About Bek8
Rank 232247
109 followers Joined April 2020
While living out of a suitcase for four years as Cabin Crew I completely fell in love with the world. From pool parties in Vegas

Posts

2

Questions

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Everything Wordpress
Updated

My website loads when I search for it, but WordPress isn't working. It's working for my partner on his website, who is in the same room as me. His works from either laptop and

Have you tried clearing out your history & chace for the last 24 hours? I've found that can help sometimes when things aren't quite working! If no luck there then site support should be able to help!

It could be a Cache issue for your specific website.

When you say it's not working, what do you see? Can you see the login screen? Can you login but just can't do anything?

Have you revently updated WordPress Core, a Theme or a Plugin?

Thanks for your reply!

I updated everything it said needed updating today, but as did my boyfriend on his.

When I press 'log in now' it shows the 'logging you in' page and then after a few seconds just says 'This page isn't working'

On Safari it shows the 'logging you in' page and then the page just goes blank - just white

I don't even know what Cache means so you can imagine how stressed I'm feeling right now haha!

If you're seeing the White Screen of Death, you will need to contact SiteSupport, so that they can investigate for you.

It looks like there's a conflict with a Plugin somewhere, so they might have to restore your website to the latest backup.

Ok I'll try that, thank you!

Do you know roughly how long something like this takes to be resolved? Hours? Days? a week?

Just so I don't spend a week fretting if it's normal to take that long haha!

SiteSupport should get that fixed within Hours for you, they usually respond within 5-10 minutes. Definitely not Days or Weeks though :-)

Ok thanks so much for your help!

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Wordpress won't work on chrome or safari or on any laptop!?

Wordpress won't work on chrome or safari or on any laptop!?

asked in
Everything Wordpress
Updated

My website loads when I search for it, but WordPress isn't working. It's working for my partner on his website, who is in the same room as me. His works from either laptop and

Have you tried clearing out your history & chace for the last 24 hours? I've found that can help sometimes when things aren't quite working! If no luck there then site support should be able to help!

It could be a Cache issue for your specific website.

When you say it's not working, what do you see? Can you see the login screen? Can you login but just can't do anything?

Have you revently updated WordPress Core, a Theme or a Plugin?

Thanks for your reply!

I updated everything it said needed updating today, but as did my boyfriend on his.

When I press 'log in now' it shows the 'logging you in' page and then after a few seconds just says 'This page isn't working'

On Safari it shows the 'logging you in' page and then the page just goes blank - just white

I don't even know what Cache means so you can imagine how stressed I'm feeling right now haha!

If you're seeing the White Screen of Death, you will need to contact SiteSupport, so that they can investigate for you.

It looks like there's a conflict with a Plugin somewhere, so they might have to restore your website to the latest backup.

Ok I'll try that, thank you!

Do you know roughly how long something like this takes to be resolved? Hours? Days? a week?

Just so I don't spend a week fretting if it's normal to take that long haha!

SiteSupport should get that fixed within Hours for you, they usually respond within 5-10 minutes. Definitely not Days or Weeks though :-)

Ok thanks so much for your help!

See more comments

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4-Steps to Success Class
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Core “Business Start Up” Training