Top Class Service From Support

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4K followers

I have just received extremley fast service from support.

It's important to give credit when a job is done so efficently and quickly.

I logged on to my site today and found I had gained 5 new admins overnight! The first thing I thought was a hacking attempt had ben made so I tookm a screenshot and messaged support.

I received a message within 10 minutes with an explantion and action undertook.

The explanation has given me peace of mind and I will know how to deal with it in future and not worry.

here's the reply:

These users may be added due to plugin bugs, also we have updated the plugins on your website. You can remove the unknown user from your WordPress Admin area.

I wanted to share this for a few reasons, as I said at the beginning of my post, I think it's important to give praise and acknowledge excellent service.

Where else does an admin team take action so fast?

Also I wanted to share incase other members have the same experience as I have done.

It's not a hacker so don't panic! As explained there maybe some bugs in a plug in but it's always advisable to let admin know.

Also I have learned a lesson from this and thast is to do my own updates so it doesn't happen in the first place! ha ha

have a great day everyone!!

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Recent Comments

41

Great advise on this plug in issue...those things can be tricky at times.

Than you

You're welcome

Thank you Darren, a great and useful post and yes, I agree with you, it's great to give credit when we receive such great service.

I'm glad that no one was trying to hack your site, no one wants this to happen.

Enjoy your day Darren.

Roy

Thanks ROY

Hope your having a good day to!

I am indeed Darren, although the weather is classic November-ish!

Enjoy your evening.

Roy

These guys are great. Anytime I have had to use them it was always within minutes.

Carson and Kyle are hardcore about customer service and thats from all aspects of the platform.

Dale

Very true Dale

Thanks kindly for sharing ! ... ⭐️

Thank you for this important reminder

Jeff

thanks for sharing your experience, will keep an eye on mine

Please go into your wp settings too and uncheck the box before anyone can register in discussions and reset your password

Good point Leo’s I’ll double check them

Thanks for sharing
And indeed regu check your updates
Have a great day
Tommy

I sure am !

Great post, Thanks

Thanks for sharing, it's good to know.

Your welcome

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