Hi there,
We are currently in the process of moving one of our new clients’ email inboxes from WA to our servers, and we need the IMAP details for an accurate IMAP
Where to find imap details for email sync?
Hi there,
We are currently in the process of moving one of our new clients’ email inboxes from WA to our servers, and we need the IMAP details for an accurate IMAP
I don't think you can move the atmail from wa - the same as other hosts.
the only details your have available are the settings for the smtp- which i am sure you know are under the email tab.
can you not setup the new email and import the mail from the current email address.
good luck
Phil
or try sitesupport
Hi
I did my first post and got feedback from one member last night and all was fine. My site should look like this.
Hi Katie. Throughout the day it has reverted to normal and then back again! I think there is a problem with an image I inserted and seems to be more of a problem on my iPhone than any other device. Thank you very much for checking and letting me know.
Kind regards
Ruth
It is coming up OK on my laptop now but not on my iPhone (looks like bottom photo). It had worked fine on both before.
Is the theme you're using mobile Friendly?
Also left a comment on your site, awaits moderation:)
J*
Moderated and approved Joseph! :-)! Thank you so much for leaving my first comment. Makes it all feel real. We just managed to upload the website on my daughter's ipad mini and my iPhone. It looks great on the mobile platform which is one reason I picked that theme. It's been downloaded 20000+ times and received excellent reviews. Something has made it temperamental though. Many thanks for the help - greatly appreciated. I'm sure I'll have a few more techy issues along the way. And I now know what a child theme is.... Every day is a school day! Best wishes
Ruth
Hi Ruth, it's really hard to to see from your pic, could you leave your website url on your post ?
Thanks :)
Joseph
Hi Joseph.
Thanks. I just loaded it again and it was back to normal!
http://theswandoctor.com/
It has been going from normal to problematic since last night?
Kind regards
Ruth
Make sure all is updated, also, are you using a child theme ?
Maybe post your link right into the post you just wrote, so others who come will see it and give you their thoughts. :)
To your success
J*
I'll do all you suggested Joseph. Thank you. Silly question time- what is a child theme? Kind regards
Ruth
Please ruth, there are no silly questions.
Rather go into a lengthy explanation, here's a link that says it pretty much. Not complicated at all.
All the lingo, took me quite a while to learn :) What is a Child Theme and Why Use One? J*
Thanks Joseph for this. It still doesn't load up correctly on my mobile but fine on the laptop. I'll read that now.
Best wishes
Ruth
Hi, I am not sure at what lvl of training you are but later down the road if you havent gone through the training you will find more help on how to set up your website. It will be basic and easy to understand, so no worries.
Hi, I'm in the middle of course 2. Website is set up with a few posts and looking great. It's now not loading with all of the content and theme. It did look like the top photo - it's blurry cause I photo shot it from site Rubix manager so people could see what it should be like. Thanks
Ruth
have you tried the siterubix support, because it might be a techincal issue? At the same time I went on your site and it looks good, so I dont know if it is only on your computer.
Hi Benedetto. No but I think it must be a tech issue, so I'll do that now. It did it last night. I went in and reloaded my post which 'fixed it' at the time. Same again this morning - sigh! Thanks for responding to my question
Ruth
See more comments
Help! why does my site not look right?
Hi
I did my first post and got feedback from one member last night and all was fine. My site should look like this.
Hi Katie. Throughout the day it has reverted to normal and then back again! I think there is a problem with an image I inserted and seems to be more of a problem on my iPhone than any other device. Thank you very much for checking and letting me know.
Kind regards
Ruth
It is coming up OK on my laptop now but not on my iPhone (looks like bottom photo). It had worked fine on both before.
Is the theme you're using mobile Friendly?
Also left a comment on your site, awaits moderation:)
J*
Moderated and approved Joseph! :-)! Thank you so much for leaving my first comment. Makes it all feel real. We just managed to upload the website on my daughter's ipad mini and my iPhone. It looks great on the mobile platform which is one reason I picked that theme. It's been downloaded 20000+ times and received excellent reviews. Something has made it temperamental though. Many thanks for the help - greatly appreciated. I'm sure I'll have a few more techy issues along the way. And I now know what a child theme is.... Every day is a school day! Best wishes
Ruth
Hi Ruth, it's really hard to to see from your pic, could you leave your website url on your post ?
Thanks :)
Joseph
Hi Joseph.
Thanks. I just loaded it again and it was back to normal!
http://theswandoctor.com/
It has been going from normal to problematic since last night?
Kind regards
Ruth
Make sure all is updated, also, are you using a child theme ?
Maybe post your link right into the post you just wrote, so others who come will see it and give you their thoughts. :)
To your success
J*
I'll do all you suggested Joseph. Thank you. Silly question time- what is a child theme? Kind regards
Ruth
Please ruth, there are no silly questions.
Rather go into a lengthy explanation, here's a link that says it pretty much. Not complicated at all.
All the lingo, took me quite a while to learn :) What is a Child Theme and Why Use One? J*
Thanks Joseph for this. It still doesn't load up correctly on my mobile but fine on the laptop. I'll read that now.
Best wishes
Ruth
Hi, I am not sure at what lvl of training you are but later down the road if you havent gone through the training you will find more help on how to set up your website. It will be basic and easy to understand, so no worries.
Hi, I'm in the middle of course 2. Website is set up with a few posts and looking great. It's now not loading with all of the content and theme. It did look like the top photo - it's blurry cause I photo shot it from site Rubix manager so people could see what it should be like. Thanks
Ruth
have you tried the siterubix support, because it might be a techincal issue? At the same time I went on your site and it looks good, so I dont know if it is only on your computer.
Hi Benedetto. No but I think it must be a tech issue, so I'll do that now. It did it last night. I went in and reloaded my post which 'fixed it' at the time. Same again this morning - sigh! Thanks for responding to my question
Ruth
See more comments
I don't think you can move the atmail from wa - the same as other hosts.
the only details your have available are the settings for the smtp- which i am sure you know are under the email tab.
can you not setup the new email and import the mail from the current email address.
good luck
Phil
or try sitesupport