Lodge a complaint through the proper channels or ask for your money back.

I think you know what my next job is today.

Yes, lodge a professional and calm complaint form with the appropriate person. Still, a big time waster but I can't move forward without assistance from the theme provider.

I hope this strategy works for you too.

Have a Great Day! Stay Safe and Well!

Jen