Live Chat Dos and Don'ts

byDianeScorpio

18.1K followers

2 years ago

So, as you may know, I spend quite a bit of time in Live Chat and answer as many questions as I can.

There may be some of you who have perhaps not ventured there as yet, or have done so in the past but have not enjoyed the experience for one reason or another.

I thought I would put together some useful advice as to how it works.

We are all Members in Live Chat

The first thing to know is, that all the people in Live Chat are just members like yourself.

(Other than a daily visit from Kyle!)

So, we volunteer our time when we can, but we don't work for WA and unfortunately, we are not paid!

Therefore, If you have a problem and are not happy with some aspect of the platform, don't be abusive or swear at us.

If you give details of your issue in a polite manner, we can guide you to the best way of resolving it.

Wait for the Answer

The next thing to consider is that if you ask a question, please hang around to see the answer.

And acknowledge that you have received a reply that answers your question.

Earlier today, I answered 3 questions and welcomed a new member, and nobody responded.

I have no idea whether they have seen my reply, or if it answered their question.

Please don't come back several hours later and then respond, because I will probably be gone.

This goes back to the fact that we pop in when we can.

Just because we answered your question 6 hours ago, doesn't mean we are still around to continue the conversation!

Hit the Reply Button

When responding to someone, please hit the "reply" button under their name, so we can see who you are talking to.

Otherwise, we might all answer at once, making the conversation unclear and muddled.

Jump In Whenever You Want

Don't be afraid to jump in with a web or business-related problem, if you see that the chat is more of a personal nature.

Yes, Live Chat can be a social area, but at the end of the day, we want to help!

Don't Spam!

You cannot add affiliate links or advertise your services or otherwise promote to other members.

Of course, this applies to elsewhere on the platform as well.

Don't add a link to your website, unless it is necessary for us to see the problem.

When Not to Use Live Chat

If you have a billing problem, we can't help.

Send a Private Message to Kyle or Carson, or go to wealthyaffiliate.com/contact and select the billing option.

If you just want someone to look at your site to see how you are doing, or want feedback, use the appropriate threads.

If you have a technical problem with your website, we may be able to help, but please try Site Support.

They are available 24/7 and usually respond pretty quickly.

Don't ask how much money we are making; it's a surprisingly popular question and nobody will give you their financial details!

Please Join Us!

I hope this helped ease your mind about using Live Chat.

The majority of us are friendly and helpful, and from all over the world, so there is usually somebody there, no matter your time zone.

If you find a particular person not to your liking, then just ignore them.

You can send any of us a Private Message, if you prefer your problem to be dealt with in a one-to-one manner, or if Live Chat moves too fast, and you can't follow the conversation.

Let's chat!