Just about had a show stopping moment, averted thanks to WA

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31
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You ever have one of those days folks where nothing goes right from morning to night.

Just had one of those weeks.

A little of the back story.

  • Customer rings company their website is down not to be found.
  • Company checks and yes their website is down.
  • Customers don't like that kind of behavior.
  • No site no sales bad for business.
  • Next minute the toys are being thrown out of the cot.
  • Somebody is in that blame that guy that does those websites's mode.
  • Next minute there is a hurricane beaming full noise down the phone line.

Knowledge base in WA

One of the pros, we have such an extensive knowledge and tutorial base here in WA; if it's not there, you can about guarantee someone's publishing a tutorial, or you can always tap into WA's hive mind.

Lesson number one
things don't always go according to plan, the pro reflection we can react, or we can take action to rectify no matter how we end up in a situation, it is what we do that counts.

First Pit Stop.

My thinking cap was on; when things like this happen, if you take your time and methodically work your way through the problem or issue, you can usually find a solution.
My first pit stop is always WA;
there is so much knowledge here; the knowledge base is deep. What do you do when a site just vanishes off the internet, that spiny little wheel keeps spinning and won't connect noway nohow. It is hard to break the internet; I know I have tried and not succeeded. From observation, when things do go wrong, it is usually down to user error. If we can locate the error, we can find that solution.

The Short of it.

To cut a long story short; there was much dialogue between the domain name provider and hosting provider to get to the source of the issue.

Are you picking up the vibe?????

It is such a joy here in WA; a technical issue just contact our friends in site support.


Boom.

It's a wonder you didn't hear me from the other side of the world. The short of it, the company hadn't renewed their domain name. You may think that's not a big deal.


However, it is
, it could be compared to removing your mailbox from out the front of your house and then wonder why you are not getting any mail. The domain name expired, and so the connection with the hosting was severed. The site goes down, in this case, vanishes.

In terms of an online presence, your worse nightmare; it doesn't get much worse. Funnily enough, once the problem had been discovered, the fix was relatively easy.

The basics obviously renewed the domain name, obtained what is called an A record ( or address record ) from the host company, and then in the domain names dashboard, an A record was created against the domain name. That then propagated the domain name to the hosting, and hey presto, the website was back online.


Sometimes things can be in the " don't ask me how basket" they just work. It can be a matter of playing around until a solution is found.

I have probably glossed over it at the time I was going, "Oh no." Beam me up, Scotty. It was one of those things you deal with and as you do your knowledge and skill set increases, enabling you to bring more value.

The real value of Wealthy Affiliate.

The other lesson and reflection, everything here in WA is designed to make things easy; well, you may disagree, so we could say that the processes are streamlined. You think about it, you create a website, and it is a couple of clicks, buy a domain name with the click of a mouse, hosting, email privacy, SSL, site content, it is all here. We are not having to grapple with technical issues trying to figure things out the wheel has been invented all we have to do is get it spinning.

We get notifications; everything is designed to help us to succeed. The drama is taken out of the equation. All we have to do is concentrate on creating and managing content, which we will all agree in terms of work is more than enough.

This experience has made even more aware of the value that we have through our WA membership. You get so used to the platform that you can sort of take things for granted. We are in such a unique space in the online world, episodes like this one really bring it home to me.

Didn't we make a good decision the day we decided to sign on? Every day I continue to be impressed. In this instance it was the backstop that WA provided that saved the day.

Alex Evans.
































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Recent Comments

31

hi Alex ....

.... yes, agree wholeheartedly with the genius creation of WA for the non-techie to build a website in 'seconds!' ... voila! ....

and Site Support 24/7 -- Super Heroes! ...

.... it's the best value offered anywhere possible on the net is what 2 million+ members have already figured out! ...

Simply thank Carson & Kyle for their visionary foresight and creativity in thinking this through and taking the action to build this platform ....

Amazing!

thanks for this 'show stopping' post!

enjoy the long weekend, cheerio .... :)

Hi Keisha thank you for commenting much appreciated.

Yes so true, WA is an extrodinary place with so much going for it and us.

It is totally amazing what Kyle and Carson have created.

Alex

Excellent post Alex.
Lisa

Hi Lisa, glad that you enjoyed this post.
Alex

You are very welcome my friend

Great post Alex!
Joe

Hi Joe, thank you for your continued support much appreciated.
Alex

Thanks Alex,
It’s funny how the internet (or when it’s lack of connection) or indeed when it freezes mid an important document writing session, and then closes, or error messages, these types and the myriad of others, can reduce grown adults to a shrieking, hollering, tantrummy footstamping tutu wearing two year old, all good sense and patience flies out of the window. We imagine all the work we can’t get done and likely as not insult our piece of equipment or service provider as a worthless cheap and tacky load of rubbish.

As you say thank the lord for site support and the WAmily, one less thing to worry about...

🙄

That is such a classic, Cordelia, I think we have probably suffered to some degree.

The chart topper is when Windows 10 decides to do an impromptu update.

Site support including the community two of the things that makes WA what it is.
Alex

We almost broke the internet the other day, Alex. I was having a Skype session with a friend in a different country and we both lost our internet connections simultaneously. Coincidence? Or did the internet break for just a moment?

Hi Marion, thinking about it possibly, it seems under there have been a lot of attacks of late. It can be annoying when that happens.

Alex

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