I have my main site http://catherineford.com/and four or five times this year I have had to re install it. Everything is fine when I post daily but when I leave it for a few days I can't login to the dashboard. When I try I just get directed to the home page.

This is a pain for two reasons, the first is the last time I did it I forgot to install the back up plugin. is there a way I can copy it from the hosting control panel (hostgator).

The second reason it is a pain is because I keep re-installing the same content and this cannot be doing my rankings any good. I think maybe that it could be caused by conflicting plugins. However I would like the opinions of some of you techies please?

Any help anyone could give me would be gratefully received please

Thanks in advance Catherine

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jthopkins Premium
Had it happen to me a couple of times. I finally realized I was being hacked. The last time I changed to a ridiculously long password. It hasn't happened since.
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TheCatherine Premium
Its not a security issue I have a very long username and password. However the reply isw valid and anyone reading this who hasn't done it should do it immediately
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kholmes Premium
Techhound had a good suggestion also about plugins, I had one I activated that was interfering with my insert/edit window, I couldn't see the lower half of it.
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kholmes Premium
Next time this happens I would try restoring your computer to an earlier date. Do you run a CC cleaner or any anti- malware programs to clean up any malicious software, CC cleaner cleans cookies and files....etc. I do this on a regular basis, especially if you are using a lot of different software and running more programs than normal.
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TheCatherine Premium
yes I do and I also install WP manually
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kholmes Premium
I figured you did...good work!
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judebanks Premium
Catherine, even though you cannot login to the dashboard, you should be able to access your files and directories via FTP.

I hope that Hostgator resolves the issue for you.

If it happens again, the link below has some fixes. It looks a bit daunting but the solution might be there. .

http://codex.wordpress.org/Login_Trouble

IMPORTANT TIP:

I suggest that you always have the TwentyFourteen (or the latest WP default theme) uploaded in your theme section. Because then you can temporarily rename your active theme (using FTP).

Doing that causes the default theme to become active instead and thereby resets the WP default settings. That might then enable you to login. Once logged in, reactivate your current theme.

~Jude
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TheCatherine Premium
Thanks Jude, I have worked my way through every bit of that page to no avail but it is extremely useful to have that link under the question as it may well help someone else.
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judebanks Premium
You're welcome, Catherine. I hope you can get it resolved.

At my previous hosting service (not WA), temporarily changing the current theme name via FTP has saved me a few times, enabling me to login when I otherwise could not. ~Jude
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techhound Premium
Hey Catherine,

It could be plugins. But it could also be that you are getting hacked. I would contact Hostgator and describe the situation to them. They have utilities on their end they usually can tell what is happening to your site and whether plugins are causing you problems or whether it's that you're getting hacked. They also usually have a backup that can be restored, although it's always a good idea to have your own as well.

Another less common cause of mishaps comes from poorly coded themes. Again, Hostgator should be able to help whatever is causing problems for your website.

Best Regards,
Jim
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TheCatherine Premium
Thanks Jim,
For your really detailed answer. I had not thought about contacting Hostgator. However, I don't think it is a hacking issue as I have a 16 character login code and 24 character password, obviously computer generated.

Duh, if I had a brain I would be dangerous!
Catherine
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techhound Premium
Hey Catherine,

Based on your response, I would likely rule out hacking as well. But Hostgator should be able to tell if there were log ins from various sources but again the chances are slim based on your strong credentials. Which makes me think that it's a plug in issue. Again, they should be able to help you pinpoint the problem.

Best Regards,
Jim
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TheCatherine Premium
i have a plugin that limits the number of times that anyone can attempt to login and they are logged out after 20. I don't think that the site can be hacked in twenty attempts I am talking to hostgator live chat now
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MarionBlack Premium
HostGator Live Chat is excellent but they do state on their website that they don't offer help with WordPress problems. You may have to go to Wordpress.org or the theme creator's website to find out what the problem is. Another point: always leave a backdoor you can access your website through by creating another User with Administration rights so if you can't log-in with one ID then use the other.
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TheCatherine Premium
They are happy to disable all my plugins which hopefully will cure the issue
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MarionBlack Premium
That's awesome. I've been with HostGator for over 8 years and I've used their Live Chat many times. Always polite and helpful and their technical knowledge is great, they've fixed lots of problems for me. ~Marion
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techhound Premium
If you plan on bringing back some or all of your plugins, it's a good idea to bring them back one at a time and see which one is causing the problems. Test them out for a day or so and see which is the culprit. Just out of curiosity, did you install JetPack on your website?
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TheCatherine Premium
I am a numptie when it comes to technology and hostgator service is the best there is
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