Dealing With Abusive Organic Comments (Got My First Dose Today!)
How Do You Deal With Negative And / Abusive Comments?
Getting organic comments on our websites is always a welcome and exciting thing. It means your content is getting the exposure it needs, which is ultimately good for your business.
But not all comments are positive.
Some are negatives and others downright abusive.
Today was my "lucky" day. I have had this product review on page 1 on SERPs for quite some time now. It is basically an expensive "Affiliate Marketing" Training Program which promises to hand you over a 90 % Done For You Marketing Funnel. You simply copy what the owners are doing, pay Facebook Ads and you are good to go.
I did a thorough research and uncovered that they have an intricate Affiliate Program. Even got a video of one of the owners explaining how thier affiliate program works. ( Unfortunately the video was removed from Vimeo for some reason...)
Today I get email to moderate on my website. I jumped and boy, what a nasty comment! I must admit it upset me a lot. Probably because it was my first experience..
Anyway, I pondered what to do with this comment, I could have easily just deleted and moved on. But I decided to wait a bit and be calm, then I responded.
I am not sure if I responded well enough...
I tried to take the polite approach. Dont know if I succeeded. And I felt that it wasn't ok to delete the comment. I needed to respond. Did I?
Have you ever dealt with nasty comments? What's your approach?