A bit of a grim post to have to make
What's this about?
One of the posts on my blog tells of some property training we went on last year. Some negative comments have started to come through recently on the post, and i've just found out from another property forum that a guy who had taken the same training (and spent more than he could afford) has taken his own life.
Naturally, emotions are running high in his social circle and the property trainer Samuel is getting the blame because the guy actually desperately asked for a refund several times when he came to his senses and was refused.
This got me thinking, why didn't Samuel have an unconditional refund guarantee for things like this? It can't be judged his fault that the guy ended up taking his own life (no-one knows of any other underlying issues, but he was ex-forces and may have had PTSD/depression), but if someone desperately requests a refund and explains why, it should be apparent that it needs to be granted.
So, if you you are selling a course, a service or mentorship access/membership, do you offer an unconditional refund?
If not, why not?
If this gets into the press, it may well destroy Samuel's business. Is it worth the risk? No fee or payment is worth this. How Samuel reacts now (hindsight is a wonderful thing) will be pivotal for his reputation and credibility. The knives are already out 😏
What do you all think?