Dealing With Abusive Organic Comments (Got My First Dose Today!)

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How Do You Deal With Negative And / Abusive Comments?


Getting organic comments on our websites is always a welcome and exciting thing. It means your content is getting the exposure it needs, which is ultimately good for your business.

But not all comments are positive.

Some are negatives and others downright abusive.

So,

Today was my "lucky" day. I have had this product review on page 1 on SERPs for quite some time now. It is basically an expensive "Affiliate Marketing" Training Program which promises to hand you over a 90 % Done For You Marketing Funnel. You simply copy what the owners are doing, pay Facebook Ads and you are good to go.

I did a thorough research and uncovered that they have an intricate Affiliate Program. Even got a video of one of the owners explaining how thier affiliate program works. ( Unfortunately the video was removed from Vimeo for some reason...)

Today I get email to moderate on my website. I jumped and boy, what a nasty comment! I must admit it upset me a lot. Probably because it was my first experience..

Anyway, I pondered what to do with this comment, I could have easily just deleted and moved on. But I decided to wait a bit and be calm, then I responded.

I am not sure if I responded well enough...

I tried to take the polite approach. Dont know if I succeeded. And I felt that it wasn't ok to delete the comment. I needed to respond. Did I?

Have you ever dealt with nasty comments? What's your approach?

Please share...

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Recent Comments

106

Hi Jane,
Your reply was great, but I wouldn’t even approve a comment that contained such blatant negativity and foul language.
My time is more valuable than using it to try and overcome that.
Like the saying goes: “Never engage in a battle of wits with an unarmed man.”
KyleAnn

🤣

Well said KellyAnn 😃

Yeah, I always liked that one too!

Kudos to you Jane in taking the High Road. Your response was classy and countered the negative comments Bruce made. If he doesn’t respond then leave the communication as is. If he sends another scathing comment, delete it all and block him. You don’t need someone like him raining down on you. All the best to you.

Thanks Edwin. Second time around, I won’t engage with him.

I would ignore him and delete his comment.

When we explain something like this, we defend ourselves. There is no reason for that.

I don't accept such negative comments at all. I would accept a polite but negative comment ONLY when I have a good reply that puts me in a strong position.

But I will never explain anything and never fight back.

It's my website. If someone has a different opinion, he can create his own website and write whatever he wants. In my website, I ignore negative guys and accept comments that add value.

Great approach. This was my first encounter. Comments here have helped me.
😂 @ they must go start their own websites

LOL, I loved your reply! You took the high road in the face of a really childish comment. Like @bpais1 said below, I would have changed the curse words to more mild words.

I'm only just starting out, so I haven't got any comments yet, but this is good to know when I get my first bad comment! Thanks for sharing.

Great idea. I’m going to edit the swear words. I appreciate

You handled it with grace. I don't think I would be able to if I had responded quickly without calming down first. Even after writing a response good chance I would be cursing in my thoughts lol

There is good and bad in almost everything so we just do our best to handle it the best way we know. I've dealt with my fair share of negative and abusive people. In the end just think of it as a learning lesson in life. I would keep the comment and even look back on it one day to feel proud how the situation was handled.

Thanks Rose! You made me laugh 😂

Glad that made you laugh. Laughter is the best.

Don't worry about negative comments welcome them they only give your site energy its all good.
i heard of a Affiliate Marketer did a Review on some head phones its started a heated debate till this day the berate is going on and he said he sold the most head phones. Any reaction is a good reaction.
all the best

Wow! That’s something else hey? Thanks Dwain

Hi Jane,

Negative comments - if they are easily refutable - are great to respond to if you have a convincing argument against them.

But, I would have changed the curse words to something less impacting before I approved the comment for my website.

Also, if the comment is totally nothing more than a vicious and profanity-laced tirade against you and your product review, I would simply just trash it and move on. It's not worth your time and it definitely is not good for your website.

I've gotten my share of them - and, this is how I've been handling it.

Jim

Thanks Jim.
I believe I can still go and edit the swear words

Don't worry about it Jane, because I think you answered very well. I couldn't have done better.

I've had negative comments as well on my reviews and most of them are from members of those programs I reviewed. They tell us we don't know anything about the program or about affiliate marketing and if we're not advertising our earnings, then it means we're not making money.

It looks like this person had a completely WRONG interpretration of your review and that will happen from time to time and we need to sometimes re-iterate or rephrase what we were trying to explain so they get the point.

We need to educate and share our knowledge, which is what you did here. I applaud you!

I wouldn't delete the comment if I were you because it shows your readers that you're not trying to run away and that you STAND BY what you write in your review. And it also shows that you're professional no matter the situation.

Hey Reyhana
Thank you very much!
I am not going to delete that comment. Yeah, I'm growing. I appreciate your comment.

I will call you when I need to politely tell someone off lol. No seriously, amazing response, you put the guy in his place.

How do I deal with nasty comments? Well, our niches are different, but generally I remind haters that my blog reflects my opinions, their blogs reflect theirs. And if they do not have a blog themselves, I suggest that they start one to vent out their frustrations.

In any case, again great answer!

hey Andrew,
You just made me laugh! Thanks for that. LOL.
I hope you tell them to start their blogs @ WA because its the best!

Wow! Your response was great! You sounded so much more intelligent. You didn't stoop to his level of "calling names" etc. Sometimes it may be best to delete these kind of comments, and I am not experienced enough to tell you when that should be done, but I really liked your response..

Totally agree with your words about respons. But I do delete ;-)

Hey Karen,
Thanks. I must admit It spoiled my day, almost deleted. I agree, some of them just need to be erased.

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