Good leadership in business

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Before starting your own business you need to ask yourself the following questions:

  • Why do I want to start business?
  • What is the vision of the business?
  • What is the mission statement of the business?
  • What is the real motive behind starting the business?
  • What are your core values and goals that will guide you and your running of the business?

Behind the success of every business, there is a secret to it and that is, to set SMART goals.

SMART goals are Specific, Measurable, Attainable, Relevant, and Timely.

It's easy to get distracted in life, that's why successful people use goals to stay focused on what's important. You'll find that it's a lot easier to accomplish your goals when you consistently move in the right direction.

It is very important that you fuel your inner motivation because without constant motivation, there is no driven determination and consistency in your routines to working towards your business goals.

True business, is about investing and helping people, workers and customers, not just thinking about making a profit. "You don't build a Business, You Build People And Then People Build The Business." Zig Ziglar.

To be a leader in the real business, you need to have a good heart and create a strong relationship to provide quality services that exceeds the expectations of the esteemed customers. The good idea in business is to build long term relationships with customers and clients and provide exceptional customer services.

WHAT IS CUSTOMER SERVICE AND COMMUNICATION?

Customer service is dedicated to taking care of the customer’s wants and needs by providing a professional, high quality service before, during, and after the customer’s interaction with the company, institution and business. It’s about anticipating and meeting customer’s or client’s needs and desires.

It aims to ensure customer satisfaction with a product or service, and their continuing relationship with the company.

Customer service is also about creating a positive experience for clients whenever they interact with a company and so is vital to a company’s reputation. It’s not just about reacting to your customers, but is also about anticipating, understanding and defining what they really want – even when they’re not sure themselves- and then delivering it seamlessly. It’s about anticipating and meeting their needs and desires.

Why is customer service important?

It costs five times as much to gain a new customer as it does to retain an existing one. Good customer service should minimise customer complaints and dissatisfaction.

For customers, the quality of customer service is often the most visible and significant aspect of their interaction with a company. The standard of customer service they experience makes a significant impression on them. It plays a large part in determining whether they buy from a company, what they say to friends and family about the business, and whether they remain a customer. Poor customer service, even an unfortunate conversation with a call-centre, may cause people to stop using a business, even if the quality and value of the product or service itself is satisfactory.

Meet customers’ needs – [The heart and success of the business]

Consider what special services your customers might like.

Create a community.

Your customers will feel valued if you treat them as members of a community. You can bring them together in numerous ways, including forums, interactive websites, and social media. You can learn from them through these interactions. Wealthy Affiliate is an example here. Understanding the world systems is a key to our success in interacting with it.

IDENTITY IS VERY IMPORTANT

Who are you? Do you know who you are? If you don’t, you have what is called identity crisis. It is very important to know who you are in order to stand against the obstacles of this world of business.


FAILURE

FAILURE – means you have tried something and you keep on trying, and trying, and trying until you get what you want.

The Acronym of the word FAIL:

F – First

A – Attempt

I – In

L – Learning

You may be disappointed if you fail, BUT you will be doomed if you don’t try.

Mistakes are proof that you are trying.

END – End is not an end. In fact: E – Effort

N – Never

D – Dies

That is why is very important to know our identity when we think of doing business.

Quote; “Try not to become a man of success, but rather try to become a man of value.” Albert Einstein.

Avoid people who focus on your weakness (your past) instead of your dream.


CHARACTER BUILDING IN BUSINESS

Do not be misled: Bad company corrupts good character.

  • Quotes; Character is what you are in the dark. D. L. Moody
  • Your behavior towards others says a lot about your character.
  • “You cannot dream yourself into a character you must hammer and forge yourself [into] one.” James A. Froude

TEAMWORK

The team is the basic building block of any company. Strong, effective teams are better than the sum of their parts. If the team has the right mix of skills and attitude, then great synergies can be achieved as long as everyone is pulling in the same direction! The team will produce more results and grow the company.

Teams go through stages of development often referred to as

Form, Storm, Norm, Perform, Mourn

Based on work done by Tuckman on stages of group development.

Form – the team comes together , and after some jostling for position establishes roles .

Storm- this is the phase in which the group seeks to improve, and work together.

Norm-the team settle into roles and authority, work better together, establish common understanding, team is more important than the individual.

Perform- team work well together, have clear objectives, review procedure, improve performance, values members, works with other groups, leadership develops, everyone’s contribution is important.

Mourn-this is the breakup of the group due to a member leaving, a sense of loss develops.

Team leaders need to support team development by being aware of the interaction between team members, anticipating and resolving problems within the team, reviewing performance, building trust, allowing for personal development within the team. They also need to deal with conflicts, enforce ground rules, keep everyone focused on the task and deadlines, and give feedback and rewards.

TEAM

T – Together

E – Each

A – Achieve

M – More

The team is flowing together with one mind and purpose.

I trust you have learned something from this post. Like and leave a comment.

Thank you

JohaneG

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Recent Comments

25

Thanks Johane

You are most welcome Julie.

Great business post, Johane. Helps put some perspectives into a business owner.

- Stanley

Awesome post!

There is a lot of good information in this post.
Thanks,
Pinkie

Thank you, Pinkie

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