I have a Premium Personal Trainer Pro theme on my main website. When I try to update the theme I get an error message:

Personal Trainer Pro Update package not available.

Do I need to notify Site Support, WordPress, or the theme owner?

Mark

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Triblu Premium
Hey Mark,

For theme issues you need to always submit a support ticket to the theme developers website... same goes for plugins.

SiteSupport here is for server issues.

Hope you find this helpful.
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ExpatMark Premium
Thanks Trish. That is what I thought about suport. I got it to update but it recommends 6 extra plugins. I have 22 already and site speeds are 97-100 and around 90 on mobile, so my plug ins are playing well together. I found the site support for my theme, but looks like all fine now. Gonna sleep on it and re-check in the am.
Two straight days of 14+ hours working on WA and websites, my head spinning. I need a cocktail. lol 2 umbrellas!

Mark
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Triblu Premium
LOL, now you know what it is like serving client's by creating their websites... following their likes and dislikes... and working with different themes (thus different theme developers) too. LOL!

Hope you slept well Mark. Have a great day!
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ERichardson1 Premium
Good evening my friend, first I wood start With the theme owners, then if that does not work site support is your best bet, they're always help me when I have a problem. May Prosperity be always with you.
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ezformula Premium
COntact theme owner
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keishalina Premium
... reply #2 ... and by the way, there was a comedy movie (last century) and the answer is 'ghost-busters!' ... who ya gonna call?! ... well, it may just be 'gremlins' in this case, lol ... :o)
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ExpatMark Premium
Were you even born when Ghostbusters was out? I do not see anywhere on Wordpress for any support, just Q&A's and forums. Argh!!!!!!!!!
I did see where automatic updates are not available for this theme. My brain hurts. Will try again tomorrow.

Thanks

Mark
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keishalina Premium
... hhaa-hee-tee-ee ... so-o funniee-e ... most of the best was last century! ... can u believe we're running right into 2020?! ... just seemed everyone was so concerned with y2k (happened to be in an IT office back then) .... anyway, after a wee rest of your noggin -- hope you'll be feelin' better soon ... try drinkin' a couple of glasses of pristine water -- that'll likely help any dehydration from all that concentration and work you've been doin' ... cheerio ... :)
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keishalina Premium
... sure all three and i'd start with the theme author/originator and when it was last updated? ....especially if you paid for the theme... maybe the update was in progress at the same time you were on? ... try it again and see if you get the same result -- electronics! ... hope it all works out ok for ya!
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