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Hello community

Being aware that I do not know English and the fact that I'm not yet 4 months since I'm on WA, I'm happy with my performance. I have completed the entrepreneurial certification courses, I am a few days on the second place on google, on the 1st place on yahoo, I have only 21 posts, but it seems they have been appreciated by the search engines; but I did not get out of Kyle's advice, as far as I could understand lol. I think it would be good for site owners to review videos, be subtitled and automatically translate as youtube, considering that there are people in the WA community all over the world.

Now I want to tell you about my experience yesterday, a frustrating and disappointing experience. All day I could not log in to my WA account, receiving the message to become premium; or I'm a premium. I think it is an error in the system. I could only contact Kyle and Carson by email. I wrote them what happened to me (it's the third time in four months). Carson did not answer me until today, Kyle wrote to me that he does not have time for that; it's usually a jumble, I think it was an automatic answer. Quit after 12 o'clock, I could log in. I wrote the support that happened to me and I asked for an email address if it would happen to contact them. The support responded and told me to make a screenshot. But what capture to do, I was already logged in, I did not have the screen that rejected me from logging and told me to become premium; I'm already premium. Which support did not answer me anymore. If someone lived the same experience, please send a message and tell me how you worked out. Thank you.

Have a nice day


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Hi Carmen that can be so frustrating when that happens, it can be hard to get in contact some times, both Kyle and Carson are extremely busy so sometimes it can be hard to get hold of them.

Usually when you have trouble logging in it can be a glitch in the system. Sometimes refreshing that page can be helpful or just leaving it a little while and then trying again. even look at resetting your password.

- Access account setting via the drop-down menu by your profile image on your WA home page.

- scroll down to password and click edit.

I struggle at times with a poor connection, my workaround is to just stay logged in, so each time a come here the WA site just comes up no problems.

If you are having difficulties, this link may be helpful,

https://www.wealthyaffiliate.com/contact/

Just select, general inquiry from the drop-down menu in the category section, then just write what you are having an issue with.

For doing screenshots this app may be helpful it is free to use if you have any problems just get back to me, on this thread.

https://monosnap.com/welcome

Best wishes, you are doing very well considering that English is not your first language.

Alex





thank you Alex for guidance and appreciation; the weekend is approaching, so I want you to spend it as well

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