Shout Out to Site Support Those Guys and Gals are Awesome

byAlexEvans

11.9K followers

Updated 5 years ago

Wealthy Affilaite Site Support Who or Where Are They?

I say guys and gals because I know nothing about them, I assume that in this day and age there will be a mixed bag of helpers and technicians.

We don't see them, they operate in the background ready and willing to lend a hand, some days I wonder where on this good earth, they hang out, I assume they have families and do stuff like the rest of us, it is just that they have a bent for technical stuff. So Kyle and Carson must have quite a crew of organized folks because it runs 24/7 just like WA.

Some Reflections

Just a little background, the further you go down the track the more things can go wrong and at times they can have a habit of doing that, when you least expect it.

Everything keeps changing at the rate of knots, it is kind of to be expected in a way.

"It is not that you set out to complicate things, we can be complex creatures by nature".

Not speaking for everyone, perhaps just for me.

Bit of an Issue

Anyway, I had managed to dig myself a pretty big hole on the day I forgot to take my ladder with me, I probably spent a day and some trying to nut something out and find a solution, in that usual "dog with a bone mode", I forgot all about site support.

So in that light bulb moment, I thought I will give the guys a call.

All my experiences with site support have been really positive over the years, and this case was no exception. I submitted the ticket, they got back to me in a timely fashion, letting me know that they were on the case and not much later they had created a solution their end that worked, problem solved.

I was so grateful because at the end of the day they just saved me a lot of headaches and a lot of cash, really appreciative, it just reminded me once again of what we have here in WA, if you look at the total package we have something really special here.

The whole place is geared to make you succeed, and the thing is that it just keeps evolving and the key is that as stakeholders we can evolve along with it.

Good in Good Out

If you want good out then you have to put good in, it is the universal law of the internet So when you submit a support ticket it is a good idea to give as much information as you can, be as clear and concise as you can, even take a screenshot if you think that it would help and as we know a picture creates a 1000 words.

In the beginning, you may not know exactly what you are looking for or what your issue is for that matter, chances are they have seen it before and will be able to help.

Express your issue/issues the best that you can.

Keep your interaction positive and professional, do that one thing and your business interactions will flow, that is some secret sauce.

As an analogy, it can be likened to any shopping experience, most shop assistants have name badges, as a parting shot say thanks, Melisa or Steve. I will guarantee you that the next time you pay a visit to that store, they will have invested in your team, they will be in your club and a fan.

The Heart of the Problems

From observation, a lot of our issues can be self-inflicted and so the role of Site Support is kind of like the ambulance at the bottom of the cliff, so, all in all, they do a marvelous job keeping our freight trains on the track, charging forward at full speed.

Always remember to thank them for there help, in doing so, it can help us to be mindful.

They have my vote of confidence.

If I knew where they hung out, I would probably send around some crafty's and morning tea, as you do.

Our Job

For us, we just turn up and it is all laid on for us, our biggest challenge is making the most of the vast array of knowledge and resources that we have at our fingertips.

Footnote; Crafty's == Craft beer

Oh and any info regarding Site Support will be appreciated.