Anyone Use Ebay? I Wont Be Again!
I thought I was onto a winner when I discovered Ebay... I know that it has been around a long time but what could be more altruistic than selling what you dont want to someone that does want it? A really positive step in our environment. Well it is when it all goes to plan...
So my son and I, now we are in the UK for an enforced period, decided to take advantage of upgrading our phones and getting better deails with our respective service providers. We both had phones that were still current models and thought it would be a great idea to sell on Ebay..
I havent done this before, mainly because the last 6 years have not been in the UK long enough to work out what you do... But lockdown... well plenty of time on my hands, thought this would be a great way pass on what we dont want and get some funds for them.
Both phones sold quickly. Sent them both off, had them on special delivery tracking, both delivered successfully, heard nothing for two days.... Then one of the sellers decides that they dont want it..... hmmmmm... well unfortunately there is no return for items purchased that are unwanted... But they keep emailing me, saying that there is no point them having it if they dont want it and want to return it..... I am quite reasonable and understand their predicament but there is no return for this.
3 hours later I get an email from Ebay saying the buyer has requested a refund as the phone is not the product they purchased !!! Oh my! Now that was a shock !
What I hadnt calculated into my considerations in wanting to get some funds for these two phones is that I am dealing with people who dont think the same way as me and have the same values as me. They dont care how they get what they want, and if it involves lying about something, then they are happy to just do that, to get what they want.
However that was not the intent of this blog. The intent was to demonstrate that whilst I thought Ebay was a safe and responsible platform to sell products on, it really isnt.
They have no regard for the seller. As far as I can see sellers rights are almost non existent. I put in a report about the sale and what had happened, they were not interested in anything I said, and took what the buyer had said on face vaule, that I had sent the wrong product. They are not interested in the photos and video I took of the phone. It was a simple and straightforward email telling me to accept the return and refund.
I also noticed that as a seller, I cannot leave negative feedback about a buyer. When I looked up the buyer to see if others had had a problem, I thought they were 100% a good buyer as they have 100% positive feedback... until I read some of the comments.... they were nearly all negative but with a green+ because Ebay doesnt allow me as the seller to pass on my feelings about the buyer in the sale. Now how is that representative of that person as as member of Ebay? They can leave negative feedback for me as the seller.
Im frustrated about this but not going to let it bother me. Way too much else to do, so I will await Ebays reply to my latest message and probably just accept the return but will not be refunding until I get the phone back in my possession and make sure it is the phone I sent in the first place.
Frustrating... but the moral of this tale is, nothing is as sparkly as it looks. I will not be using Ebay again.