Good day to you this day of your time! How are you?

Alright! Today's question.

What would you do?

Situation:

You ask for SiteComments with the URL to WA testimonials, and you wait expectedly that members will tell you how much they love WA and where they are in their WA journey.

Problem:

But, the response you get is, beautiful comments on how great your website it, and how another post was his favorite, and then goes on to provide a comment on a complemently different and irrelevant post to what you were asking.

Options / Pros / Cons

1. Reach out to the nice man and try to work it out

Pro: Ask to revise / or edit post

Con: Sometimes, No contact information; no WA username; no way to contact. This case, I could not find any contact info.

2. Disapprove the comment

Pro: Does not publish the comment that is not relevant to your post

Con: Might discourage the kind man; and I feel bad, sending him the bad news

3. Approve the comment and then delete it

Pro: Avoids hurting anyone's feelings

Con: use up 2 credits without a result

4. Reach out to you kind people by this Question

Pro: get more insight and leverage the exprience of others

Con: none really.

What would you do?

To your continued success,

Rupert.

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Recent messages
Dhind1 Premium
Do not approve comments that are not giving the response that you requested - you are just enabling similar behaviour.

You can reach out and try to work it out - but I would say that maybe 10% would be successful. If they knew what they were doing you would not need to "work it out". Therefore, they will be unable to understand your query.

I would say disprove the comment, but I understand this is difficult - like you I am reluctant to complain when it comes to others. The suggestion below to reject with an explanation seems like the best choice.

Good luck.
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Rupert4U Premium Plus
Hello Alex! Thank you for the insight. I appreciate you taking the time to write out your thoughts. I finally made a decision. I rejected the comment with an explanation. Thanks to you and others here at WA, I have peace of mind. Rupert.
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BrendaMZ Premium
Hi Rupert, most people have given their thoughts on the subject. I am with Kyle and Trish. If it was me, reject it with an explanation. I did get a few comments rejected. Kyle is right, its a typical newbie error about getting confused between SiteFeedback and SiteComments. I was one of them, made a newbie oops due to that confusion.
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Rupert4U Premium Plus
Hello Brenda, thank you for sharing your experience with me. It is very helpful. Rupert.
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Triblu Premium
Hey Rupert,

I agree with Kyle, as I've declined such silly comments myself. Then I've provided the person with the following tutorial: to help them tell the difference.

Hope you find this helpful.
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Rupert4U Premium Plus
Hello Trish, Thank you so much! Funny thing, I found myself asking questions on that post from 1 year ago. Seems I am the first one up! Yes, this is very helpful. I will keep it handy.
Rupert.
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philmedia Premium Plus
I get it all the time, it's just the process, and they get confused between reading as a reader and commenting as a colleague. The two are very different.

Comments your a reader
Website feedback you're a helpful and constructive colleague. I write to them and explain the process. But I do delete and disapprove of the comment. Good luck, Phil
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Rupert4U Premium Plus
Hello Phil,
I think what you mentioned here is what I am going to have to do, as I am not able to contact him.
Thanks! Rupert.
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philmedia Premium Plus
I think that is fair, Rupert. At the end of the day, we are running a business, and the set-up is clear. I hope it goes well. Phil
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lucbizz Premium
My opinion , better to get hurt by the truth than comforted with a lie. Are parts of the comment useful? Edit and ask permission to add like that. Or delete completely, send him/her a message why you did it.All is up to you, consider your blog is not a democracy.
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Rupert4U Premium Plus
Hello Luc,
"your blog is not a democracy"
Lovely statement. Thanks for saying that.
Rupert.
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