Big Spinning Wheels

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39
2.5K followers

Site Support just doesn't sound like an appropriat name for the people behind the scenes. I think Life Savers or Rock Of Gibraltar or Mount Everest.

Shout Out To Site Support

I have read a few accolades to site support in the past year. But I want to say that until I had a

real issue with my site, I did not have a full understanding of the emotion conveyed by others.


I can't help but think of the people behind the scenes as little people in my computer. Now I don't mean little in what they do, but since I never see them, my mind always thinks of them as a part of the spinning wheels of my computer motherboard.

1st Issue


On Friday, I had a couple of issues. I kindly addressed it to site support. Carson (the big spinning wheel) came back with an answer that would work very well. With this answer came a second issue. The nature of the problems is not what I want to focus on it here.

2nd Issue

The second issue kept me from writing and posting. My body wanted to panic; my mind kept me calm and focused. I notified site support, and for 5 hours they diligently worked on the issue until it they fixed it at about 2 am my time.
When I hit the, save draft button, and the spinning wheel worked appropriately. The emotion that ran through me was like a rush of drugs. I took a deep breath with a smile on my face and gave a special silent grateful thanks.


All-Big Spinning Wheels


Now when I think of site support, I conjure up a bunch of spinning wheels that are bigger than

life. They are my site system lifeblood.

Thank You from the bottom of my heart. I can't and would never want to do this without all of you.

Carson, I am sorry to say, but I now think all of the people behind the scenes, not just you are the big spinning wheels. You are all an incredible group of people.

There are no bounds for my gratitude for all of you. Thank You! Laura


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Recent Comments

38

They are excellent and awesome.

Yes they are!

Laura

Not had any problems yet but it's good to know there is a good support system to help. Many of the big companies are incredibly poor when it comes to sorting stuff out. Glad it's all sorted out

Just another reason why WA is so good.

Chris :)

WA is the best hands down.

Laura

Glad you got your issues solved. It's so great to have people on your team. I've struggled with website problems for years on my own. It can be harrowing!

Yes I did too. Our team is refreshing.

Laura

I agree 100%! Our support team is the best I've seen anywhere on the web. They simply get it done and do so quickly.

That means a whole lot to someone trying to run a business online. The only other item that ranks as high as a great support team is a dependable ISP.

Yes, yes and yes. I have worked with other tech support. Nothing compares.

Laura

Let's hear it for Site Support! They truly are remarkable.

Absolutely.

Laura

They are a great bunch over there, wherever they are... They've resolved a few issues for me as well.

Cheers,

Michael

They are incredible. I am convinced they can do anything.

Laura

I'm sure that your post won't go unnoticed by those behind the scenes. Those 'unsung techno-heroes.' Well said Laura and I'm pleased that your issue has been sorted.

Thank you. I do hope they see my gratitude. They are my heroes for sure.

Laura

Laura since you did the Shout Out for the Spectacular work that
Site Support does, I would like to join you. And if Carson is involved in it, to include him also.
I myself had a challenge with my site, Google Search Console and Analytics about a month ago and over about a week were able to help me get it straightened out.
Site Support is Awesome.

Sonny

Yes they are. And I am so happy they got it all taken care of for you.

Laura

It can be frustrating at times, but when they are called to duty, they stay with it until all problems are solved.

Yes they do. They are incredible. None like them anywhere.

Laura

What a wonderful note of gratitude.
I felt that same level of gratefulness one hideous Friday and early hours of Saturday and not only did I have Site support but two WA superstars were helping to bail me out.
The frustration which is a real kick in the head
To the polar opposite, you said it better than I did but I too felt the rush of Adrenalin when I received a small email saying private message, with it an even smaller message saying it was fixed

Good for you and glad you are all sorted 🤗

Thank you. I have a new love now, Site Support!

Laura

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