Kindly see the above image where I have written around 1224 words with images but something happen after I saved and the whole thing disappear under wordpress editor - Visual.

Pls see below when I click text, the wordings are back. Very strange. Does anyone encounter this problem before?

Is it a problem inside Wealthy Affiliate or something to do with pluggin?


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NORZ Premium
Hello Stanley, here are some cases that you might want to consider. First try flushing your DNS, 2nd try disabling your plugins especially if you have new one installed and check back your visual editor. There is a very helpful blog by Autumn but unfortunately I can't find it. Try asking her instead - here is her link https://my.wealthyaffiliate.com/autumn56/blog

If it still didn't work here is your final resort from JImbo hope this help.

-Norz
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stanleytee Premium
Norz,
I did unplug everything and even remove the theme to just a standard theme. As I slowly add the pluggin back individually, nothing went wrong thus I am not able to identify which pluggin caused the problem. I suspect it may not be pluggin, maybe something else.

Next, I will approach Autumn and find out from her in terms of what are the possible causes.
Thank you very much for your guidance.
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NORZ Premium
Hello Stanley, yes don't worry. You still have more choices left. here is the blog of autumn. Finally I found it.
Hope this solve your problem.

-Norz
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PIOFJR Premium
Close some tabs, if the problem persists try different browser.
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stanleytee Premium
It has been resolved after I sent to helpdesk. I am still trying to find out why this problem happen. I want to identify the problem so that I want to learn from this experience.
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RaquelT Premium
Go to Site Support. In the upper left bar under live chat, go to site rubix, then go to site support for technical issues in your site. They're very prompt in replying.
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stanleytee Premium
ok thanks. I sent the request to them. Thank you.
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stanleytee Premium
Is there a technical helpdesk in Wealthy Affiliate? I have deactivated all the pluggins and also change the theme to a standard theme. Still the problem exists where I am not able to see words and images under wordpress - VISUAL. Does anyone know where to activate Wealthy Affiliate helpdesk?
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LeeRaybould Premium
Hover over the blue "SiteRubix" button which can be found to the to left-hand corner of your screen.

The first option will take you to the sitebuilder, and the last option on the list is for the support team. Hope you're able to resolve the issue.
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stanleytee Premium
ok, i will ask the support team. Thanks.
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jvranjes Premium
It can be some plugin, but before that clear browsing history and restart.
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stanleytee Premium
Thanks for the respond. I am using my wife's laptop and it is giving me the same result. In my own laptop, I had already cleared the cache but the result is the same. At least, I can eliminate the problem is not at the end device so I need to deduce whether it is inside wordpress or one of the pluggin or hosting from WA. If anyone encounter similar problem, do share with me your experiences so that I can speed up the process. Thanks,
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